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The Phoenix Resort
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Reviews (1,056)
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Reviewed January 31, 2014

Just enjoyed a fabulously relaxing week at the Phoenix. The units are spacious, contemporary, very comfortable and fully stocked with everything you need - full kitchen, filtered water, flat screen tv's, free wifi, iPad, local cellular phone etc. Food at Red Ginger is excellent. Pools are wonderful- always plenty of room and towels available. Easy access to the pier for ocean swimming. Highlight here is the staff (front desk, pool, restaurant and bar, cleaning staff)- extremely friendly and helpful (thank you Pamela!), and always aiming to please. Front desk/ concierge will make all arrangements for excursions, dinner reservations, and any other activities you want to plan. Highly recommended!

Stayed: January 2014, traveled as a couple
3  Thank jackzvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

First time in Belize, and candidly, all the amazing TA reviews made me a bit of a skeptic. Can anyone live up to such an exalted standard? I had picked their brain about everything months before and they were extremely patient and full of valuable information, but its another thing to execute for 7 nights flawlessly.

Happily, the answer is they do it without breaking a sweat. Free taxi, cool towel, and a rum punch at arrival, attentive and well informed staff, first class room and accoutrements, robes, cell, Ipad, etc. They even had a bottle of rum and a lime in the room waiting for us.

Every time they made a reservation for us, we got the white glove treatment from other hotels, it was amazing, best tables etc. They are so connected, everyone of their vendors treats you like family. The weather was mediocre and it rained off and on, but they had rainy day evernts, cocktail specials, umbrellas, ponchos, everything you need. Mark, Pam, Rosa, Andrew and all the staff were awesome.

We booked for next year, and they gave us a nice discount as happy campers. Cant wait!

Room Tip: Third floor has best views, but lots of stairs, no elevators.
  • Stayed: January 2014, traveled as a couple
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1  Thank bluewaterk330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2014

This was our first trip to Belize. We stayed the first full week of January. The Phoenix had the absolutely best service of any hotel or resort we have ever stayed out. The team at the front desk were truly at our beck and call and helped us with our every need. It was by far one of the cleanest, nicest hotels we saw while in San Pedro. Pools were great. The tours they booked us on were all excellent. Red Ginger was in the top 2 restaurants we ate at. We stayed in A9 which had wonderful views, and was absolutely huge. everything was modern and clean. Would we go back? Absolutely! We can't say enough about the staff. They were amazing!

Room Tip: All rooms seem quiet. There are no elevators so if you have trouble with stairs, choose a lower room. We stayed on the 3rd story (top) and loved the views.
  • Stayed: January 2014, traveled as a couple
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2  Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

Our family of 4 stayed at The Phoenix hotel during the first week in January. We had a two room ground floor suite, and the accommodations were clean, comfortable and modern. All of the amenities were high end. It;s located at the northern border of the main town, which is essential if you want to stay at a classy place and be able to walk into town where all the shops, restaurants and actions is. The front desk staff is OUTSTANDING and will help you with anything you need. The restaurant services delicious food, but it took forever to be served. The spa was nice, and the "fitness center" was just a couple of machines in a mainly empty room - not even really a gym. But nowhere is perfect, but the Phoenix was close. One tip - put the do not disturb sign on your door if you don't want housekeeping to wake you up early in the morning to clean your room.

Room Tip: Pick a suite closest to the water as possible.
  • Stayed: January 2014, traveled with family
    • Value
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7  Thank YandB_LabLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

This is my 5th trip to Belize and first stay at the Phoenix. Nicest hotel/condos on Ambergris. Very nice and spacious Accomodations, beautiful pools and view and 24 Hour security guard. No riff raff. Great location to shops, restaurants and dive shops. They provide a free cell phone for local calls, and have a full service spa--the 90 minute deep tissue massage is out of this world.

What really sets this place apart, however, is the amazing staff that attends cheerfully to your every need, from. Oozing your excursions, to washing your dishes and delivering room service from their on site and excellent restaurant.

We had a medical emergency and the manager personally got us to Belize City and a PRIVATE hospital with the best care; he literally saved my daughter in law's life!

Wonderful people who offer old fashion personal and caring service in the newest and best facility in a super location, what more could you want?

Stayed: January 2014, traveled with family
6  Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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