We thought our guide Magic Mike was wonderful. This tour was disorganized mess.
When we finally reached the tubing park area is when everything went down hill. Mike got off the bus and disappeared. We sat on the bus and waited. It had to be 20 minutes if not more. As we waited we watched many other buses come and their passengers would get off the bus and be on their way. We didn't understand what the hold up was. Then Mike came back and told us he required more guides and was trying to find them. We all got off the bus. Mike disappeared again. We all stood around the bus waiting again. This time it must of been around 30 minutes. Finally a man told us to go get our tubes. We walked across the grounds to the tube area. We were all given tubes and life vests. We then stood around and waited again. It was another 30 minutes. We could see Mike running back and forth like mad. Finally Mike came back to tell us that he could not find us guides. All the guides went with other higher paying companies. Mike looked like his brother just died. He was very upset. We had to turn in our tubes and vests and went back to the bus. It seemed our day was over. We boarded the bus and again waited. Mike was off somewhere. Again we waited around 20 minutes. Mike returned to say he spoke to some supervisor at the park and we could go tubing. Suddenly he had found guides? Some people on the bus had purchased both tubing and zipping and now didn't have time to do both. So some people went zipping and some went tubing. So we all got off the bus and went back across the grounds to get a tube and vest. Now we had trouble getting tubes and vests as they were all gone. We got tubes that were in disrepair but at least they held air. Oh, this is when it got so disorganized. Some people went with one guide while others went with other guides. Yelling and pushing. Some people not having a vest some not having a tube. Finally everyone left except for 7 of us. Magic Mike was going to be our guide. On the way down the gravel road to the river we got our head lights from another group coming up the from the river. It was all rush, rush, rush, hurry, hurry, hurry. We walked past the dry caves but didn't get to stop or look since we were so late getting started we had to hurry. We took the hike down to the river where we boarded our tubes and started our float. We went thru only one cave but it was a long one. There really was no narration during the tubing as it was too noisy. We did encounter a traffic jam inside the cave. A lot of other groups were going thru the cave at the same time. They obviously did not have trouble getting guides. Mike took care of us and made sure we didn't strike the sides of the cave. We couldn't have been on the river more than 15 minutes or less. All too soon it was over. We turned in our tubes, vests and lights and went back to the bus where they were serving lunch. The meal we had could not be called lunch but a snack. It consisted of one small teaspoon of coleslaw, a small portion of rice and beans and a very small piece of chicken. The rice and chicken were cold. To get water we had to walk to this old trashy pick up truck that was full of garbage and lots and lots of flies. It was disgusting. After we ate we boarded our bus for our ride back to town. Mike didn't say a word to us on the way back. He sat in a empty seat with his head in his hands and sulked. I am not joking. We finally made it back to the cruise terminal.
Wow this tour could have been so good but for the constant waiting, lack of organization and a joke of a lunch. We paid Island marketing to take care of the details. Why was this not done? Why did other buses arrive after us and be taken care of while we waited on the bus. We shouldn't have to hear how guides went with other companies because other companies paid more. I guess we booked with the wrong company.
I say pay a little more and go with another company.
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