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“Great atmosphere and people watching”
Review of Sail Away Cafe - CLOSED

Sail Away Cafe
Price range: $5 - $15
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Breakfast, Late Night
Description: A European style cafe nestled in the heart of San Pedro Town on Ambergris Caye! The only full service coffee bar in Belize, our beverage menu boasts classic coffee beverages as well as fresh fruit smoothies, gourmet teas and a fully stocked bar! Sail Away Cafe is open from 7am - 10pm daily! Stop in to Enjoy Coffee in Paradise!
Reviewed May 3, 2011

With its open air bar, big & delicious paninis, and actual tasty Belizean coffees, Sail Away is a great stop in downtown San Pedro. The service was top-notch too - an all around great cafe.

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1  Thank nomdeplumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (49)
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41 - 45 of 49 reviews

Reviewed April 16, 2011

While having breakfast with a friend, I was about 2/3 finished with my coffee, happened to look down, and saw a GIANT spider in the bottom of the cup. We alerted the waiter, and he offered to give me another coffee, but by that time, I was ready to make a hasty retreat. The waiter informed the owner of the incident; the charge for the coffee was taken off the bill, but the owner never apologized.
NOT the way to do business.

3  Thank travpif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jenmarieirwin, Owner at Sail Away Cafe, responded to this reviewResponded April 21, 2011

Thank you for your review. Upon inspection of your complaint we found that the "GIANT spider" was in fact a flying ant. I am very sorry that the removal of charge and the offer of a complimentary cup of coffee did not satisfy your grievance.

After 21 years in the food service industry, I have learned that it is not proper to approach the customer and explain anything. The only way to handle the situation is to politely remove the charge for the offending product and offer to make a replacement.

Sail Away Cafe is an open air cafe and we do the best we can to prevent pests. Unfortunately, cases like this can happen from time to time. All dishware is stored to United States Health Code Standards.

In closure: I am sorry that we did not meet your expectations and we will work to improve our customer service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2011

We visited the Sail Away Cafe twice during our vacation. The first time we each ordered a panini - big mistake! Although they were really good, they were also huge and we had alot left. Next time we will share one. We went for breakfast one morning and had wonderful omelettes with fresh veggies, canadian bacon and cheese. These were also quite large and I could have split one - although my husband had no trouble finishing his. The smoothies and coffee were excellent. The service was a but slow but hey, we were on vacation and in no hurry!

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Thank wagr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2011

We ate at Sail Away twice during our week in San Pedro, once for lunch and once for breakfast. The coffee selection was nice and everything we had was really tasty. The fresh fruit smoothies were also awesome. Their panini sandwiches were big enough to share and were really good. Service was a bit slow and the food wasn't even close to coming out at the same time, but the servers were very friendly and welcoming and it was great to see them bringing in fresh ingredients from the local market while we were there!

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2  Thank kliles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2010

This is a very nice open-air coffee and sandwich shop in the middle of San Pedro. They appear to also have a liquor selection to choose from, but there doesn't seem to be a bar atmosphere. It has seating at the bar as well as a few tables. Behind the bar, they had a flat-screen TV with one of the news channels running.

The establishment and the staff are clean and professional. I think this is what makes it stand out the most. It looks like a nice place that you'd want to have coffee even if you weren't on vacation in a strange country.

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1  Thank Rojo_Gringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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