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“Homewood Quality Lacking”

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Homewood Suites by Hilton Atlanta Alpharetta
Ranked #8 of 26 Hotels in Alpharetta
Certificate of Excellence
Reviewed January 28, 2014

Location of the hotel was good but the hotel is just "tired". The hotels need some TLC to live up to the standards of a Homewood brand. Bed was not up to standard, sheets were dingy and need to be replaced. Elevator walls all scratched up and room doors all scuffed. First thing you see when entering the room is the heavily stained chair and ottman. Room temperature on arrval was 62 degrees. A little cold. Breakfast was good and a nice added option.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded January 30, 2014

Dear John M,

We thank you for staying with us and all feedback is always welcomed. We have worked very hard since new acquisition of our hotel to make an outstanding impression. You are absolutely correct in observing our hotel is an older hotel and we are on the edge of our seats as renovations are already beginning. This behind the scenes levels are being completed and we will be moving forward at the end of the quarter to freshen with a whole new interior design to allow our diamond to shine. We are working with a new owner who truly values what his hotel has to offer and we invite you back to see those new changes this summer. We are glad you enjoyed your breakfast options and we apologize for a wintery entrance. We know you will enjoy even more about our hotel once we unveil all of our upgrades to our loyal guests! We again thank you for your feedback and look forward to seeing you next time!

Sincerely,

Cristine Edwards, DOS

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429 - 435 of 541 reviews

Reviewed January 24, 2014

I had no idea what to expect and was so pleased! I would definitely stay here again. Location was wonderful. Close to a lot of nice places to eat. Didn't expect such a nice "suite" for the money. The bed was so comfy.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded January 30, 2014

Dear Diane B,

We very much appreciate all of your kind words about our hotel. We do aim to please and are very excited your stay was comfortable and memorable. The Homewood Suites has one of the most prominent locations in Alpharetta and we pride ourselves on making our guests feel at home during their travels. We appreciate all our loyal guests and want to ensure they are getting exactly what they deserve as a loyal Hilton member. We look forward to really "WOWING" you upon your return visit to Atlanta/Alpharetta with many new additions to the hotel and our Suites!

Sincerely,

Cristine Edwards, DOS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

Promised renovation has not materialized. Housekeeping staff performance was awful. Bed skirt had big stain, dead bugs in closet track for entire stay. Loads of hairs in tub/shower upon check in and was not even completely cleaned after complaining. Public areas also need attention - cleaning lacking there as well.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Walter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded February 21, 2014

Dear Walter B,

We are happy to see you are a first time reviewer! We look at all feedback when it directly affects our guest satisfaction. We would like to take this opportunity to apologize for your stay not being to your satisfaction as we take great pride in our hotel and maintaining cleanliness. We are aware that our hotel may have been in the last few to have our refresh, but as you know our new owner is investing quite a bite of time and money in renovations to ensure we are one of the most prominent hotels in the area. We have absolutely completed all of our behind the scenes reno as promised. Things such as new wiring of HD and high speed internet and security, all of which by far surpasses our competition. In addition to new training procedures and policies, our 2nd phase of renovation will include the much anticipated redesigned interior of our property all during the 2nd quarter. We are very excited as we hear enthusiasm from our guest as these enhancements take place. As mentioned to you prior, we will be on our way to being even more exceptional in our 2nd quarter of 2014!

We will certainly evaluate any housekeeping concerns to continue our journey to perfection. We again appreciate all feedback and will continue working diligently in ensuring all of our loyal guests feel as they are at home with us. We do welcome you back to our hotel to see for yourself all the graet things we have to offer!

Sincerely,

Cristine Edwards, DOS

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Reviewed January 19, 2014

I liked the suite layout and would consider staying again if my trip is 3 nights or more, for the convenience of the kitchen. Hotel is very dated - carpet stains though out hotel. Breakfast food offering - very heavy around wheat items, those with wheat allergies will have problems. Fresh Fruit offered - however, there were stickers and wax on the fruit - I needed to ask to have them washed. Boiled eggs were not fresh / were 'rubbery' After the 2nd day I ate breakfast elsewhere.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Paige M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded January 21, 2014

Dear Paige M,

WE appreciate you staying with us and certainly welcome all feedback to assist us in being the number one hotel in the area. As with any property, age can certainly make a difference in appearance and design. We are very aware of our Royal look and are in the midst of a full renovation. We are very proud of how well preserved our hotel is and how our new fresh design will truly be impressive.

In regards to our breakfast buffet, we are sorry to hear this was not to your liking. We have been complimented greatly on our selection and will certainly evaluate the variety of wheat free items for those who may have intolerances. We again appreciate our loyal guests letting us know how we may make their stay the best stay ever. We do offer brand standard menus and work very hard with our cooks to ensure all items are flavored yet neutral for all our guests. Please do not hesitate to make a special request on your next visit and we will take good care of you!

Cristine Edwards
Sales Manager

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Reviewed January 17, 2014

The bedroom smelled like a homeless person was living under the bed. I didn't notice until I went to take a shower, but the shampoo was a used bottle and was only half full. The refrigerator sounded like a baseball bat hitting the wall every time the fridge shut off and the remote for the tv didn't work.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Wanderer35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded January 21, 2014

Dear Wanderer35,

We want to thank you for letting us know you had concerns during your visit with us. WE work very hard to ensure our gusts have a great experience when it comes to lodging and feedback is the best way for us to know if we can do more! We apologize for any inconvenience and pride ourselves on our extended stay amenities. One such as replenishing all guest supplies whether they are a one nighted or staying for a long period of time. We are unsure why your experience was not to this standard and are working with our staff daily to ensure we avoid such concerns. With our upcoming full renovation, we are in the midst of integrating significant training programs for all our staff members. This is how invested we are in satisfying our loyal guests. We welcome you back to be witness to all of our new changes and truly give you what you deserve as a Hilton member!

Sincerely,

Cristine Edwards, DOS

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Reviewed January 14, 2014

We stayed here for two weeks. Our initial reaction upon entering our suite was that it was considerably smaller than we had anticipated. However, it turned out to be fine. The hotel is practically within walking distance of Georgia Highway 400, which has almost constant traffic, but that really didn’t bother us, the constant hum was actually quite soothing. We were very happy that we were able to open windows. The staff here couldn’t have been more pleasant and helpful. (I think the only person who didn’t speak to us in passing was the man I took to be the manager!) Some money needs to be put into this hotel, however, particularly in the business center, where computers and printers didn’t always work. Also, I’m a stickler on first impressions – do something about the torn and tattered flags out front! Although breakfast and dinner (some nights) are included with the room, we never took advantage, so can’t speak for the food one way or the other. This is in very close proximity to the Northpoint Mall, lots of restaurants, and, for walkers, the Big Creek Greenway.

Room Tip: You can get a room facing the businesses (front) or a room facing the trees (back). We were glad to...
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  • Stayed: December 2013, traveled as a couple
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Thank Juanita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourHomewoodSuites, Director of Sales at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded January 21, 2014

Dear Juanita C,

We so appreciate your wonderful comments. You are exactly coronet in saying that our number has been drawn for renovation. We are proud to say that our new owner has taken the time to evaluate the possibilities of our hotel. We are undergoing a full renovation beginning 2/1/14 and we are excited to be working side by side with an owner who is making such a significant investment in both his people and the product we deliver. Funny you identified our flags as we have just received them and have beautiful flags flying. In addition, we are very well located on the top of a hill with a 3 side tree line which blocks noise and adds to the scenery. It is unfortunate that you experienced any noise at our location. We do aim to please and certainly welcome you back to be witness to our wonderful changes! We will make sure to put you in the right spot!

Sincerely,

Cristine Edwards, DOS

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Reviewed January 9, 2014

Pretty nice place overall - clean, well maintained. Not too fancy, but everything at the place was good. Internet was above average for a hotel, and the breakfast was yummy. Front desk was friendly. Biggest issue was that there was noise from a TV 2 nights in a row, which was very annoying. Also, the corridor smelled like sewage, although the room itself was ok.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank terpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourHomewoodSuites, Public Relations Manager at Homewood Suites by Hilton Atlanta Alpharetta, responded to this reviewResponded January 13, 2014

Dear terpy,

We appreciate your feedback as we work very hard to ensure our guests are happy and comfortable. We are very excited to hear that you had everything you needed during your stay and we will certainly look into making sure all our guests are being respectful of those around them. We do look forward to your return visit and taking good care of you during your stay. Again, we thank you for assisting us in knowing exactly what our guests are looking for and we will make sure to reserve a quiet corner Suite just for you!

Sincerely,

Cristine Edwards
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Atlanta Alpharetta

Address: 10775 Davis Dr, Alpharetta, GA 30009-4748
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Alpharetta
#5 Family Hotel in Alpharetta
#12 Business Hotel in Alpharetta
Price Range: $101 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Atlanta Alpharetta 3*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to the Homewood Suites. We are excited to show off our new changes. We are proud to announce our property is under new ownership and management, in addition we are looking forward to a new face after a full renovation 2013!Located in Alpharetta, Homewood Suites by Hilton Atlanta-Alpharetta is in the suburbs and convenient to Verizon Wireless Amphitheater and North Point Mall.This hotel is within the vicinity of Archibald Smith Plantation Home and Primrose Cottage.RoomsMake yourself at home in one of the 112 guestrooms, featuring kitchenettes with refrigerators and microwaves. Rooms have private balconies. Wired and wireless Internet access is complimentary, while video-game consoles and premium TV channels are also offered to provide entertainment. Conveniences include separate sitting areas and coffee/tea makers, as well as multi-line phones with voice mail.Rec, Spa, Premium AmenitiesDon’t miss out on recreational opportunities including an outdoor pool and a 24-hour fitness facility. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby.DiningMeet other guests and eat at the complimentary dinner reception, held at evening on Mondays, Tuesdays, Wednesdays, and Thursdays. A complimentary hot/cold buffet breakfast is served daily.Business, Other AmenitiesFeatured amenities include a 24-hour business center, business services, and audiovisual equipment. Event facilities at this hotel consist of a conference center and small meeting rooms. Self parking is available onsite. ... more   less 
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Also Known As:
Homewood Suites By Hilton Atlanta Alpharetta Hotel Alpharetta
Homewood Suites Alpharetta
Hilton Alpharetta
Homewood Alpharetta
Alpharetta Hilton
Alpharetta Homewood Suites

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