The hotel is very good, like all the others Hyatt Place that I had been before, but I had a problem with overbooking in that hotel. I arrived earlier and asked for early check-in, they were full and told me they could get me a room by 1 Pm. I had 2 rooms reserved, when I got there they already had both rooms, but one still nedeed to be cleaned. I said that I just needed one room to take shower and later we would get the keys from the other room. I asked to put my father's luggage in that room. When I came back later they said that a guest didn't live, so they didn't have a room to my father. I know that's a lie, because the room just needed to be clean. They couldn't find other hotel to my father because the ones close by were all full, so he had to sleep in the sofa of my room.
In the morning I tried to complain with the manager, Jaime, who was the one who made my check-in on the previous day and he didn't want to listen. He kept interrupting me and didn't even apologize.
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- Also Known As:
- Hyatt Place Windward Parkway Hotel Alpharetta
- Hyatt Place Alpharetta
- Hyatt Alpharetta
- Hyatt Place Hotel Alpharetta
- Alpharetta Hyatt