Easy rental, good car, no hassles. They also let us use a cooler and have free transport to and... read more
Easy rental, good car, no hassles. They also let us use a cooler and have free transport to and... read more
The office personel were friendly and made me feel at home,everything was explain before... read more
Wanted to rent from Crystal but the 850.00 deposit was too much. Make sure you read the deposit policy first if you are able to.
Dear David,
Thank you in taking the time in leaving a comment. It is true that part of our policy requires that there be a security deposit authorized on all our rental vehicles. The security deposit is just an authorization on the credit card and not a charge. It also serves as the deductible for the CDW (Collision Damage Waiver) that we offer. Seeing as all our vehicles are U.S. imported vehicles, there is a high import duty in place, roughly between 68%-78% and for local businesses to keep up with high taxes & duties, we need to be meet with such standards. Our website explains further the rental terms, conditions and policies for better clarity. Thank you again for leaving a comment and we hope to be of service to you.
Kind regards,
Rina Esmalla
Everything about our experience with Crystal was fantastic. They picked us up from the water taxi after the first stop on our trip, which was Caye Caulker. We got a nice 4x4 as requested. Paperwork was quick and easy. They gave us some helpful tips for getting around Belize, including routs to avoid traffic when returning to the airport. They provided a cooler and a cell phone, which both came in very handy. The car worked great and the return process was also quick and easy. As a bonus, their main office in Belize City (not the one at the airport) is the most unique and cool rental car office I’ve ever seen. I highly recommend Crystal.
Dear Levitating_Pinecone,
THANK YOU for your outstanding 5-star review and gracious feedback! We are happy to hear that everything flowed smoothly especially both your rental pickup and return being quick and easy, as it is our aim to provide fast service enabling you to enjoy Belize as much as possible. Thank you for the kind words and we are looking forward in serving you again. I like your unique username by the way – have a wonderful day Levitating_Pinecone!
Best regards,
Rina Esmalla
We have been coming to Belize for 13 years. We don't always rent a car when we come, but when we do rent - we have always used Crystal. We just returned from a trip where I had actually decided to try another company with a US brand name. We arrived to pick up our car and it was not ready - and looked a little beat up. They were nice but suggested we take a car that was smaller - and not a possibility with 5 travelers and luggage. We ran down to Crystal and we were out the door with a car big enough, in good shape, and even a cooler. I think we will just stick with Crystal from now on. Thanks again!
Dear BusyGirl38,
You should be considered a local for the number of times you have been travelling to Belize! It is always a pleasure to have you rent with us. We appreciate the business over the years. We understand that it is good to look around and we know a lot of people use local U.S. franchise rentals, but we do keep a wide variety of vehicle selections at our airport location. We are here for you anytime! Thank you for sharing your experience with us and our readers and we thank you for being a loyal customer over the years. We truly appreciate it and we are always happy to get to serve you on your visits.
Warm regards,
Aimee Smyre
The pick-up at a busy transportation terminal was without problem; the friendliness at their main office was wonderful. We had lunches packed and were kind of hungry so they invited us to eat at a table in the relaxing entry lobby - and brought us cold water. We sat in a quiet office to do all the paperwork and they made sure that everything went smoothly. The car was totally satisfactory and the loaner cooler was a wonderful touch,
I rented a vehicle from the main location and returned to the airport location for a 4-day excursion in Belize with my boyfriend. Each interaction - from the complimentary pick-up service at the ferry terminal to the check-in representative at the airport - was friendly. The vehicle and add-on services were provided as expected in a timely manner. Solid and reliable rental service!
I found it very quick for their onboarding process, they also gave us a small food cooler and a cell phone.
When returning the vehicle, theis process was very quick too!
I would use them again!
Thx Crystal Auto Rental!!!!