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“Disgusting”

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Baymont Inn & Suites Albany at Albany Mall
Ranked #10 of 24 Hotels in Albany
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337 reviews from our community

Traveler rating
    107
    107
    69
    32
    22
See reviews for
132
46
29
104
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Marietta
1 review
Reviewed August 5, 2013

The room seemed to be clean and the other amenities were fine, but some of the gym equipment seemed to be broken. Most importantly, the A/C in the gym was not cooling or drying the air, despite being set to do so. No problem in January, but in July trying to get a workout without A/C can be deadly, especially for the occasional exerciser.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesonInn-Albany, Guest Services Manager at Baymont Inn & Suites Albany at Albany Mall, responded to this review, August 6, 2013
Thank you for taking the time to review our property. While we are glad that our room and amenities met your needs, we regret that our gym did not. We are taking your concerns into serious consideration and have been working diligently to rectify this. Thank you for bringing it to our attention and we hope to see you soon in the future.



Cathy Williams
Guest Services Manager
Baymont Inn Albany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
1 review
Reviewed August 1, 2013

I booked my trip to Albany, GA through Priceline. I was afraid of the hotel I would be given since I could not choose where I wanted to stay. When the results from Priceline stated Baymont, I knew the stay would be great. The staff greeted me with a smile and the rooms were in excellent shape.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Shannon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesonInn-Albany, Guest Services Manager at Baymont Inn & Suites Albany at Albany Mall, responded to this review, August 6, 2013
Thank you for your review! We are glad that our property both pleased you and met your lodging needs! We strive to serve our guests with a smile and excellent customer services. If you're in the area again come and see us! Hope to see you soon!

Cathy Williams
Guest Services Manager
Baymont Inn Albany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 26, 2013

I called to see if I can check in early, I spoke to Mgr-Tim. He was pleasant and nice and allowed me to check in early. The 1st room was not up to par (it felt damp). I spoke to the Mgr-Tim again, he apologized and he explained that the carpet had been cleaned and gave me another room. The room was airy & clean. My key stopped opening the door and I had to go to the office twice. Tim walked over to my room to see what the problem was. The only things I didn't really care for was breakfast and the beds are only double, too small for 2 people. I hope they will make more upgrades. All of the staff was friendly, courteous, and helpful. My stay at the Baymont was overall very good. I will not hesistate to stay there again. The cookies in the lobby are "DELICIOUS" .. and a nice touch.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mzpaulee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesonInn-Albany, Guest Services Manager at Baymont Inn & Suites Albany at Albany Mall, responded to this review, August 6, 2013
Thank you so much for your review! We appreciate the room details that you have brought to our attention and we have been working diligently to improve them. We are so glad you enjoyed our Otis Spunkmeyer cookies!


Cathy Williams
Guest Services Manager
Baymont Inn of Albany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
76 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 22, 2013

From what we read in a previous post, this used to be a Jameson Inn. It was recently renovated from what we read. Renovation must mean that they changed the TV to flat screen and added new linens. They may vacuum the room but the carpeting needs to be replaced (it was filthy) or at least steam cleaned about ten times. The mattress was too hard for us which made for a not very restful night. The rest of the room was worn and dated. I didn't need a loofah because the towels were like coarse sandpaper. The "breakfast" was about as inviting as a cardboard box of nothing. They had no fruit, no waffles, no yogurt, only a few bagels and muffins.
I asked the desk clerk at checkout if the property was going to be renovated. He said "I'm sorry. They say that they will be renovating the rooms and outside soon". When I asked about the selection of items for breakfast, all he could say over and over was "I'm sorry". This was a disappointing choice for us. We have stayed at Baymonts before but we do not plan to do so again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vegascouple90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesonInn-Albany, Guest Services Manager at Baymont Inn & Suites Albany at Albany Mall, responded to this review, August 6, 2013
Thank you for your review. The issues that you have brought to our attention (i.e carpet conditions) have since been addressed and we have new carpets coming in- in addition to new painting as well and we have recently received new towels. We are sorry that your stay was less than perfect. We extend an invitation to come back and see us as these changes are implemented.

Cathy Williams
Guest Services Manager
Baymont Inn Albany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Albany hotels

Greenwood
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 17, 2013

When I called to make my reservation, Jessica walked me through the entire process of telling me exactly how she was going to have my room set up for myself & 3 boys. When we arrived, everything was just as she had promised and she actually went to the room with me to ensure we had all we needed as far as beds, sheets, blankets, & towels. She was so friendly & helpful. The man who checked me out on Sunday July 14th, 2013 was excellent. He thanked me for my stay, told me they enjoyed having me there, and welcomed me back for another stay anytime.
I will not hesitate to stay there again if I ever return to Albany, Ga.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesonInn-Albany, Guest Services Manager at Baymont Inn & Suites Albany at Albany Mall, responded to this review, August 6, 2013
Thank you for your review! We really appreciate you taking the time to highlight our hometown hospitality as seen through our front desk associate, Jessica. We pride ourselves on our friendly and courteous staff. We hope to see you again very soon!

Cathy Williams
Guest Services Manager
Baymont Inn Albany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Albany at Albany Mall

Property: Baymont Inn & Suites Albany at Albany Mall
Address: 2720 Dawson Rd, Albany, GA 31707-1629 (Formerly Jameson Inn)
Phone Number:
Location: United States > Georgia > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Albany at Albany Mall 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Jameson Inn Albany
Albany Jameson Inn

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