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“Totally unreliable and misleading” 1 of 5 bubbles
Review of Hotel del Rio

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Hotel del Rio
Ranked #35 of 54 Hotels in San Pedro
Certificate of Excellence
Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Totally unreliable and misleading”
1 of 5 bubbles Reviewed March 4, 2010

We inquired with Suyapa Leslie regarding staying in a cabana. She quoted the rates for the Cabana Chica and Cabana Casita. We sent her a deposit (50% of the total) for either one of those 2 cabanas. Over 24 hours later, she emailed us and said that those cabanas weren't available but that Cabana Grande was for an additional charge. We agreed to that as the Lonely Planet and tripadvisor recommendations for the hotel were very good and it sounded like a place we really enjoy. The next day we received another email from Suyapa stating that the Cabana Grande is only available for the first night of our stay. She offered us the opportunity to stay in motel style room called Casa Blanca. Not exactly the same ambiance as a grass thatched roof hut overlooking the ocean which is the reason why we wanted to stay at Hotel Del Rio. She offered us a 5% discount off the previously quoted rates for the inconvenience. We emailed her back and requested a 10% discount off the quoted rates as we would only get 1 night in the cabana and have to switch rooms in the middle of our stay. I felt that was a very fair offer in light of the gross mistakes made by her. I requested she email us back by 10am the following day. We had already purchased airline tickets due to her assurances that the Cabana Grande was available. These were non-refundable and she didn't let us know that the cabana wasn't available until 5 days prior to our departure date. We needed to know immediately as otherwise we had to find other accomadations (which is virtually impossible at the last minute). Suyapa did not bother to email us back and we were forced to rent a condo at over twice the price that Hotel Del Rio was originally.

As an airline employee, I have had the opportunity to travel all over the world with my wife. I can honestly say this has been the worst experience we have had in over 10 years of travel. If you can't afford to have your reservations changed or cancelled at the last minute, don't stay at Hotel Del Rio. It looks great and I'm sure is a beautiful property but they have really added a lot of stress to our vacation by being completely unreliable regarding reservations.

  • Stayed March 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank CAL737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    91
    65
    17
    1
    2
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19
90
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Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rochester, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 24, 2010

We enjoyed our accommodations here, which were convenient -- a short walk from town and very reasonably priced for an oceanfront cabana. The staff was very helpful with great suggestions about shops, dining and a snorkeling tour.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sminchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 12, 2010

I took the advice from the Lonely Planet guidebook and decided to give Hotel Del Rio a try and I don't regret it at all. The staff was extremely helpful and friendly, and the room was good enough for what I needed...there were nicer rooms available but I was trying to keep it cheap. The only downside was that it was about a 10 minute walk to get to the main drag in town, but it didn't bother me. I'd stay here again if I come back to San Pedro.

  • Stayed January 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flakaroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st julians
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed November 4, 2009

loved this place. so peaceful and quiet yet a 5 minute bicycle ride into town. the cabanas are so sweet with a constant cool breeze coming in from the sea. you might want to rethink staying in one of these thached roofed cabanas if you have a problem sharing with wildlife. We had to move into one of the rooms as we could not cope with the cockroaches visiting us after the heavy rains. The 3 cats that hang out at the place are lovely, we had a frog visiting us on our porch every evening and the geckos to help us control the mosquitos. it was going so well till the cockroaches decided to show up too! this is when we changed rooms but def not hotel as the people who run it are great and the privacy and location are unique.
will def stay here again.

  • Stayed November 2009, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 17, 2009

My wife and I recently stayed three nights at Hotel Del Rio and were generally pleased with the hotel. We spent the $60/night for the Cabana Casita at the sea and that's what we got. The room had a double bed with mattress supplemented by egg crate foam in an attempt to make it softer. However, the room did have hot water, a coffee maker, and refrigerator, which came in handy. The room did not have A/C, but we didn't think it was necessary as the only thing between you and the breeze are some palm trees. We had the windows open at night with the fan on and felt very comfortable.

The hotel is about a ten minute walk from the busier center of San Pedro where most of the shops and restaurants are located. It will cost you around US$5 for a taxi to the hotel. I wouldn't try to walk it with luggage! Because of the distance from the town center, it was relatively quite around the hotel at night.

All in all, this was a budget friendly accomodation in a quite part of San Pedro. If you're looking for much more than a place to sleep and shower, then you might want to pull out your wallet and consider less budget-minded hotels.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sgerdesii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, CA
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 12, 2009

I stayed at the Hotel Del Rio for 3 nights recently and I can't imagine a nicer stay. Our Cabana was the closest to the ocean (which is right across a sand path/road) and had a perfect little porch to hang out and just watch the day go by.

The room was large and had a little fridge and coffee maker with cups, etc.

The bed was comfy and although it was hot during the day, the breezes that came through at night when we opened the windows (actually large wooden horizontal blinds) made it more than comfortable.

It's a nice, safe, 10 minute walk into the heart of San Pedro along the beach to get into town, which is much better than actually being in town.

Considering the high cost of most hotels on Ambergris Caye, this was a bargain.

Highly recommended and I will stay there again if/when I go back.

The cabanas have to be the best bargain on Ambergris.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank markinoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed March 10, 2009

Very friendly and welcoming staff, decent location and good price. Not terribly close in to the centre of town, but only a 10-15 minute walk.

Room was really basic. Just one sheet on the bed - nothing else (weather wasn't so great, so something more would have been better). No view from the room I was in (even though it was on an upper level, the view of the water was obstructed by another structure).

I would recommend it to a friend, keeping in mind it is a no-frills kind of place and you get what you pay for.

  • Stayed January 2009, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rambling_Canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel del Rio

Property: Hotel del Rio
Address: 1/4 Mile North of Downtown | Beach Front Boco Del Rio Before the Bridge, San Pedro, Ambergris Caye, Belize
Phone Number:
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Airport Transportation
Hotel Style:
#3 Best Value Hotel in San Pedro
#25 Romantic Hotel in San Pedro
#33 On the Beach Hotel in San Pedro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel del Rio 2.5*
Number of rooms: 14
Official Description (provided by the hotel):
Just 10 minute walk from the center of town, on a quite beach north of town, Hotel del Rio has clean and comfortable; Thatch Roof Cabanas on the Beach, Air Condition units and Standard Rooms all with a great beach front view. We also have 2 large cabanas with a complete Kitchen. All our units have private bathroom with hot and cold showers, refrigerators and coffee maker. ... more   less 
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Also Known As:
Del Rio Hotel
Hotel Del Rio Belize/San Pedro

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