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“A disorganized mess”

X-Stream Cave Tubing
Useful Information: Activities for older children
Attraction details
Useful Information: Activities for older children
Reviewed January 10, 2014

We thought our guide Magic Mike was wonderful. This tour was disorganized mess.
When we finally reached the tubing park area is when everything went down hill. Mike got off the bus and disappeared. We sat on the bus and waited. It had to be 20 minutes if not more. As we waited we watched many other buses come and their passengers would get off the bus and be on their way. We didn't understand what the hold up was. Then Mike came back and told us he required more guides and was trying to find them. We all got off the bus. Mike disappeared again. We all stood around the bus waiting again. This time it must of been around 30 minutes. Finally a man told us to go get our tubes. We walked across the grounds to the tube area. We were all given tubes and life vests. We then stood around and waited again. It was another 30 minutes. We could see Mike running back and forth like mad. Finally Mike came back to tell us that he could not find us guides. All the guides went with other higher paying companies. Mike looked like his brother just died. He was very upset. We had to turn in our tubes and vests and went back to the bus. It seemed our day was over. We boarded the bus and again waited. Mike was off somewhere. Again we waited around 20 minutes. Mike returned to say he spoke to some supervisor at the park and we could go tubing. Suddenly he had found guides? Some people on the bus had purchased both tubing and zipping and now didn't have time to do both. So some people went zipping and some went tubing. So we all got off the bus and went back across the grounds to get a tube and vest. Now we had trouble getting tubes and vests as they were all gone. We got tubes that were in disrepair but at least they held air. Oh, this is when it got so disorganized. Some people went with one guide while others went with other guides. Yelling and pushing. Some people not having a vest some not having a tube. Finally everyone left except for 7 of us. Magic Mike was going to be our guide. On the way down the gravel road to the river we got our head lights from another group coming up the from the river. It was all rush, rush, rush, hurry, hurry, hurry. We walked past the dry caves but didn't get to stop or look since we were so late getting started we had to hurry. We took the hike down to the river where we boarded our tubes and started our float. We went thru only one cave but it was a long one. There really was no narration during the tubing as it was too noisy. We did encounter a traffic jam inside the cave. A lot of other groups were going thru the cave at the same time. They obviously did not have trouble getting guides. Mike took care of us and made sure we didn't strike the sides of the cave. We couldn't have been on the river more than 15 minutes or less. All too soon it was over. We turned in our tubes, vests and lights and went back to the bus where they were serving lunch. The meal we had could not be called lunch but a snack. It consisted of one small teaspoon of coleslaw, a small portion of rice and beans and a very small piece of chicken. The rice and chicken were cold. To get water we had to walk to this old trashy pick up truck that was full of garbage and lots and lots of flies. It was disgusting. After we ate we boarded our bus for our ride back to town. Mike didn't say a word to us on the way back. He sat in a empty seat with his head in his hands and sulked. I am not joking. We finally made it back to the cruise terminal.
Wow this tour could have been so good but for the constant waiting, lack of organization and a joke of a lunch. We paid Island marketing to take care of the details. Why was this not done? Why did other buses arrive after us and be taken care of while we waited on the bus. We shouldn't have to hear how guides went with other companies because other companies paid more. I guess we booked with the wrong company.
I say pay a little more and go with another company.

4  Thank sredheada45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 28, 2013

I booked this adventure through Island Marketing. I tried to reach another company who advertised that they carried your tubes for you, but never received a return e-mail. (He did call me after I had already booked this. Internet connections are not great in this part of the world.)

This company did a good job. Yes, we carried our tubes a little bit longer than a few of the other companies, but the walk was easy. Not much up and down until you reached the river. Then you had to negotiate a few steps down between some rocks. If I can do it at 60, I'd say most anyone can.

We were ready for some nice cool water after the hike, and that's what you get when you sit in the tube. Make sure you bring along a waterproof camera so you can get some good pictures of the formations.

This isn't a high energy kind of adventure, just a nice relaxing float. We did go to the farthest cave and enjoyed going through both cave systems. I did notice some guides with the other companies stopping to explain about the plants in the jungle. Ours did not do that.... it would have been nice since I'm sure many would have appreciated a chance to find out about the uniqueness of the ecosystem.

The only thing that was awful was the food. Eating a lunch served in a "to-go box" out of the back of a pickup truck was terrible. The chicken wings and legs were tiny and cold, the rice was bland. The fresh fruit was good, but you had to fight a swarm of flies to eat it. On other excursions in Belize they took us to a nice open-air restaurant and the food was much better.

Interestingly, my brother-in-law and his family went with on the Altan Ha trip also through Island Marketing and they ate the very same menu in the to-go box out of a pickup. IMPROVE THE FOOD!

1  Thank RuthS2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

When going on this trip make sure to tell your guide you want to go to the farthest cave. It's a little farther down the trail but well worth it. This is a great excursion for everyone, the caves were beautiful and a unique and fun adventure. A must do in Belize!!!!

Thank Jbales112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2013

Summary: We had a great time on this tour in face it was the highlight of our 5 day cruise on the Royal Caribbean Liberty. We also visited Cozumel.

Detail: I had been looking for a day excursion to satisfy the needs of 3 kids (6,8,10) and many of the cruise provided excursions had age limits from 8 yrs. old on up. I found this on

We met the Belize Cruise Excursions people outside the port area where most guides were waiting, but that only took a few minutes extra. As expected, there was a brief wait to see if other group(s) were going with us, but in the interest of time, they sent us off solo.

We took about a 1 hour drive from Belize City to the area where the tubing is. Along the way, Mario, our guide and hereonafter to be called SuperMario, gave a nice history lesson of the island and things we were looking at along the way.

Arriving at the tubing place, SuperMario, got us all set up with the tubes, cave lights, and ensured we were ready. He paid such close attention to the kids esp the 6 yr old and 8 yr old. Very sympathetic to their comfort and enjoyment. We crossed the river by foot to begin our 35 minute or do walk to where we launched. Again, SuperMario showed us many different things along the way to keep kids occupied and us informed.

We launched at the site where SuperMario roped all the tubes together. He started out by getting our 6 yr old in the tube and was very gentle and reassuring to her, followed by the other kids. Along the way, he pointed out how the caves got formed and why certain formations were the way they were. At times, he would have to stand up and steer the tubes in a given direction as the river would make turns.

We ended up the tubing trip by having a nice lunch and enjoying a fresh cut coconut water. We then headed back to the ship. All in all, we had a blast, would do it again. The peace of mind of knowing the kids had special attention paid to them was priceless.

If heading to Belize, this is a must do, with or without kids.

1  Thank MidwestOnVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 27, 2013

My husband and I did not know what to expect since we have never done this before. The 20 minute trek thru the jungle with tubes was not hard since Joel and Mario helped us carry the tubes (for awhile they each had 6 of our tubes plus their own!). Joel was extremely knowledgeable about the plants and told us a lot, which also made the walk easier since we were stopping occasionally. The actual tubing requires them to work very hard, swimming against some current to guide our tubes while we sit on our butts. Enjoyed making purchases at the small (inexpensive) outdoor shops and trying the Cashew Wine at the end of the trip. Had a great homemade tamale and fresh fruit too. Excellent!

Thank khinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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