We stayed here in december 2012 and it was THE worst experience we have had.
We arrived and it seemed like a laidback family owned resort with nice staff. First off we wanted to go to Belize zoo and maybe do a cave tour in their package. Since we read reviews about them helping people with giving customers the best possible price, we thought it was ok. Later with the help of the internet, we found out that it was very overpriced.
Next day we wanted to go to the golf course. We asked how much it cost for them to drive us back and forth to the nearby golf course. They wanted 120 belize dollars ($60usd) one way. We thought it was ridicoulusly expensive. We asked them to call us a local taxi instead which we knew was about 30 belize ($15usd). The taxi shows up and we asked how much before getting in. He said 100 belize ($50usd) we knew straight away this was wrong and we got the price down to 40 belize ($20usd) which was also way too much. When we left the taxi driver admitted that the staff at super palm resort told him to chrage us 100 belize. We were so shocked, it was horrible. Thats when we realised that their friendliness was completey fake.
We also wanted to book a tour to Tikal Tour through them. They quoted $210usd per person. We turned it down as we thought it was a little steep. We checked the internet on prices from San Ignacio (45min drive away) and found a company with excellent reviews for ($145 usd p.p). We also managed to get the phone number of the taxi driver that drove us back from the golf course and called him, he quoted $30usd each way. So divided by 4 people it turned out to be $160 usd per person. A saving of $50usd per person. A huge saving!
When we told them our plans for doing the tour ourselves, they were not impressed and then after that they werent as friendly and warm as they were before. Things got very uncomfortable after that, especially as we were the only ones there for our 5 night stay and they happen to be there all the time in the common area when relaxing.
We are not normally fussy eaters, but the food was very overpriced for the quality and not that great.
Also on the 2nd last day we realised that we forgot that a continential breakfast was meant to be included every morning of our stay.
They had not let us know or reminded us about that. When we talked to them about getting just a refund of our coffees we brought on 2 days (altogether 4 coffees). We thought it was reasonable on their behalf as we had already spent $70usd on breakfast, which should have been free if they had not with held that information.
They refused to give us a refund (which Kathy said she was calling her supervisor, but when she went behind the curtain we couldnt hear her talking to anyone and then she told us without the supervisor permission she was not authorized to do anything. How convinent. Also for the 5 night stay we never saw a supervisor.
After a long debate we asked for bottles of water instead as compansation, which they gave. It was more the principle than anyone.
We just want to warn anyone thinking of staying here, beware of them trying to rip you off. Also if you get a good taxi driver there, get their number as it will work out to be a tonne cheaper than using Super Palm Resort's taxi service. As you are stuck in the middle of nowhere you need a taxi to get around.
Thats why we think they can get away with it, as you are stuck in the middle of nowhere with no option.
Be aware of them being very controlling and their need to know of what you are doing at all times which was very uncomfortable.
- Official Description (provided by the hotel):
- Super Palm Resort offers a full all inclusive package service. Full body massage, tour, transportation, laundry/ironing, babysitting, free WIFI, Free Continental breakfast, free packing and only 5 minutes drive from the Capital of Belmopan.Super Palm Resort is now featuring a unique creation of hand-crafting art work in our freshly renovated rooms; their bathroom design is spectacular, unique, gorgeous and new to the hotel industry, a master work of art. A must see! Super Palm Resort is dedicated to presenting this new outstanding work of art as an active response to all the reviews by our past guests. Therefore because of all the incitement’s the administrators have been stimulated to devise a major and unique alteration to our premium rooms; a new set of hand-made styles that can only be originally found at Super Palm Resort Belmopan Belize. ... more less
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- Also Known As:
- Super Palm Hotel
- Super Palm Resort Belize/Belmopan