Get ready to be put on hold for every call to any service area of the hotel: front desk, concierge, etc. They are "professionally" cordial but disorganized and will not go out of their way or beyond their role to help you. Asked for a room change, was promised by one associate, rejected by the next associate the next day with comments that the hotel was full. The hotel was NOT full.
My favorite was the bartender who made a sour expression the first night when I asked to get a drink five minutes after last call, and the second night when I asked him if he could deliver a tray of drinks to the pool. I spent @ $1000 at the bar and tipped 20%. Sorry to put you out guys!
- Official Description (provided by the hotel):
- Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Cañas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more less
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- Also Known As:
- Turnberry Isle Miami Hotel Aventura
- Fairmont Turnberry Isle Hotel
- Fairmont Aventura
- Aventura Fairmont
- Turnberry Isle Miami, Autograph Collection Aventura, Florida