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“Fabulous Place!!!!!”
Review of The Phoenix Resort

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The Phoenix Resort
Ranked #1 of 54 Hotels in San Pedro
Certificate of Excellence
south carolina
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Fabulous Place!!!!!”
Reviewed February 11, 2013

This is a long overdue review as we were at the Phoenix last November for 10 days. We had never been to Belize and We are so glad that we choose to stay at the Phoenix Resort. The entire staff is wonderful and the place is absolutely pristine. Any request that we had, trips we wanted to take, anything and everything was taken care of by the wonderful staff at the front desk. Since we were with friends we stayed in a three bedroom condo and it was gorgeous. My husband and I travel a lot to warmer places when it is cold where we live but rarely if ever have we loved a place so much that we have gone back again. This is not the case with the Phoenix and will be spending another 10 days this coming November as it is so special. The Red Ginger restaurant has wonderful food and if we wanted to try another place we could walk to any place we wanted. I have never been to a place(San Pedro) where I have gone out shopping by myself and felt as safe as I did in San Pedro. I like to do different things when we go on vacation but the Phoenix Resort was the kind of place that I would have been happy just to sit by the pool and read. Although there are many places I still have to go too the Phoenix on Ambergris Caye will become a yearly vacation spot.

Room Tip: Depending on the amount of people that are going any room would be perfect.
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  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
2 Thank jeanne13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Miami Beach, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 8, 2013

Having grown up in Belize it was great to go back to San Pedro & stay at this amazing property. I worked for high end hotels in USA & the service at the Phoenix is as good or better. They really get the customer service experience & empower their employees to do everything possible to keep the guest happy. They answered every email I sent them within 5 minutes, how they manage to do this is beyond me.

The suite was ready prior to the scheduled arrival time and as you arrive there are drinks in hand. The location is central, but quiet enough where you can relax and enjoy. The suites are gorgeous as is the pool and amenities. I would also recommend their restaurant Red Ginger. I plan to return later this year.

Room Tip: Get a second floor unit.
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank FoodFroggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 8, 2013

Absolutely pristine and beautiful. Our room was a gorgeous condo-like facility. I'm one who can't sit still on vacation but the place was so nice I spent easily twice the amount of time I normally would.

The pool areas and pool bar were modern, sleek and very clean and pleasant. The overall look and design of the place is pretty striking as well.

Bit of an added bonus was that the food at Red Ginger, their attached resto, was great as well - not great for 'hotel' food, great in general.

The service was beyond exemplary - booking outings, they even brought me a roll of duct tape which was an odd request but met with aplomb.

Lastly; the location was incredibly convenient for getting around. The bottom line is, while it was a bit costly, this is where I'll be staying the next time I come to San Pedro. It's among the nicer places I've stayed anywhere.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank DWW_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern VA
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 5, 2013

We truly liked staying at the Phoenix, the staff was friendly, the rooms very clean, and had everything we needed and was within walking distance of where we wanted to go.

Resort: The Resort was beautiful, and the premises were always clean. Although we did not use the pool facilities, it was well kept, and always had fresh towels. We never made it to work out in the gym, but it definitely had the basic and well maintained machines. Security guard was always around and helpful. Only concern was walking up the outdoor stairs, since they are a bit slippery in sandals when it rains.

Excursions & Activities. We wanted to swim with the sharks and rays, and the hotel set up the trip for us with "Big Sexy" - a native with some great stories and he was insane the way he handled some of the moray eels - price was reasonable through the hotel. We also ordered massages on our balcony - was well worth the expense since it was so convenient and the girls were very friendly. We tried to do the sunset cruise, but bad weather canceled the trip.

Room: We chose to get a 2 bedroom for the 2 of us so we could have an ocean front view. We were on the 2nd level, and were a bit disappointed by the coconut trees, since they blocked most of the view of the ocean, but they did afford us a little bit of privacy on the balcony. You will be shocked when you first go into the room, since it is huge - it is a full 2 bedroom condo, fully outfitted with literally all the conveniences from home, bar, full refrigerator, oven, stove, washer/dryer, etc.. There were nice personal touches by the owner of family photos and drawings, local rum for mixed drinks, and some beverages.

Technology: Internet was fantastic, TVs had all the English stations you could ever want. Electricity was same as U.S.. Hotel gives you a cell phone to carry around with about $10 prepaid - but we never used it. Having kids back home, we needed to have access to our babysitter on a regular basis. I have Verizon Wireless, and wife has AT&T. At least under our plan, phone calls made or answered were $2.50 a minute, and sending basic texts was 50 cents (receiving VZW texts is 5 cents and ATT free). We disabled data roaming and just used WiFi for data. Our signals were strong. I had set up Google Voice and MagicJack Apps on my phone - and neither worked calling out; however, I could receive Google Voice calls to my cell when on WiFi - and send/receive free Google Voice text messages.

Walking about Town: We preferred to walk on the beach, rather than the streets, since there was less chance of getting run over by the golf carts (few sidewalks). We bought food and beer (Belikin - of course) at a local grocery store - not the Circle-K (Circle-K is not a U.S.A. Circle-K) and the owners offered to deliver it to our room. We had bought 5 bottles of wine after landing at Belize City for about $10 / bottle at the duty free - and it was packaged for us and Tropic Air took it for us at the check-in and handed it back to us at the luggage pick-up. Wine in San Pedro was very expensive for even basic bottles. As a joke, I walked into one of the local pharmacies to ask about Ambien to help sleep, and they were ready to write a prescription on the spot and sell us an equivalent. Lots of people selling arts and crafts on the street / beach - mostly touristy stuff, and we didn't need anything - but had carved wood, shells, etc.. Only once did we get offered "Party Favors / 420" while walking home from dinner at night - I laughed and said no thanks - not scary and not any pressure - and wife did not understand the reference.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank wmbrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2013

The hotel is situated in town which allows you to enjoy the town and also the privacy of the resort. It is an ideal location. The staff are phenomenal. They are caring and helpful and professional. The rooms are beautiful as are the grounds. The restaurant and restaurant/bar staff are also excellent. We had a wonderful time and felt that all was as advertised if not better. If you want to relax and be taken care of, this is the spot. They are also amazing at helping you to book trips and make suggestions for things to do. As I feel that is important to give back to each community I visit while on holiday, they too support this. Please support the people of Belize. We loved our stay, the town, the food, the people and the experience. If you like to snorkel, dive and be adventurous, this is the place for you.

Room Tip: Ask the staff. They know.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sneillSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 2, 2013

This mini-resort is quaint, accommodating, and perfect! The staff truly understand the meaning of providing exceptional customer service. The accommodations are condos but there is an excellent restaurant & spa on-site as well as a gym & pool (including bar service). We stayed in a 2 bedroom, 2 bath oceanview condo with friends and have no complaints! The front desk staff booked all of our excursions including making recommendations on which activities were better. We've already made a deposit to return in 2014.

Room Tip: Higher floors have a better view of the ocean. Believe the reviews on Trip Advisor about this place...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baroneiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2013 via mobile

I have made two visits here. Both times have been wonderful! The staff makes you feel at home from the moment you make your reservations. The rooms are quiet, spacious, pristine clean and the balconies are wonderful. The resort is relatively small and quiet and an awesome place for both a solo getaway or for couples. It is also in the heart of San Pedro making it fun to get out and experience the local lifestyle if you like to do more than the typical tourist things. And of course, you can choose to snorkel, dive, etc. and return to your home away from home. The weather is amazing...been to the resort in two different seasons (peak and off-peak) and gorgeous both times.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sixfootswirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Phoenix Resort

Property: The Phoenix Resort
Address: Pescador Drive | San Pedro, San Pedro, Ambergris Caye, Belize
Phone Number:
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in San Pedro
#1 Spa Hotel in San Pedro
#1 Romantic Hotel in San Pedro
#7 Business Hotel in San Pedro
Price Range (Based on Average Rates): $$$$
Number of rooms: 27
Official Description (provided by the hotel):
The Phoenix Resort is a modern and luxurious beachfront resort found on Ambergris Caye, Belize, and in the charming town of San Pedro. The Phoenix Resort features 27 beautifully-finished & spacious condominium suites, gourmet food served at on-site restaurant Red Ginger, the on-site services of Sol Spa, San Pedro's original and most popular day spa, a beautiful saline chlorinated and heated main pool & separate lap pool, pool bar, on-site fitness center, business center, front desk & concierge services from 6am to 11pm, free WiFi, 24 hour security, and the perfect location beachfront in the heart of San Pedro, the social center of Ambergris Caye. All suites face the Caribbean and offer plush Serta pillow top mattresses, 100% cotton linens & robes, Jacuzzi tubs & separate showers, Aveda bath & body products, flat screen TVs, DVD players, Bose wireless speakers, in suite iPads, full kitchens, washer and dryer, laptop friendly safes, central air conditioning, twice daily housekeeping, & much more. ... more   less 
Also Known As:
The Phoenix Hotel San Pedro
The Phoenix Resort Belize/San Pedro

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