I travel for a living and have had the great pleasure of staying in many of the best resorts in the nation. This one has all of the ability to be great but unfortunately it is run like a two but bed and breakfast that just opened yesterday. The staff that are helpful are grossly outnumbered against a guest list that puts the hotel at capacity. Poolside, I ordered lunch and a drink with a friend, 2 hours later her food showed up it no drinks. There was one poor server in charge of an indoor/outdoor patio as well as the pool area with a sold out hotel! I tend to be forgiving but there was nothing resort about the service one receives here.
There are great conference facilities here but again the conference planners and staff fall short. I watched VIPs at my conference get turned away to other nearby hotels that were not this caliber- these were VIPS! In all honesty these VIPs probably got better service at the courtyard marriott than this place.
All of this is to say is that this could be a great place but it isn't. I would never choose to come back to stay for pleasure not would I ever bring a large conference here. My experience with the service was very much amateur hour. It is a shame but this hotel does not live up to the Marriott standard.
- Official Description (provided by the hotel):
- Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Cañas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more less
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- Also Known As:
- Turnberry Isle Miami Hotel Aventura
- Fairmont Turnberry Isle Hotel
- Fairmont Aventura
- Aventura Fairmont
- Turnberry Isle Miami, Autograph Collection Aventura, Florida