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“Nice hotel, service is lacking”

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Wingate by Wyndham Albany
Ranked #7 of 25 Hotels in Albany
Reviewed November 25, 2012

The hotel was clean and breakfast was very good. The staff at the check-in desk was very helpful and went out of their way to provide us with an adequate room for a family of 4. The staff who cleans the rooms were not satisfactory. We requested sheets and blankets for the pull-out couch. It took over an hour for the staff to deliver the bedding. Also, we stayed 2 consecutive nights and had no fresh towels or a made up bed after the first night.

  • Stayed: November 2012, traveled with family
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Review collected in partnership with Wingate by Wyndham
Thank Frequenttravelers444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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530 - 536 of 591 reviews

Reviewed November 24, 2012

We came in town for Thanksgiving and on the 3rd room, we came home with ants. The first room toilet was broken..2nd room no working a/c and finally the 3rd room had ants. Needless to say we won't stay here again.

  • Stayed: November 2012, traveled with family
    • Value
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Review collected in partnership with Wingate by Wyndham
1  Thank Stephanie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

I would say this place was OK for the price we paid. We found it clean and orderly. The staff was friendly and the checkin and out was pretty fast. We even got a paper in the morning. Breakfast was pretty good as wel. Good coffee for sure. Overall if the rate stays as reasonable, we would stay here again.
I found the pillows a bit hard but my wife liked them that way. To each his (her) own.

  • Stayed: November 2012, traveled with family
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Thank knight65202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

Being required to stay overnight in Albany, the WIngate wasn't a bad choice at all. The hotel seemed clean and the staff was friendly. The room was spacious and everything worked pretty well, except a few channels on the TV. (We got in late and were a little disappointed that the hot-tub/fitness rooms were only open until 10pm, though.)

The breakfast was good and included hot items like eggs and bacon. Everything tasted fine.

Although it's about 3 miles out of the downtown, it's located near the expressway and a frontage road with restaurants and stores. Very convenient.

For the special rate of around $60 on the hotel website, we thought this was a really solid value.

  • Stayed: November 2012, traveled on business
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Thank Midwesterner007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

  • Stayed: October 2012, traveled with friends
    • Value
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Review collected in partnership with Wingate by Wyndham
Thank LASHONDA M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
tnix, General Manager at Wingate by Wyndham Albany, responded to this reviewResponded December 8, 2012

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Reviewed November 14, 2012

This hotel was awesome. The service was great and very nice. The staff was awesome. I enjoyed how comfortable the room was. The breakfast was good. I would stay here again

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wingate by Wyndham
Thank Shaunta J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnix, General Manager at Wingate by Wyndham Albany, responded to this reviewResponded December 8, 2012

Hello Shaunta, Great Great feedback that I will pass along to my staff. Thanks again and looking foward to hosting you again.

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Reviewed November 13, 2012

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank T B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wingate by Wyndham Albany

Address: 2735 Dawson Road, Albany, GA 31707
Phone Number:
Location: United States > Georgia > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #7 of 25 Hotels in Albany
Price Range: $101 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate by Wyndham Albany 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Enjoy modern accommodations and all-inclusive amenities when you make a reservation at our Wingate by Wyndham Albany hotel. Located off Highway 82 near the South Georgia Parkway, we place you within reach of great restaurants, shopping, and top attractions. Jump out of bed in the morning for a free continental breakfast and leaf through current events with a free copy of USA Today. Stay connected to friends and colleagues using our free WiFi. Get your heart beating in our fitness center, or relax in our outdoor pool and spa. Our oversized guest rooms are also equipped with well-furnished workspaces. Let your clubs out of the bag at Grand Island Golf Club, located just a few minutes from our hotel. Take care of your shopping needs a quarter mile away at one of the 110 retailers at the Albany Mall. If you are looking to get away from the hustle and bustle, you can hike, swim, and fish close by at the Parks at Chehaw. ... more   less 
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Also Known As:
Wingate By Wyndham Albany Hotel Albany
Wingate Hotel Albany

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