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“Poor Management and Staff”

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Hampton Inn & Suites Albany at Albany Mall
Ranked #1 of 24 Hotels in Albany
Certificate of Excellence
Atlanta
1 review
“Poor Management and Staff”
Reviewed November 6, 2013

This hotel is new and very pretty but the management is horrible as well as the staff. Management was on their cell phone standing at the front desk while I was trying to check in. Then she started yelling and speaking her language to another manager. Very unprofessional. I will never stay at this property again. I will use my Hilton points and stay downtown at the Hilton Garden Inn.

Room Tip: Ask for the top floor
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
    233
    45
    11
    8
    2
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94
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Florida, United States
1 review
Reviewed October 29, 2013

Brand new hotel! Decor for this level of hotel was stunning! Bright - clean and very up to date! We had an Executive Suite and it was well worth the few extra dollars! Definitely recommend and would definitely stay again!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton

Helpful?
Thank Christina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monument, Colorado
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 11, 2013

This is a new property (opened in August), excellent management, staff and accommodations. I was in town for a family funeral. I had stayed in the previous property and the level of service and friendliness and helpfulness has been transferred to the new facility. The staff did an exceptional job of making my stay comfortable.

  • Stayed October 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ozzlefinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cartersville, Georgia
2 reviews
Reviewed October 9, 2013

Everything new, clean, quiet and comfortable. Lobby and rooms- very colorful. Breakfast - biscuits with sausage and gravy one morning, omelettes and bacon, another morning along with many other items to select from.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank linda384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starkville, United States
1 review
Reviewed October 7, 2013

For a few dollars more, my stay here was lightyears better than when I stayed at a Holiday Inn Express. Everything was new looking, nice, and well kept. And not to mention FRESH. Clean sheets, clean towels; very, very enjoyable stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Tristan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United States
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 6, 2013

Hampton Inns have the best rooms and the most comfortable beds. The pool and spas are wonderful and the so is the breakfast. In addition, the Internet access is easy and fast, and the staff are always friendly and helpful.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ronald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, United States
Level Contributor
3 reviews
Reviewed September 26, 2013

The new Hampton Inn is much nicer, more modern. Everything is very nice, staff is very helpful and pleasant. We regularly stay in Albany when visiting family and I would definitely recommend this hotel. Only two not so great things are the pillows and the breakfast selection. The pillows are lumpy and flat. The breakfast is okay, but the selection is minimal. It works though when you don't feel like going out. The very friendly staff, clean rooms and convenient location make this a great hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Albany at Albany Mall

Property: Hampton Inn & Suites Albany at Albany Mall
Address: 2628 Dawson Rd, Albany, GA 31707-1609
Phone Number:
Location: United States > Georgia > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 24 Hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Albany at Albany Mall 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Hampton Inn & Suites Albany at Albany Mall offers comfortable accommodations, free hot breakfast, free WiFi, meeting space, outdoor pool, fitness center and business center. ... more   less 
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