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“excellent customer service” 5 of 5 stars
Review of TownePlace Suites Atlanta Alpharetta

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TownePlace Suites Atlanta Alpharetta
Ranked #20 of 24 Hotels in Alpharetta
south carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“excellent customer service”
5 of 5 stars Reviewed May 23, 2013

We stayed in this hotel using marriott points and couldn't have more impressed the staff was amazing. Had 5 week old baby with us staff had port-a-crib set up and ready were given an extra large one bedroom where we had plenty of room for both the crib and a fold out bed. the beds wee comfortable the room was clean and the staff was very excellent. would recommend to families traveling with small children. Had two flat screen tvs with a good selection of channels, pool wasn't open but was large and plenty of chairs and tables. Hotel is pet friendly. will stay here again

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank carolinatide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review, May 24, 2013
Thank you for your kind review! We are so glad you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    35
    32
    21
    8
    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Long Beach, Mississippi
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 22, 2013

We stayed there to be near the amphitheater for a concert. The lot N shuttle is on the street next to the hotel. Perfect! No driving! We stayed in a two bedroom suite and it was just fine. We were not expecting a luxury hotel and felt we got a great room at a great price. Everyone was nice at check-in and the room was clean, beds comfortable, and it was nice to have a little kitchen and fridge even though we really didn't need it. We had no complaints at all and it would be the only place to stay if we were going to another concert there.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FrankandSue11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review, June 12, 2013
We are glad you enjoyed your stay, thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 29, 2013

This hotel is exactly what you expect it to be. Was there for a weekend and the staff was VERY nice and accomodating, the beds were comfortable, the room was clean, and basically exactly what you would expect. Nothing fancy, just a solid place to stay for business or whatever.

They can use some upgrades on the bathrooms and towels, and I will also say there was a horrible smell in the hallway for my entire stay. It could of been another guest cooking, but I just don't think so.

Either way, its a fine hotel and priced well.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dizzle56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review, May 24, 2013
We are glad you enjoyed your stay, thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed April 22, 2013

Just like other TownePlace Suites, you may check into one building and stay in another. The few staff people were helpful. The room and kitchen area were clean and stocked. My only issue was that the walls are a little thin which meant I could hear a dog bark and the owner yell at it down the hall. When I have business in the area, I will likely stay again.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rga777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review, April 25, 2013
Thank you for your comment!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Provo
Level Contributor
451 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
4 of 5 stars Reviewed March 19, 2013

I stayed here while visiting a customer and the room and hotel was nice. It wasn't the nicest TownePlace suites that I've stayed in and there wasn't any thing fancy about it, but it was priced well and it was close to my client's office. I have stayed here two other times and wouldn't hesitate to stay here again

  • Stayed June 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mea37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review, March 21, 2013
Thank you Mea37 for taking the time to comment on your stay! We look forward to welcoming you back on your next visit to your client's office.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
1 review
4 of 5 stars Reviewed December 15, 2012

Stayed 5 days and would definitely stay here again. This place is probably the best value in the area. The staff was great, the room was clean and lacked nothing. My room was pretty quiet, but I could hear the people in the room above even though they were just walking around and not even being loud. The decore and furnishing are not the most modern but I don't care about that.

Room Tip: Top floor is probably best choice so you don't hear the people in the room above you walking aro...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review, January 22, 2013
Thank you for your comments, I appreciate you taking the time to share. I do hope we have the opportunity to welcome you back to TownePlace Suites Alpharetta in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matthews, North Carolina
Level Contributor
123 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed December 6, 2012

While everything in the hotel room was clean and in working order, the room could use a bit of a refresh. The furniture was a bit old and the décor just seemed out of date and a little bland. I was only there for one night, but I think if it truly was extended stay, I would have grown quite bored with the room. As in the title of my review, the first word that came to mind was ‘staid.’ Not bad, but certainly not good either - just very average and in need of an upgrade. The front desk staff was friendly and the lobby/breakfast area was clearly up to date and in better shape than the rooms. As a Marriott Elite, the hotel general manager had sent an email to me after my stay where I shared the feedback above; she replied that the property owner is likely doing a renovation in 2013 - it is certainly needed and I'm sure would help bring guests back to the property. The price is great for the size of room that you get, and location-wise, it's quite convenient to the mall and many Alpharetta-based businesses. If it's any indication of how the hotel compares to others in the area, I booked relatively last minute (within a week of travel) and it was one of only a couple hotels in the area with availability. All other Marriott properties in Alpharetta were sold out.

Room Tip: Away from the elevators.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review, January 22, 2013
Thank you Doug for your feedback. Our team works hard to ensure all guests receive a clean and friendly hotel enviroment. We are updating items as needed throughout the hotel and anticipate a renovation in the near future. Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Atlanta Alpharetta

Property: TownePlace Suites Atlanta Alpharetta
Address: 7925 Westside Pkwy, Alpharetta, GA 30009-2159
Location: United States > Georgia > Alpharetta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 24 Hotels in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Atlanta Alpharetta 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Towneplace Suites Atlanta Alpharetta Hotel Alpharetta
Towneplace Suites Alpharetta

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