Super easy to book online and was a smooth process when getting and returning the car. The car was... read more
Super easy to book online and was a smooth process when getting and returning the car. The car was... read more
Had a great experience renting here. They allowed us to rent at the international airport and drop... read more
The office closes at 5:00 PM and our flight was scheduled to land at 4:30 PM, I emailed Crystal Auto and made a note on the reservation (you can provide the flight information on the reservation) regarding the flight landing late and received an email from Crystal Auto stating that someone would wait for me to pick up the car. Our flight landed late (at 5 PM) and the office was still open at the airport. Another couple was also there with us who had flown in on the same flight.
There was no issue receiving the car we reserved and the car was a newer model and in excellent condition. We did not, however, get offered the "cooler and cell phone" and I completely forgot about it until we were miles down the road. The cooler would have been helpful when traveling from purchasing groceries to the location where we were staying and next time, i will definitely ask for that offered cooler !
We returned the car to the Belize City location with no issues and were chauffeured to our hotel immediately after by one of the guys who assisted in the return (we were told when picking up the car that they would drive us to our hotel in the car we returned).
Some reviews say that the $850 security deposit (Crystal Auto's insurance deductible if the car is damaged) was not released from their card but this was not the case for us, it was released after we returned the car.
Also, we were able to use the "Google Maps" app on the phone to find our way. We had previously made sure we would have data available while in Belize and so that worked for us. We were also told that if we connected to the Wifi at the Crystal Auto office, we could input the destination address, start Google Maps and then once we left the Wifi range, the maps would keep us on track to our destination without having to use the data. We did that on another part of our trip (started it while near Wifi) and headed off-grid; it worked perfectly.
From the time you walk into Crystal to pick and then drop off you are met with great customer service. You know you will receive a quality car from them but more importantly, it's the help you may need if something unexpected happens while in a foreign country. I look forward to using them again.
If you want to go to Guatemala from Belize, you really must go with Crystal Auto Rentals. They are the only company that not only allows it, but provides you with the correct paperwork to do so. They were great about picking us up at the ferry and dropping us off at the location in town, they were super careful about getting all the paperwork and copies we needed in order and we were able to drop the car off at the airport for only a $5US charge! We couldn't have done our trip without Crystal! Thanks!
Great rental agency. Superior cars and customer service. This local agency is better than any of the big name franchises.
Excellent car, excellent service. No wait to pickup car. When I returned the car, they came out to check me in and brought me an outer garment that I left there when i came in to rent the car a week ago. Very smooth experience.
Great people to rent a car from while traveling Belize. The car was not brand new but served the purpose.