This place is terrible!!! And extremely overpriced!! I went to Belize for business and decided to stay an extra night and go to so-recommended Caye Caulker. The people at my hotel in Belize City made this reservation on my behalf, not knowing what it was like. We were misled by the fact that the hotel had probably the largest add in the Cay Caulker section of Destination Belize, Belize’s main touristic magazine (www.destinationbelize.com). I think these guys should be a lot more careful on the type of hotels they implicitly endorse by publishing their ads!
I paid US$110 for a junk! The room was dark, dirty, old, and noisy. Bathroom pipes and furniture have rust stains (hopefully that’s what it is!) all over. All the furniture is extremely old and falling apart. The mattresses are a bunch of old metal springs put together under a filthy sheet. The towels they give you are closer to a dirty and stained sheet of sand paper than to a regular piece of cloth (let aside a clean fluffy towel). If you can't see my pictures here, contact me and I'll be happy to provide you with plenty of photos of the dungeon-like room you'd be renting. Also, the hotel in general (an almost abandoned front yard and a crumbling Colonial house) is in miserable conditions, with trash and junk all over the place.
In addition, the lady that runs (and owns?) the place is unfriendly and rude. After checking in at the hotel, I went out for breakfast and to stroll around the island. Then I saw how much better (and even cheaper!) other hotels were. (There are several beautiful lodging options at similar (or even lower) prices in Caye Caulker. Go to those!!). So I went back to the hotel and told the lady very politely that I apologized for the inconvenience but wished to cancel my stay. I had not received any cancellation policy and people in other hotels told me that this sort of cancellation was acceptable in the island, but when I said I was staying at the Vega Inn they said "Ouch, that lady is not very nice. Good luck!". Undeterred, I decided to try my luck. When I did, as kindly as possible, the Vega Inn's lady's first reaction was to call me a snob. I decided to take no offense and remain as calm and kind as at the beginning. We talked for over 15 minutes and she never even offered to make a discount, or charge a cancellation fee, nothing!
In the end, I decided that she is free to charge whatever she wants and that it was my mistake to not have gained more information before making a reservation, and decided to go with her rip-me-off deal and make justice through this review, which I will post as extensively as I can. I could have just walked away and deny any charges to my bank, but I don't think that's fair either.
About the snob part... I think her hotel is okay if you are looking for a sort of back-packer's travel (which I've done several times, myself). But then prices should be adjusted. I would not pay more than US$40 a night for the room I got. And still, given the manager's attitude, I would recommend you to seek other options within that price range.
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