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“Its all true...this is a great resort.”
Review of The Phoenix Resort

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The Phoenix Resort
Ranked #1 of 54 Hotels in San Pedro
Certificate of Excellence
USA
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Its all true...this is a great resort.”
Reviewed May 29, 2014

Believe the superlative reviews. The Phoenix is a really well run property, with super friendly and helpful staff, terrific accommodations, and a convenient central location on the edge of town. You notice how good the front desk staff is before you get there...during the planning stages of your trip they arrange your air transport to and from the island, your diving, and correspond with you via email flawlessly. Upon arrival, the same awesome front desk staff quickly check you in, hand you a complimentary ipad and local cellphone for use during your stay, and offer you some restaurant choices for dinner. You listen as you slurp down a complimentary and delicious rum runner. Room check-in, if you are lucky, can be earlier than typical because many guests catch early flights off the island. The suites are modern and beautifully furnished, with fully stocked kitchens, flat panel lcd TV's, soft towels, and super comfy beds and linens. Rooms are made up every morning while you are out, and there is turn down and extra towel service every evening at around 7pm. The property is within a few blocks of most restaurants in town, and if you choose to rent a golf cart they hand you the keys and for $15 its yours for the night. The air conditioning works great, the wifi is fine for downloads but slow on uploads. The onsite restaurant is OK, nothing to go out of your way for but great when you don't feel like going off the property....and did I mention super nice restaurant and bar staff? Granted there is no real beach in front of the property (aside from a shallow walking beach) but there is SO much more to do in Belize than sit on a beach chair... go diving (Ecologic, a great dive operation, is steps from the Phoenix), go fishing, walk along the beach and stop in at one of the many restaurants to drink a bottle of Belikan and just chill out, watch the ferry boats come and go...try to de-stress and imagine you are a local...

Room Tip: I don't think its a big deal...closer to beach and/or higher will give you a better view...but i...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jongab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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956 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
San Jose, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 29, 2014

From arrival to departure the staff at this wonderful hotel was amazing. My best friend and I stayed in a two bed room suite. We never had to ask for anything. Our excursions were booked for us by the front desk. They even knew with out us mentioning it, that our tour van had AC issues and had cold beer and local rum in the fidge when we returned from a wonderful day on the main land. They anticipate your needs before you even realize you needed the need! Lol! The salt water pool is beyoned perfection. We spent most of our time at the pool relaxing. Rolando, was an excellent pool attendant. He made sure we were comfortable and had plenty of food and drink. The Sol Spa was another excellent experience! I had the best massage and body scrub ever! Please do yourself a favor and stay with the best on the island.

Room Tip: We stayed in D4. Great veiw of the ocean and pier. Go to the roof top for sunset.
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tramacat77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2014

This resort is in a great location, right downtown and off the beach. Service was good, the rooms beautiful, and the restaurant on the hotel grounds, the Red Ginger is superb! We went with a group of 7 family members aging from 15 to 75 and we all loved it. We went during the off season, which is in early December before the holidays began. This had a dramatic impact on the price of the rooms.

  • Stayed December 2013, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Holly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarzana
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 28, 2014

I realy enjoyed my stay at The Phoenix Resort. Rooms are very spacious and tastefully decorated. There is a full kitchen. Service was excellent! They took care of all my reservations and travel arrangements. Staff speaks fluent English. Restaurant onsite serves deacent food, although it's not gourmet. Unfortunately there is no beach anywhere near the property and for a lot of people it's a major issue.

Room Tip: Avoid room B-1. It is across from busy street and I could hear cars go by all night long.
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iac777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada, USA
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 24, 2014

We have traveled the world and stayed in some of the finest resorts. Some of those places could learn about service and going out of their way to please guests by spending some time at the Phoenix. I staff was wonderful and anticipated every need. The front desk, pool personnel, security, housekeeping, etc., etc. were all there to help yet were unobtrusive.

We had a 2 bedroom beachfront condo which was tastefully decorated and had every convenience that one could need on a vacation. Everything was in working order and the view was enchanting.

Two thumbs up!!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2014

Definitely one of the best resorts I've stayed in: fantastic view, spacious suites, good food on resort property, and service was excellent. The front desk helped book domestic flights for decent prices which was appreciated.
Definitely recommend for families, couples, honeymoon, etc.

Room Tip: Beachfront view - unbeatable
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 22, 2014

What can I say? If I could.. I'd give The Phoenix 6 stars.

The staff, accommodations, food and drink were absolutely superb at The Phoenix Resort for our honeymoon. I did not regret one single moment of our honeymoon together. We arrived in Belize City, our flight was booked to San Pedro airport, taxi picked us up, we were greeted with drinks in the lobby and our vacation started.

One very notable thing that made our trip that much more special. We had booked a cave tubing tour over in Belize City. Upon arriving by water taxi, we were devastated to find out that our wallets were left in the room with cash, id and anything important for us to get home. Frantically we called the front desk at the Phoenix and Rose, one of the very helpful attendants, made sure to be calm, clear and collected letting us know that our wallets would be airshipped within the hour via Tropic Air. Our guides took us on the 1st part of the tour and sure enough, the wallets arrived safely with all items intact. This was above and beyond what I was expecting from a resort.

Room Tip: Pick a ground floor room facing the pool.. its the best to just walk out from your room, into the po...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aaronj644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Phoenix Resort

Property: The Phoenix Resort
Address: Pescador Drive | San Pedro, San Pedro, Ambergris Caye, Belize
Phone Number:
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in San Pedro
#1 Family Hotel in San Pedro
#1 Spa Hotel in San Pedro
#7 Business Hotel in San Pedro
Price Range (Based on Average Rates): $$$$
Number of rooms: 27
Official Description (provided by the hotel):
The Phoenix Resort is a modern and luxurious beachfront resort found on Ambergris Caye, Belize, and in the charming town of San Pedro. The Phoenix Resort features 27 beautifully-finished & spacious condominium suites, gourmet food served at on-site restaurant Red Ginger, the on-site services of Sol Spa, San Pedro's original and most popular day spa, a beautiful saline chlorinated and heated main pool & separate lap pool, pool bar, on-site fitness center, business center, front desk & concierge services from 6am to 11pm, free WiFi, 24 hour security, and the perfect location beachfront in the heart of San Pedro, the social center of Ambergris Caye. All suites face the Caribbean and offer plush Serta pillow top mattresses, 100% cotton linens & robes, Jacuzzi tubs & separate showers, Aveda bath & body products, flat screen TVs, DVD players, Bose wireless speakers, in suite iPads, full kitchens, washer and dryer, laptop friendly safes, central air conditioning, twice daily housekeeping, & much more. ... more   less 
Also Known As:
The Phoenix Hotel San Pedro
The Phoenix Resort Belize/San Pedro

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