First off, I want to throw the disclaimer out that we did not tour with UpClose Belize.
With that said, if their tours are half as efficient, friendly and helpful as their support has been, then you are in VERY capable hands. Kim contacted me before anybody else did. The chat option on their website is wonderful. For all the vacationers in the US who are trying to plan a tour in another country, you know how frustrating it is to sit and wait for a local business in another country to get around to checking their email and respond back to you. Out of the 10 places I emailed, 7 never bothered to email me back. Most of us know that planning a multi-country vacation is stressful. Having somebody responsive and helpful on the other end can make all the difference in your planning.
With that said, Kim held my hands from the moment I first inquired about the tour. She literally called the other tour companies in Belize to try to find what I needed for our group. She answered all my questions about Belize City and San Pedro, regardless of whether they had anything to do with the tour and in the end, we did not book with her because another tour came through with the itinerary that we needed. Even so, she remained helpful. She wants you to have a good time in Belize, whether it is with her or not, and will go to great lengths to help you out and accommodate your needs. The next time we are in Belize, I will not hesitate to contact her first and foremost.
Kim, thank you for all that you have done. I hope the rest of Belize will be as wonderful as you have been!
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