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“Exceeds High Expectations 1/19-1/26”
5 of 5 bubbles Review of The Phoenix Resort

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The Phoenix Resort
Ranked #1 of 54 Hotels in San Pedro
Certificate of Excellence
Boston, Massachusetts
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Exceeds High Expectations 1/19-1/26”
5 of 5 bubbles Reviewed January 28, 2014

First time in Belize, and candidly, all the amazing TA reviews made me a bit of a skeptic. Can anyone live up to such an exalted standard? I had picked their brain about everything months before and they were extremely patient and full of valuable information, but its another thing to execute for 7 nights flawlessly.

Happily, the answer is they do it without breaking a sweat. Free taxi, cool towel, and a rum punch at arrival, attentive and well informed staff, first class room and accoutrements, robes, cell, Ipad, etc. They even had a bottle of rum and a lime in the room waiting for us.

Every time they made a reservation for us, we got the white glove treatment from other hotels, it was amazing, best tables etc. They are so connected, everyone of their vendors treats you like family. The weather was mediocre and it rained off and on, but they had rainy day evernts, cocktail specials, umbrellas, ponchos, everything you need. Mark, Pam, Rosa, Andrew and all the staff were awesome.

We booked for next year, and they gave us a nice discount as happy campers. Cant wait!

Room Tip: Third floor has best views, but lots of stairs, no elevators.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluewaterk330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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941 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
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English first
Des Moines, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

This was our first trip to Belize. We stayed the first full week of January. The Phoenix had the absolutely best service of any hotel or resort we have ever stayed out. The team at the front desk were truly at our beck and call and helped us with our every need. It was by far one of the cleanest, nicest hotels we saw while in San Pedro. Pools were great. The tours they booked us on were all excellent. Red Ginger was in the top 2 restaurants we ate at. We stayed in A9 which had wonderful views, and was absolutely huge. everything was modern and clean. Would we go back? Absolutely! We can't say enough about the staff. They were amazing!

Room Tip: All rooms seem quiet. There are no elevators so if you have trouble with stairs, choose a lower roo...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cos Cob, Connecticut
Level Contributor
201 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

Our family of 4 stayed at The Phoenix hotel during the first week in January. We had a two room ground floor suite, and the accommodations were clean, comfortable and modern. All of the amenities were high end. It;s located at the northern border of the main town, which is essential if you want to stay at a classy place and be able to walk into town where all the shops, restaurants and actions is. The front desk staff is OUTSTANDING and will help you with anything you need. The restaurant services delicious food, but it took forever to be served. The spa was nice, and the "fitness center" was just a couple of machines in a mainly empty room - not even really a gym. But nowhere is perfect, but the Phoenix was close. One tip - put the do not disturb sign on your door if you don't want housekeeping to wake you up early in the morning to clean your room.

Room Tip: Pick a suite closest to the water as possible.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank YandB_LabLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed January 15, 2014 via mobile

This is my 5th trip to Belize and first stay at the Phoenix. Nicest hotel/condos on Ambergris. Very nice and spacious Accomodations, beautiful pools and view and 24 Hour security guard. No riff raff. Great location to shops, restaurants and dive shops. They provide a free cell phone for local calls, and have a full service spa--the 90 minute deep tissue massage is out of this world.

What really sets this place apart, however, is the amazing staff that attends cheerfully to your every need, from. Oozing your excursions, to washing your dishes and delivering room service from their on site and excellent restaurant.

We had a medical emergency and the manager personally got us to Belize City and a PRIVATE hospital with the best care; he literally saved my daughter in law's life!

Wonderful people who offer old fashion personal and caring service in the newest and best facility in a super location, what more could you want?

Stayed January 2014, traveled with family
Helpful?
6 Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

I've traveled all over the world and stayed in many nice hotels, but this one has the best service I have ever encountered. The staff went the extra mile in making our stay enjoyable. When we were booked on a crowded tour, they were able to find us a private tour at the same price as the group tour. They made all our restaurant reservations and transport. Our room was fabulous, perfectly suited our needs, and was kept clean and nice. We'd definitely stay there again and highly recommend it. As added bonus is that the resort is just on the edge of town, so you could walk everywhere.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank marthajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 7, 2014

Truly the best place my family and I have ever stayed.

Our fantastic experience with the Phoenix started even before we arrived in San Pedro.

In organizing/planning for the trip I emailed and called the hotel numerous times(and I mean numerous). The staff always responded promptly to my inquires, and were always so polite. They made several suggestions that helped with our planning. They booked all of our amazing tours and made reservations for all of our dinners. I have never met a better staff anywhere I have visited.

When we finally arrived at the hotel, the front desk staff were so friendly and welcoming.

I really can't say enough about the staff - from the wonderful pool staff who were so attentive and always had a smile on their face, to the grounds staff who I had several conversations with and were so nice, to the cleaning staff who kept our rooms spotless, to the front desk staff who helped us change some of the reservations and the restaurant staff who were also so friendly and fun.

Bottom line, the staff at this hotel go over and above. A few examples. One day when it was a bit rainy, my daughter decided that she would like to bake some cookies. The hotel called several grocery stores for us to find which had a mix and they lent us a cookie sheet from the restaurant. Another time, when we were on a trip to see the ruins on the main land, and we were in the boat on the river getting to the ruins, the hotel called the boat captain to see how we were doing. And one lunch when we mentioned we were going to a local restaurant, the hotel called the restaurant without us knowing to advise them that we were coming.

Seriously, I can't say enough about THE FABULOUS STAFF AT THE PHOENIX.

Other things worth mentioning -

When we arrived at the hotel the beds, bathroom etc. are all decorated with beautiful red flowers.

The restaurant at the property is amazing.

The food at the pool is also great.

The property is kept immaculate.

THANKS TO THE STAFF AT THE PHOENIX, despite the fact that the weather was not perfect, WE HAD AN AMAZING TIME.

Room Tip: Honestly, what from I could see all rooms were amazing. We had a pool view, but could see the oce...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank travelrsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

From inquiry through to the booking process ( very prompt replies with all questions answered )
Upon arrival we were greeted by staff who were very welcoming ( cold refreshing towels , tasty rum punch, a very nice orientation and above all an extremely beautiful , clean 2 bdrm condo ) Our family of 4 were so impressed & could not have been happier. ( my family is very fussy ! )
Everything promised was delivered plus more !
The location is great , close to grocery , restaurants, etc.
The pools at the resort are very clean , well maintained ( no chlorine ) but salt disinfection which we like better. The pools are not heated, and it's a good thing- the beautiful weather kept all three pools warm like a bath. All tours arranged for us by Phoenix staff, no hassles , very pleasant & enjoyable.
i could go on & on , This resort is very well managed, just take our advice STAY HERE !!
I would like to take this opportunity to thank the front desk, pool bar , on site Red ginger
restaurant ( yummy meals ) house keeping ( squeaky clean ) & security guys for making us always feel looked after.
Happy New Year !!

Room Tip: anywhere in this resort is nice !
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank westernmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Phoenix Resort

Property: The Phoenix Resort
Address: Pescador Drive | San Pedro, San Pedro, Ambergris Caye, Belize
Phone Number:
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in San Pedro
#1 Romantic Hotel in San Pedro
#1 Family Hotel in San Pedro
#7 Business Hotel in San Pedro
Price Range (Based on Average Rates): $$$$
Number of rooms: 27
Official Description (provided by the hotel):
The Phoenix Resort is a modern and luxurious beachfront resort found on Ambergris Caye, Belize, and in the charming town of San Pedro. The Phoenix Resort features 27 beautifully-finished & spacious condominium suites, gourmet food served at on-site restaurant Red Ginger, the on-site services of Sol Spa, San Pedro's original and most popular day spa, a beautiful saline chlorinated and heated main pool & separate lap pool, pool bar, on-site fitness center, business center, front desk & concierge services from 6am to 11pm, free WiFi, 24 hour security, and the perfect location beachfront in the heart of San Pedro, the social center of Ambergris Caye. All suites face the Caribbean and offer plush Serta pillow top mattresses, 100% cotton linens & robes, Jacuzzi tubs & separate showers, Aveda bath & body products, flat screen TVs, DVD players, Bose wireless speakers, in suite iPads, full kitchens, washer and dryer, laptop friendly safes, central air conditioning, twice daily housekeeping, & much more. ... more   less 
Also Known As:
The Phoenix Hotel San Pedro
The Phoenix Resort Belize/San Pedro

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