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“Dirty”

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Best Western Belize Biltmore Plaza
Ranked #2 of 7 Hotels in Belize City
Reviewed July 10, 2013

We rented three rooms for one night on our way to Mexico. We weren't expecting much, we thought that since it was part of the Best Western family it would be decent. The towels were grayish, the bed linnens were not the right size for the bed, there was almost no hot water, the whole room needed a good thorough cleaning.

Stayed: July 2013, traveled with family
2  Thank Lauradeestrada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at Best Western Belize Biltmore Plaza, responded to this reviewResponded July 11, 2013

The Management and Staff of BW Belize Biltmore Plaza Hotel will like to apologize for the unfortunate maintenance and housekeeping issues that resulted in not meeting your expectation. Please know that your concerns have been forwarded to both the maintenance and housekeeping manager to find out exactly what went wrong.

Once again we apologize and will be more than delighted for you to give us another opportunity to accomodate you and your guests and be able to meet all your expectations.

Thank you

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374 - 380 of 570 reviews

Reviewed July 8, 2013

This place was horrible. We stayed one night and that was too much for me. The bathtub was soo dirty I had to take a shower with my flip flops on. We decided to eat breakfast at the hotel and there were ROACHES near the breakfast buffet. When I brought it to the girls attention, she just gasped and pretty much did nothing else about it. The room smelled like clorox and pretty much made my clothes (which were in my suitcase!) smell the same way. I aired them out at the next place we stayed. I have stayed at some other BW and this one was the WORST! I didnt even want to sleep under the covers. I slept in my clothes on top of the sheets and comforter.

  • Stayed: July 2013, traveled on business
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1  Thank Yvonne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at Best Western Belize Biltmore Plaza, responded to this reviewResponded July 10, 2013

Dear Mrs. Yvonne,

Greetings from Best Western Belize Biltmore Plaza HOtel

We would like to take this opportunity to thank you for taking the time to tell us of your unfortunate experience with us, Please take note that our hotel has a pet control program we will to contacting the company incharge and will ask for a special inspection and treatment . We apologize for all the inconviniences you had with us and will forward all you complains and concerns to our Housekeeping Manager so immediately action could be taken concerning our rooms.
We hope you could give us an opportunity to host you once again and be able to meet all your expectation.

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Reviewed June 28, 2013

Never expected a hotel like this, unfortunately had no option as only one of the 2 hotels and Radison being so expensive.

Enter the hotel the front desk doesn't smile nor make an effort to help.
Enter the room and the trash can was not even cleared still had what was left by previous guests.
We go for dinner after ordering for Salad and Small pizza waited for about 45 min for it to come, and salad was more like a soup and the pizza was not even hot.
The shower in the room the water trickles no pressure.The wi-fi does not work in the room.

Only good thing the checkout was fast looks like they wanted to get rid of us quickly.
Will never go back .

  • Stayed: June 2013, traveled on business
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1  Thank Sridhar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at Best Western Belize Biltmore Plaza, responded to this reviewResponded July 8, 2013

Thank you for taking the time to tell us about your unfortunate experience with us. We regret that we didn't meet your expectations. Your comments and concerns have been forward to all our departments managers to be able to improve and better accomodate you on your next stay to be able to meet your expectations.

Once again we apologize and hope to see you in the near futher.

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Reviewed June 13, 2013

My husband and I had a very nice stay at this hotel. The U.S. military was there and it made me feel all that much more safe. The hotel has great security as they constantly were walking around and keeping an eye on the place. The food was great! Loved their breakfast! They gym is very good too. I loved the rooms as they are very modern and up to date. The only problem we encountered was internet issues due to the hotel being booked up. We spoke with management and that was corrected. All in all, a very pleasant stay!

  • Stayed: May 2013, traveled as a couple
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1  Thank Lydia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at Best Western Belize Biltmore Plaza, responded to this reviewResponded July 8, 2013

Greetings from Best Western Belize Biltmore Plaza Hotel

We take this opportunity to thank you for your stay and glad to know that we have meet your expectations. We look forward in accomodating you once again in the near future.

Thanks

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Reviewed June 10, 2013

When we stayed at the BW Belize Biltmore Plaza in late April 2013, it was busy ... with U.S. Air Force troops. Apparently they were overnighting in Belize City en route to some mission or other in Belize. The Armed Forces folks were polite and friendly, and we felt very safe, but they did fill up all but the most expensive rooms.

We stayed here on a Sunday and the Riverside Tavern where we enjoy eating when in Belize City was closed, so we ate at the hotel restaurant. I'd give it an okay, not great, not terrible. (The Air Force people had their own buffet in the restaurant set up by the hotel.) On the other hand, we were at the bar at happy hour, so local rum drinks were a relative bargain -- something like BZ$5 for two drinks.

Our deluxe room, way at the back on the second floor, was actually nicer than I expected. The superior rooms have been upgraded since I was last there. Good ice-cold A/C, newish TV and very comfortable bed. The hotel didn't have anybody available to carry luggage up to our room, but a hotel security guard showed us where it was.

The swimming pool was so-so, and there were a lot of mosquitoes around the pool.

It is nice not to have to worry about the safety of your car in the guarded, fenced parking lot, although the lot was almost 100% full -- think we got the last space.

Overall, the Biltmore Plaza is what it's always been -- a safe, mediocre, somewhat overpriced choice -- our room was over US$200 double -- on the outskirts of town (the Northern Highway of course is now called the Goldson Highway).

  • Stayed: April 2013, traveled on business
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Thank LanSluderBelize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at Best Western Belize Biltmore Plaza, responded to this reviewResponded June 12, 2013

Thank you for your feedback about your recent stay at the Biltmore Plaza Hotel. We are happy to know that you enjoyed your stay with us. Please know that we are constantly upgrading our rooms and we are 80% of completion of our rooms, public areas and restaurant.
We hope that you consider letting us be your hosts once again.

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Reviewed June 9, 2013

Relative to hotels worldwide, this hotel is only a 3 (out of 5) rating. But don't let that turn you away, because relative to Belize City hotels, this property is a very good option -- trustworthy, reliable, clean, safe, and contains all the standard amenities expected in hotels in the US and Canada.

This is an especially good option for travelers needing a place to stay for one night before departing from BZE. Only ~10 minute drive to the airport along Northern Highway. Of the hotels I'd trust in Belize City, this is the closest to BZE.

For dining, there is a hotel restaurant, but it is overpriced and the food is horrendous. I'd recommend Sahara, a Lebanese restaurant directly across the street of the hotel -- clean interior, good food, A/C.

Pros:
+ A/C works well once turned up
+ great pool, very clean
+ spacious rooms with sufficient number of electrical outlets

Cons:
- bathroom has jalousie windows, so a lot of exterior noise comes in
- older/dated fixtures, flooring, etc. (but this is generally par for the course in Belize)
- WiFi didn't work in 1st room we were put in, but worked fine once we were moved to a different room
- ceiling fan didn't work in either of the 2 rooms
- EXPENSIVE; I had to pay $170 USD/night during low season!

  • Stayed: June 2013, traveled as a couple
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Thank stargirlssc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at Best Western Belize Biltmore Plaza, responded to this reviewResponded June 12, 2013

Thank you for your feedback on your recent stay at the Best Western Belize Biltmore Plaza Hotel. We are concerned about the comments of food quality and price, we hope to improve in this area as we are in the process of getting new menus and reviewing the current prices.
With regards to the room rate, please know that our slow season for this year is August and September as we are still running at 100% occupancy. Please let us know when you plan to return and we can offer you a preferred rate. Once again, thanks for your feedback.

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Reviewed June 2, 2013

The Biltmore Plaza is a nice hotel not far from the airport. In Belize, like other central American countries; it is important to be safe at all times. For well traveled guests who have common sense when it comes to traveling; the Biltmore can't be beat! I would stay here again.

Stayed: March 2013, traveled with family
2  Thank Adam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at Best Western Belize Biltmore Plaza, responded to this reviewResponded June 10, 2013

Thank you so much!! I am so pleased that you enjoy your stay with us here at the Biltmore. We hope that you travel to Belize again soon and be sure to let us us know when you're coming so we can reserve your favourite room for you......

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Additional Information about Best Western Belize Biltmore Plaza

Address: Mile 3, Northern Highway, Belize City, Belize
Location: Belize > Belize District > Belize City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Belize City
Price Range: $121 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Belize Biltmore Plaza 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Belize Biltmore Plaza, situated literally minutes from the Caribbean Sea, the choices for incredible adventures are many. A day of fishing, snorkeling or scuba diving is just a short boat ride away; after which, your "home away from home" awaits you. A beautifully appointed room, a wonderful dinner, a stop in our bar for a relaxing nightcap and "swapping stories of the day’s adventures with others" is a wonderful way to end your day. ... more   less 
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Also Known As:
Best Western Belize City
Belize City Best Western
Best Western Belize Biltmore Plaza Belize City

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