For the record, my rating is on the customer service aspect of this attraction as opposed to the actual excursion experience.
Prior to our ship's arrival in Belize, all the passengers were told that the shore excursion for zip lines and cave tubing were being canceled due to heavy rains in Belize. Before the ship left Tampa, I had sent a deposit to Dennis via Pay Pal in anticipation of doing the trip with his crew. When we did tender into port, I sought out his excursion rep to let them know what we had heard. They agreed that the government had closed the cave tubing activity. I asked them about my deposit and they said I would need to contact Dennis.
When I arrived back home, I sent an email to Dennis requesting that my deposit be returned. More than a week has passed with no response from Dennis. (When I booked, he was very prompt to reply). Just wanted to pass on to others that if you send a deposit and the activity is closed, you may not get your deposit back promptly.
Follow-up: Mysteriously a deposit from Dennis was made to my Pay Pal account shortly after my original post on Trip Advisor. I did get a notice from TA that someone had tried to modify / delete my original post, but was prevented from doing so.
I would give this excursion another try if we end up on a cruise that stops in Belize.
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