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Review Highlights
Easy rental experience

Easy rental, good car, no hassles. They also let us use a cooler and have free transport to and... read more

Reviewed 1 week ago
Clint P
,
Seattle WA
Great experience.

The office personel were friendly and made me feel at home,everything was explain before... read more

Reviewed 3 weeks ago
Francis R
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Recommended experiences in and around Belize City
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Reviewed May 20, 2024

I highly recommend Crystal Auto. I was on 2500km, 3-week research trip visiting 12 archaeological sites across Belize, over the border into Guatemala, then back through Belize and around Yukatan in Mexico. This was an extensively planned trip with back-to-back 1-2 night AirBnB locations. The trip was intense enough that I needed a reliable vehicle and immediate support in case of incidents. You need additional insurance cover for Mexico, which Crystal Auto helped me arrange. Other rental companies generally forbid you crossing any borders! The Kia Sorento was reliable and I had a great trip. Despite being in many isolated places, just knowing that any issues were just a WhatsApp call away, was very reassuring.

Date of experience: April 2024
2  Thank Tom M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 7, 2024

I don’t even know where to start! Crystal auto is really amazing. My sister came the week before and said crystal auto is a must and she was right. We are a big family so we rented 2 cars and both worked well. Adriana, Ms Chaplin & Ms Michelle were amazing! Professional and easy to work with.
We got a complimentary pick up from the ferry. There was some difficulty when we got there because our luggage didn’t fit and they were able to get us a larger car. They are easy to reach and reliable. We left something and it was waiting for us in an envelope upon return. We would definitely rent from crystal auto again if we return. Thank you for making the process so easy and enjoyable.

Date of experience: May 2024
Thank Saracs12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 23, 2024

Incredible service, friendly staff, immaculate vehicle!! We arrived on the ferry to Belize City and were picked up immediately. It was about a 30 minute drive to the rental lot and you will absolutely need to take the time to walk around the property. It is very unique and bit surprising! The leasing process was straightforward and quick, we completed a walk through for damages, and were off the lot in no time. The vehicle was perfect and very updated. We had CarPlay, strong A/C, and 4 wheel drive. They even gave us a free plastic cooler to use during our rental. Returning the car was just as easy and we were dropped off at the ferry. Will absolutely be recommending in the future to anyone who wants to rent a car in Belize!

Date of experience: March 2024
Thank Emily V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 18, 2024

We did not have the best experience, on arrival the lady helping us was not friendly at all, she was rude and abrupt. Everyone else was helpful and kind in terms of getting the car looked over and dropping it off was easy and quick. My husband complained about the suspension on the car the whole time we had it and said that the tire rods needed to be changed, but it did make all our adventures and 4x4ing and got us safely back with no issues.

Date of experience: April 2024
Thank Sandi F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 28, 2024

We rented from Crystal Auto Rental in Belize, and returned our rental 2 days later, without any incidents. They charged us in full for our deductible without explanation or notice- they are also not returning any outreaches that we have made. I am seeing now that there are a lot of others that this has happened to. BE VERY AWARE, pretty sure these people prey on travelers….

Date of experience: March 2024
1  Thank Misty S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wanderer56775393638, Front Office Manager at Crystal Auto Rental Belize, responded to this reviewResponded March 30, 2024

Hi Misty,

We understand your concern and do apologize. We would appreciate if you may provide us with your name and contract number via our reservation email, reservations@crystal-belize.com as we were unable to find your information in our system.

We have been having some difficulties with the bank, since our bank was bought over by another bank. We have had instances where we refunded the customer immediately after the vehicle is returned and the customer does not receive the refund until two weeks after.

Please know that we are working to change bank to better serve our customer and we apologies once again.

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