This was the classic case of internet misrepresentation. When we advised our local counterpart that we were going to stay there, she strongly suggested against it as is was so remote that while she lives and works in Belmopan, she had to google Super Palm to ascertain its location.
The facility is off the beaten track, about 8-10 minutes outside of Belmopan which did not concern us as the images looked really nice. However, the property is a construction site - there is a long winding unpaved road leading into the property - which posed security as well as transportation concerns - and the second red flag was that the signage was not maintained - one large sign was propped up against the uprights of the stand it should have been on - made me wonder what goes on in the kitchen.
THEN we got to the "Resort" - which is an aspirational description - maybe when construction is over it will be a resort but on July 1, 2012 when my party arrived, it was not. The "Reception" area was unadorned or raw concrete with a few sofas scattered with covers as if they had been salvaged from someone's jumble sale. They I realized why the Reception area was not included in the pictures online. There were two persons there - a woman and a young man - both staff and there was no evidence of any guests. The room did not pass muster either - I was on a two week business trip and it did not have a closet - just two hooks with four hangers so my partner and I had no place to locate our clothes. Also, the rooms were on the lower level so anyone could venture out of the bush to the door which was less than sturdy. My partner pointed to a staircase which led to nowhere - guess when the upper level is completed, it will become a Resort.
We tried to get on the internet to make a Skype call to some other locations which had been suggested - and discovered that the local telephone company blocks Skype - but the effort made us realize that the internet at the property was operating at snail's pace - which the woman blamed on the windy conditions - for my partner who is an IT specialist, that was the last stray.
The woman tried to convince us to stay at least one night - which I immediately realized would negate any demands for a full refund - and I told her no way - I had to be on my A game next morning and accommodation was on today's agenda. We also cancelled the booking for our colleague who was to join us a week later.
There were no taxis at the facility contrary to what she had told me when I called after our local counterpart had freaked out. I learnt later that taxis in Belmopan do not operate after 5PM so we would have had serious difficulty to get back to the location when we finished working each day.
- Official Description (provided by the hotel):
- Super Palm Resort offers a full all inclusive package service. Full body massage, tour, transportation, laundry/ironing, babysitting, free WIFI, Free Continental breakfast, free packing and only 5 minutes drive from the Capital of Belmopan.Super Palm Resort is now featuring a unique creation of hand-crafting art work in our freshly renovated rooms; their bathroom design is spectacular, unique, gorgeous and new to the hotel industry, a master work of art. A must see! Super Palm Resort is dedicated to presenting this new outstanding work of art as an active response to all the reviews by our past guests. Therefore because of all the incitement’s the administrators have been stimulated to devise a major and unique alteration to our premium rooms; a new set of hand-made styles that can only be originally found at Super Palm Resort Belmopan Belize. ... more less
- Reservation Options:
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- Also Known As:
- Super Palm Hotel
- Super Palm Resort Belize/Belmopan