Our experience with UCB was fantastic from start to finish. Kimberlee made the reservation process easy & noted our preference for a vegan lunch. She delivered, too, with a large assortment of fresh delicious local fruits. Clear instructions were provided on where to meet our guide, Joel, who was professional, knowledgeable & FUN. He shared his thorough knowledge of the jungle, cave system & local culture with us (1adult, 2 teens). He also accommodated our request to stop on the drive for fresh coconuts. It was evident he enjoys what he does and strives to ensure safety & satisfaction of his guests. He truly went the extra mile for us. The van, kayaks & kayaking equipment were clean & well maintained. We returned with plenty of time to do some shopping before returning to our ship. I prefer not to book excursions through the cruise line & UpClose Belize exceeded our expectations. This was one of our all time favorite excursions. I highly recommend UpClose Belize & will definitely book with them again.