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“Clean, fresh, and great staff” 5 of 5 bubbles
Review of Hilton Garden Inn Albany

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Hilton Garden Inn Albany
Ranked #2 of 24 Hotels in Albany
Certificate of Excellence
Valdosta, Georgia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Clean, fresh, and great staff”
5 of 5 bubbles Reviewed February 27, 2013

Hotel is very nicely maintained. Clean and fresh lobby, rooms, dining area. Location across the street from Albany Civic Center, Veterans Park, Ray Charles exhibit, and Riverwalk area. Nearby Flint Riverquarium and convenient to Albany State University. Hotel is at the edge of downtown, so several miles away from mall area and restaurant choices. Fitness center equipment in good working order = 2 treadmills, 1 bike, 1 elliptical, a weight machine, and a nice set of free weight dumbells. The most remarkable thing about this hotel is the staff. Check-in desk staff are friendly and personable. The best asset, however, is their engineering/maintenance employee, Don. I came out to my car after staying in the hotel the night before to find my car battery dead. Don helped me clean my battery terminals and jumped my vehicle off, then directed me to the nearest auto parts store to get my car checked out. He went out of his way and beyond his job description to help me and did it with a very kind manner. I am very grateful for his willingness to help me. I will stay at this hotel for all future trips to Albany.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LrynB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review, April 3, 2013
We want to thank your for your comments. We always strive to make our guest happy and keep clean and fresh room. Also we make sure that anything we can assist the guest with we go beyond the call of duty of our job.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • German first
  • Japanese first
  • Any
English first
San Antonio, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 13, 2013

Always comfortable. Enjoyed my stay as always. Beds are comfortable. rooms are cozy and clean. Very important things. The breakfast was very good. Biscuits with sausage gravy ....mmmm good. The cook and breakfast ttendant were very accomodating and service oriented. Sheila and Marie are also helpful. Great staff. Don't lose them. They are always friendly and very helpful, Will stay again and again.

Room Tip: No kids programs. No big deal. My girls are 21 and 22, We didn't have time to use spa. but p...
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  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review, April 10, 2013
We are glad you had a comfortable stay with us. Also we thank you for the response.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ONEONTA, ALABAMA
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed February 12, 2013

We recently made a trip to Albany for our sons birthday. No hotels were available except.the Hilton. I got a senior discount. The young man at the desk was very courteous and polite. From that point it was terrible. The noise outside and in our hall way was unreal. The refrigerator in our room hummed all night. The a/c thermostate would click twice just before turning on and just before it cut off. There were other things but they are personal preferences. These listed things are just poor maintenance. Other room may be fine......but ours was not. I would not recommend this hotel not will I stay there. You would expect more from a Hilton and for the price.

  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ROBERT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglasville, Georgia, USA
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

The hotel lives up to the Hilton quality of excellance. Pleasant staff throughout the entire hotel. The rooms were spacious and very clean. The entire hotel had a new look. The hotel is within the business district which includes walking distance to the Albany Civic center and the Flint River Aquarium. Also directly across from the Flint river walk park. Great for the week day business person or weekend pleasure stay. Excellant restaurant and friendly service.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Connie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review, March 29, 2013
The staff and management team wants to thank you for the great comment about our hotel and staff. We look forward seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 10, 2013

This was a nice place to stay, hotel was secure, clean, staff was very helpful, and dinner in the hotel restaurant was REALLY good! Probably the best hotel restaurant food I’ve ever eaten. It’s also a good place for meetings and small events, someone had the meeting rooms booked each day. The Albany Civic Center is right across the street. The downside, this hotel is located downtown Albany which just has a handful of small businesses and even fewer eateries to choose from, and EVERYTHING closed early. Hence, if you don’t want to eat in the hotel restaurant, there is no place to walk to for dinner. There is an assortment of fast food restaurants a few miles down the street but nothing else. I would definitely stay here again but no longer than two nights due to the limited dinner options.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sophie_Baltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed December 22, 2012 via mobile

We were only here for a night. The Staff was friendly. The Room was a typical room. It did have new carpet which was nice. They were under renovation so there was some extra noise but the staff tried to accommodate.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank travelfan_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Georgia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 24, 2012

Probably the nicest place in Albany. Room was good, service was good, breakfast was very nice. Restaurant in the evening was not good (out of many things, sloppy service). Not a lot of convenient parking

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 3pugmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany

Property: Hilton Garden Inn Albany
Address: 101 South Front Street, Albany, GA 31701
Phone Number:
Location: United States > Georgia > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Albany
#2 Family Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Albany, GA hotel is located across the street from Ray Charles Park and less than 3 miles from Albany State University. James H Gray Sr Civic Center and many other downtown Albany, GA attractions are within walking distance of our hotel.Enjoy the Garden Grille and Bar with cooked-to-order breakfast and dinner. ... more   less 
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Also Known As:
Hilton Garden Inn Albany Hotel Albany
Hilton Albany

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