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“Las Terrazas - stunning resort with best service ever”

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Las Terrazas Resort
Ranked #10 of 53 Hotels in San Pedro
Certificate of Excellence
Reviewed November 22, 2013

My husband and I stayed at Las Tarrazas for one week Nov 7 to 14, 2013. It was an escape holiday following a death in my immediate family. Though I would recommend waiting until later in Nov or more specifically further away from the end of the rainy season to go to Belize to be sure you won't get rain 80% of the time as we did, I would however, highly recommend you stay at Las Terrazas no matter when you go.
I did extensive research before picking a destination and even more research into hotel properties once I picked an island. I picked Las Terrazas based on reviews and photos, I didn't know anyone who had stayed there. I am very picky with my accommodations, though I like to do things off property and try different restaurants etc, the comfort and luxury of my immediate surroundings is important to me when you are spending this kind of money.
The Rooms: We started our stay in a plunge pool penthouse - very fun indeed. The Rooms are beautiful, very clean and modern, our bed was very comfortable, we had two bathrooms and every other modern convenience. We only used one of the 3 bedrooms but this suite would be great for 2 couples or a family with a full kitchen etc. The hotel manager David showed us a few more rooms as we were interested to see them and all of them were pretty amazing. He also did us a huge solid that we were grateful for and that made our trip so much more special. If you are one couple then the one bedroom resort view rooms are perfect. Very big units. If you don't care about view at all then the Lagoon rooms would be fine for you though they face the back of the property which is not that attractive but the rooms are all large apts. with great finishes. We were in room 345 for reference.
The Grounds: A very attractive infinity pool is the centre point of the property and it is surrounded by large tables covered by tent tops and pretty curtains. Great for getting out of the sun (or rain) to eat lunch. The entire property is very well groomed with a large staff attending to details from early morning. Even the millions of harmless sandflies (or whatever those bugs are that congregate around lights in the evening and die overnight) have a person assigned to sweeping them and getting rid of them by morning. Marco was our guy and he was very friendly and diligent!
The Food: I am a foodie no doubt. We plan trips around meals and restaurants. Due to the weather and our lack of desire to research given the reason for our trip, we at at O restaurant a lot. Breakfast everyday, lunch most days and dinner 4 out of 7 times. We never had a bad meal, in fact we thoroughly enjoyed most of our meals. The food was top notch and the variety was good. Our only complaint was the wine selection was fairly pedestrian but there was one bottle that we were happy with. Ivan the bartender was excellent and his exotic drinks were extra yummy.
The staff: This is the best part of this review. I've never been anywhere with such lovely consistent staff - we really enjoyed chatting with them all and found them incredibly helpful and professional. They dressed well and their uniforms pristine no matter how hard it was raining. Most of them knew our names early on in our stay. I read a review about a staff member knowing how a guest took their coffee after the first morning and kept it coming and this same thing happened to us. I take my coffee with cream and honey and after the first day my fave waitress Lucely showed up with cream and a small pot of honey at my table. Her attention to detail was perfect. Another example was that my husband likes his beer very cold, he asked about colder beer the first night we arrived and from them on, as soon as they saw him coming, they'd automatically put two beers on ice for him. Another night we stayed a bit late at the bar with some new friends and the staff happily stayed. We found out later they all missed their usual boat home to San Pedro but none of them showed any kind of agitation at all. Very professional staff. We also had a fondness for other regular servers, Nigel, Marco, Miguel, Manuel (front desk), Evan (rest. mgr), Ivan (again) and I know another couple we got to know really liked Noreen. The Spa was very nice, Renata gave an excellent deep tissue massage and another lovely girl whose name I don't recall was also very good (sorry, feel free to post it if you know!) I hope I didn't miss anyone.
Las Terrazas is about 4.5 miles from San Pedro, if you are someone who wants to be in town everyday, prepare to spend a lot of time on the boat taxis (about 5 minutes in the boat but timing your trips etc is a bit of a nuisance). The golf cart ride is an adventure but at this time of year, treacherous due to potholes and road flooding! If you are happy to stay put a lot of the time and enjoy the gorgeous surroundings, great staff and food, pretty beachfront then this is the place for you. I'd stay here again in a heartbeat. The only thing we could see them improving on is their wine selection and the music played in the restaurant (not much attention paid to this but we are music people so we think this could add to the ambience). Also we can't judge some things because we weren't there in high season but would suggest a more "happening" after dinner cocktail area which could be the rooftop bar (not open when we were there), or the reception area under the large hut as there is a small pool bar right there.
Overall 5 out of 5 for most elements. This is a long review but this hotel, their management and staff deserve the extra words.

Room Tip: All rooms are great, plunge pool rooms very nice and fun. Resort view rooms lovely.
  • Stayed: November 2013, traveled as a couple
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2  Thank JilliandeCartier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 - 504 of 857 reviews

Reviewed November 10, 2013 via mobile

Before a vacation I review pictures and information on where we will be staying. This is the first time that the accommodations were more wonderful than what I had seen online. Service was beyond excellent, the food at the restaurant was fabulous , the staff went above and beyond what we expected. We are definitely going for another visit .

  • Stayed: October 2013
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4  Thank Rattlers11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

My wife and I recently celebrated our 40th birthdays at Las Terrazas. After staying in the Pine Mountain Reserve (Blancaneaux Lodge) in the rain, it was a welcome relief to enjoy the sun, sand and surf for three days at this wonderful resort. The rooms were beautifully appointment, the resort spotless, the staff outstanding, the diving world class, and the food amazing.
We had the opportunity to stay in a three bedroom villa with a mangrove (towards the back of the property) view. However, we were also able to see the ocean beyond the top of the "O" restaurant. The full kitchen allowed us to reheat some leftovers, but was not used much. It is certainly suited for full meal prep for a family and more. All modern appliances and conveniences.
The on site restaurant "O" was terrific. We had breakfast there every morning (a big fan of the banana chocolate chip pancakes). And, a very special treat, a private dinner on our balcony prepared especially by the chef. The service was perfect and everyone knew our preferences and had available without asking (which juice, extra milk etc.) after the first day.
The resort itself was spotless and the staff incredibly friendly. The "friendly" iguanas, Orioles, and hummingbirds were very pleasant neighbors.
The pool was perfect for swimming laps and kept spotless as well.
We took advantage of the dive shop White Sands for two days of dives - first with a two tank reef dive and then a trip to Hol Chan and shark ray alley. The dive shop and the divemasters were incredibly professional and competent and at the same time great guides and guys. The reef was very vibrant and we were able to see an abundance of marine life, sharks, rays, eels, etc.
We also took the opportunity to go into San Pedro for two dinners. Wild Mango (ad excellent restaurant) and Waramaguma a locals Salvadorian restaurant were big hits. One word of advice for the those who make the trek from the resort to town, is that it IS a bit of a trek. By bike it is a long 4 miles on the beach with some traffic and by golf cart and very bumpy and sometimes desolate (at night) 30 minute trip. Either option is acceptable if you are prepared. A better option if the schedule fits appropriately is the water taxi that picks you up right at the resorts dock. We chose the golf cart to have the flexibility with timing.
I would not hesitate for a minute to return or to recommend the resort to others.

  • Stayed: October 2013, traveled as a couple
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5  Thank jssquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

The service and accommodations were amazing. I cannot emphasize enough how Nigel, Jamie and Leron always went the extra mile to make our stay even better. They were always very attentive to our requests and provided great suggestions for activities within and around the resort. They were helpful with all of our questions, and they all had the most pleasant demeanor. The general manager took the time out to check in with us periodically and see how our stay was.
Snorkeling in the reef was breathtaking. The guides were all so friendly and their friendliness and enthusiasm made the experience all that much better.

  • Stayed: October 2013, traveled as a couple
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1  Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Just returned for 10 days at Las Terrazas...........not nearly long enough! We had a 2 bedroom, 3 bath townhome with 3 decks and views of the ocean. Full kitchen. This time of year was perfect, few people in the restaurant and at the pool- actually we felt like we really had the whole place to ourselves most days! The restaurant O is wonderful with a super good chef running the show- if you don't stay here, but stay close by, take the water taxi to O, you won't be disappointed. The staff made our stay just great! We took the bikes out most days with no problems. Everyone on the island is super friendly and actually happy to answer questions. We only went into San Pedro one night for dinner at Wild Mangos- excellent Key Lime Pie! We will be back.....

Room Tip: We upgraded to the 2 bedroom close to ocean front......it was fantastic!
  • Stayed: October 2013, traveled as a couple
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2  Thank Lori93001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

What a beautiful and peaceful place to stay for our first time in Belize! The entire staff was so attentive and always so nice. We've never seen such friendly, warm and detailed service.

We stayed in a 3 bdrm penthouse bc we upgraded last moment. Honestly, this place is so beautiful that I would've been more than content to save the money and stay in a 1 bdrm. The views are so beautiful, there is no bad location.

The food at O was really good and there were other restaurants within walking distance on the beach. We decided on a snorkeling and scuba outing which was really great. The guides were so knowledgeable and so nice.

We took a golf cart to town several times, rain or shine. We laughed the whole bumpy ride there with water filled potholes and all. It was great and very much a part of our good memories. San Pedro was wonderful. We had a blast just walking around and even got a police woman to pose for us while writing a ticket for the illegal parking on the red line (we learned something).

We really did fall in love with the people from Belize. Every person we met was so caring and went out of the way to help us. We always felt safe. This trip beginning from our flights, boat rides, and then our stay at Las Terrazas was absolutely perfect. We will be back to Las Terrazas, no doubt.

Stayed: October 2013, traveled as a couple
1  Thank Strovans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

Great looking resort, good amenities, on the water, a bit secluded, private.

We stayed here through a groupon deal. It was low season so some places were closed and we felt like we were the only ones at the resort. O restaurant was ok. Beach chairs, cabanas and hammocks were in good shape. Bikes were a bit worn down, rusty and had issues every time we took them out. You cannot swim in the ocean unless you grab a kayak and go out towards the reef. We enjoyed our stay at Las Terrazas but we realized that Ambergris Caye was not for us.

  • Stayed: September 2013, traveled as a couple
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3  Thank sxcT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasTerrazasTeam, Director of Sales at Las Terrazas Resort, responded to this reviewResponded October 14, 2013

Thank you for taking the time to share your compliments about Las Terrazas Resort. As you pointed out, we do offer wonderful amenities and take pride in the value provided to our guests; whether it is the privacy and exclusivity our location affords, the luxury bath products, the over sized accommodations, free WiFi, or the free use of kayaks, hobie cats and bicycles. Our bicycles were actually recently purchased and shipped from the US, however, the seats and the grips were an inferior quality which we recently replaced (after your visit). The bikes are now the best on the island! We would also like to point out that swimming in the ocean is not only wonderful at the reef as you experienced but also inside our roped off swimming area at the end of the dock. This is a popular area for any guests who do not wish to kayak out to the reef.

We value your comments and appreciate the time you took to share them.

Regards,

Carolyn Stone
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Las Terrazas Resort

Address: Barrier Reef Drive, San Pedro, Ambergris Caye, Belize
Phone Number:
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Business Hotel in San Pedro
#3 Spa Hotel in San Pedro
#3 Luxury Hotel in San Pedro
#5 Top resorts Hotel in San Pedro
#8 Family Hotel in San Pedro
#9 On the Beach Hotel in San Pedro
#12 Romantic Hotel in San Pedro
Price Range: $358 - $901 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Las Terrazas Resort 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
As one of the newest luxury properties on the island of Ambergris Caye, Las Terrazas is the only member of Preferred Hotels & Resorts in Belize and part of the LVX Collection. Located just 3.5 miles north of San Pedro, Las Terrazas Resort invites you to experience exceptional, spacious townhome-style accommodations and gracious Belizean hospitality at our oceanfront retreat. Situated on one of the most beautiful and secluded private beaches, our Ambergris Caye resort is an exhilarating tropical playground where you can discover Belize; "Mother Nature's best kept secret." Experience world class attractions such as diving and snorkeling, the lavish Serenity Spa and Wellness Center, fishing, zip lining and cave tubing, Mayan Ruins, or relaxing on the beach. Take advantage of our FREE Amenities including Paddle Boards, Kayaks, Hobie Cats, an Aqua Bike, Bicycles and Yoga Mats. Golf Cart Rental is available to explore the island and town of San Pedro. ... more   less 
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Also Known As:
Las Terrazas Hotel San Pedro
Las Terrazas Resort Belize/San Pedro

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