We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very unsafe!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Turnberry Isle Miami, Autograph Collection
Ranked #1 of 8 Hotels in Aventura
Certificate of Excellence
Reviewed August 26, 2013

I came here for a scientific meeting. The next day after my arrival, when I came back from the beach I found my safe was opened !!! all my valuables were gone.. Not only, half of my clothes, shoes, purse, underwares, my suitcase, even the toilet articles, perfumes, body lotions. I have been travelling for 30 years all around the worl and never seen such thing. Safe was opened and locked again after being emptied.. The opening of the safe was recorded, so it must be easy to find who did that. Must be an insider.. I haven't heard yet any news from security and police, neither from hotel Management: This is a very serios event and I expect the Hotel Management will do something very soon.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank sebnem a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded September 10, 2013

As the safety and security of our guests is of the utmost importance to us, we take these matters seriously. Our management team is in regular contact. Thank you.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,950)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,266 - 1,272 of 1,950 reviews

Reviewed August 24, 2013

I spent last week at Turnberry Isle and enjoyed the lazy river, pool, private beach and large bathroom. The food I ate there was amazing. The bartender in the lobby bar and the servers near the pool all provided excellent service. Being from New England, I was a bit surprised when I spotted a gecko crawling up the wall in my room. The housekeeping staff took 30 mins to come and remove it. The blow dryer "blew" up on me and started smoking. The staff replaced it for me.
The private beach was really nice but don't expect the bartenders to come to the beach to serve you. We had to go get our own drinks.
We utilized the conference rooms and two days in a row we had little bugs crawling all over the tables. The third day they put us in a different room, after we requested it. The food they served us, was amazing.
Right outside the gate is a 2.8 mile walk/running path.

Stayed: August 2013, traveled on business
3  Thank auggies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded August 26, 2013

Thank you for taking the time to provide us with feedback from your recent stay. We are happy to learn that your overall experience with our facilities, staff and food was excellent. Please know that we have already addressed your comments and concerns with our team and hope to welcome you back for a leisure stay in the future.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013

Stayed here for business in July. I have to say this is just not the kind of resort for me. While the rooms were beautiful and huge (especially the bathroom!) I will not be in a hurry to stay again.
The Good:
Check in staff were very friendly, even while receiving some abuse from another guest
Room was very large with comfortable bed and two sets of French doors
Bathroom was really nice, huge tub, separate shower, etc. Loved the dressing and makeup area outside the bathroom
In room coffee pot is always nice to have
The Bad:
Expensive valet parking, with no option to self park. ALWAYS had to wait, even when calling ahead and they weren't busy
Thin, cheap towels in the bathroom. Really? Everything else was so nice!
Ate at the Casitas Grill one night. Service was sloppy and didn't seem like they cared to have customers. We were one of two tables dining inside that night, they were not swamped. Food was pretty good but we felt so unwelcome we wouldn't have considered going back.
Not convenient for business travel at all. While I realize that most travelers to the resort are vacationing, in most resorts you can fit in as a business traveler. Didn't feel that here.
Bottom line, the nice rooms were not enough that I would consider staying again. Sadly, enjoyed the Courtyard by Marriott more and it was half the price.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank KP&TP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded August 26, 2013

Thank you for your valuable feedback. We are disappointed to learn of your recent experience and have privately messaged you in hopes we may connect.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

Almost every month my hubby and I stay at Turnberry Isle. We can def. say that comparing to other places, Turnberry Isle isn't not only better re the large rooms, but also prices and service in the hotel, including the valet parking and luggage service. A BIG Thanks for the very helpful and always friendly David Munoz, Jorge B. and Julio V.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank B P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded August 20, 2013

We value our repeat guests and appreciate you taking the time to let us know about your experience at our resort. We’ll be sure to share your comments with the service professionals you mentioned and look forward to welcoming you back in the near future.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

A great resort with golf course and nice looking pool.

Room was large, with patio overlooking the golf course. The bathroom was huge with both shower and separate tub.

Only real issue was on check out. Requested a car / taxi to get to FLL for a early morning flight and confirmed with front desk that was paying by credit card. To my surprise on arrival at FLL the taxi did not take credit cards. Other was I left my valet ticket at front desk for another guest to use my car. The front desk nor the valet could not find the ticket or receipt for the car. My friend had to go through all the keys in the valet station to find the car.

Hotel is nice but not really geared for business travel

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CNDTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

I am a frequent visitor to Turnberry Isle. I wanted to focus on the incredible service of the pool staff, Tyandra, Pablo, Emanuel, Patrick, Angie and their Outtanding manager Stephanie. Thank you and the rest of the staff at Turnberry for making this such a relaxing trip.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Joe f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded August 13, 2013

Dear Joe,

Mojitos, golf, tennis and impeccable service sound like a perfect vacation. We are glad you enjoyed all four at our resort and thank you for acknowledging our hard-working pool team. We look forward to welcoming you back soon.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

Don't do it!!! It is my advise to all.

Service is the worst when it comes to concierge and moving about.
NO CAB SERVICE really? Missed our dinner Reservation twice in one night
Ended up having to rent a car to escape the poor service.
Over priced like you cannot believe.
Two drinks, pool side . $30.00. Grat @20% on everything no matter the service.
It can be, and has been go Scr-w yourself service and 20% added for insult to injury.
Locked out of room after leaving for breakfast. Worst time to be locked if there is a good time.
Bed is shot, and pad is insult to injury.


Pass you could spend half the money on a better more well maintained resort.

BTW,
Florida in general is not what it use to be.
My last trip last year I noticed the difference.
Customer service no matter where you go, rental a car, hotel, dinner or the airport total slip.
Go some place that appreciates your patronage.

Room Tip: DON'T best tip I can provide.
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kjenkins123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded August 13, 2013

We are disappointed to learn of your recent experience at Turnberry Isle Miami and have sent you a private message so we can better understand and learn from your concerns.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Aventura
1.4 mi away
Marenas Beach Resort
Marenas Beach Resort
#2 of 10 in Sunny Isles Beach
1,658 reviews
0.1 mi away
Residence Inn by Marriott Miami Aventura Mall
0.7 mi away
AC Hotel by Marriott Miami Aventura
Show Prices
Show Prices
Show Prices
1.1 mi away
Hampton Inn Hallandale Beach/Aventura
1.9 mi away
Sole on the Ocean
Sole on the Ocean
#4 of 10 in Sunny Isles Beach
1,954 reviews
0.7 mi away
Courtyard by Marriott Miami Aventura Mall
Show Prices
Show Prices
Show Prices

Been to Turnberry Isle Miami, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Turnberry Isle Miami, Autograph Collection

Address: 19999 W Country Club Dr, Aventura, FL 33180-2401
Phone Number:
Location: United States > Florida > Aventura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Aventura
Price Range: $242 - $863 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
Number of rooms: 398
Official Description (provided by the hotel):
Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Canas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, bedfinder AG, Expedia, Hotels.com, Orbitz, Marriott, Priceline, HotelsforEveryone, Travelocity, Hotwire, Cancelon, TripOnline SA, getaroom.com, HotelQuickly and HotelsClick so you can book your Turnberry Isle Miami, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Turnberry Isle Miami, Autograph Collection Aventura, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing