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“Beautiful hotel that does not behave like a resort. Would never choose to stay here again. This is not a five-star marriott. Ser” 1 of 5 bubbles
Review of Turnberry Isle Miami, Autograph Collection

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Turnberry Isle Miami, Autograph Collection
Ranked #1 of 7 Hotels in Aventura
Certificate of Excellence
Providence, Rhode Island
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful hotel that does not behave like a resort. Would never choose to stay here again. This is not a five-star marriott. Ser”
1 of 5 bubbles Reviewed November 25, 2013

I travel for a living and have had the great pleasure of staying in many of the best resorts in the nation. This one has all of the ability to be great but unfortunately it is run like a two but bed and breakfast that just opened yesterday. The staff that are helpful are grossly outnumbered against a guest list that puts the hotel at capacity. Poolside, I ordered lunch and a drink with a friend, 2 hours later her food showed up it no drinks. There was one poor server in charge of an indoor/outdoor patio as well as the pool area with a sold out hotel! I tend to be forgiving but there was nothing resort about the service one receives here.

There are great conference facilities here but again the conference planners and staff fall short. I watched VIPs at my conference get turned away to other nearby hotels that were not this caliber- these were VIPS! In all honesty these VIPs probably got better service at the courtyard marriott than this place.

All of this is to say is that this could be a great place but it isn't. I would never choose to come back to stay for pleasure not would I ever bring a large conference here. My experience with the service was very much amateur hour. It is a shame but this hotel does not live up to the Marriott standard.

  • Stayed November 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Seasonedtravelor2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (372)
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English first
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 25, 2013

Fantastic! My wife and I stayed at this hotel for 5 nights with my baby daughter. The service is impeccable, our room (1 bedroom) was huge and astonishing with a great golf course view. Breakfast is very good, but expensive. And the location is perfect for shopping, as it is right in front of the Aventura Mall. They also have a beach structure for guests use, which have a pool, bathrooms and all the support you need.
Would recommend it for sure!

Room Tip: Get a room from the "3rd" building, for great gold course views.
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  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Guito_Schmidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethel, Connecticut
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 24, 2013 via mobile

Beautiful resort! Large complex spread out among different buildings with nicely manicured walkways.

Rooms are large and bathrooms match in size. Top notch restaurant on premises for dinner. The other restaurant for breakfast or lunch can be rather busy and crowded if you show up a bit later or without a reservation.

Beautiful lobby with a rather popular bar for the evenings with plenty of sofas and chairs to relax in. Overall a very nice hotel and part of the Marriott chain now.

Stayed November 2013, traveled on business
Helpful?
1 Thank onaplaneagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 23, 2013

Turnberry Resorts was excellent, it has everything you need all in one location. Is next to Aventura Mall which is one of the best Malls in Miami. The service is great the staff makes you feel welcome, and you can feel the good atmosphere of the hotel as soon as walk into the resort.

  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

Turnberry continues to overdeliver to my highest expectations. I just feel so comfortable there.
The staff is exceptionally friendly and helpful, the physical facilities are clean, well attended and very conveniently located. The large pool is a great way to spend an afternoon.
I keep coming back and continue to be delighted.
Bourbon Steak Rest on property is not to be missed.

Room Tip: Although the golf course rooms may seem to be preferred I actually like the front facing rooms bette...
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  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lockport, New York
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 21, 2013

I went to the Turnberry Isle for a business conference. It is a lovely hotel, staff was very courteous, and my room was quite spacious. The bathroom itself was massive. It seems like it could use some updating, but all in all it was pleasant. Upon arrival I did find myself wandering around looking for a place to eat, and sat down at the pool, but ultimately got up after no one acknowledged me. I finally went to the concierge to ask where I could have lunch. I was told where to go. It would have been nice if someone actually showed me. I did have a nice lunch, however the order was wrong for my colleauge. Service was somewhat slow so we didnt say anything as we had an event to get to. I did make sometime for the Spa, which definately needs to be updated, but had two fantastic services. Alex was an excellent masseuse and the aesthetician, who was French, was perfect. The services were reasonably priced as well. I was disappointed that this was not a beach front property, but that was not the hotel's issue. Apparently the golf course is amazing and if that's what you like to do this is your place.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Selena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 19, 2013

I spent eight nights at Turnberry Isle and I have no regrets. From the Moment I arrived I felt more than welcome. The Service was impeccable in all Areas. The staff is very friendly and in my experience each and every one really went the extra mile to make sure I was happy, no exceptions.
There is a shuttle bus going all day that takes you to and from the Aventura Mall for Shopping and to the beach Club located just North of Miami Beach. Walking to the mall from the Hotel takes no more than 5 minutes though.
The Restaurants on the Resort grounds was also excellent, Bourbon Steakhouse beeing my favorite one. The bartenders at the Bourbon Steakhouse bar were wonderful, thank you Alex and Michelle for your work and kindness.
The two golfcourses are without a doubt two of the best courses i've ever played. My favourite of the two is the Soffer course. The layout is beutiful and the 64 foot tall waterfall at the 18th Island green just takes your breath away.
I will defeinitely be coming back to the Turnberry soon. It was a true pleasure being a guest there.

Room Tip: I was in the Orchid wing with a Kingsize room with the balcony facing the golfcourse, wonderful view...
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  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dedred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this review, November 22, 2013
Thank you so much for your review, and for taking the time to let us know that you were happy with your stay. We look forward to welcoming you back in the near future, and I am sure that Alex and Michelle will be glad to hear your kind words.

Regards,
James Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Turnberry Isle Miami, Autograph Collection

Property: Turnberry Isle Miami, Autograph Collection
Address: 19999 W Country Club Dr, Aventura, FL 33180-2401
Location: United States > Florida > Aventura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Aventura
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Cañas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more   less 
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Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Turnberry Isle Miami, Autograph Collection Aventura, Florida

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