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“Good But Not Great”

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Turnberry Isle Miami, Autograph Collection
Ranked #1 of 8 Hotels in Aventura
Certificate of Excellence
Reviewed May 12, 2013

Let me preface this review by writing that this was only a brief one night stay. Check-in was quick and pleasant by the front desk person. We were given a small map showing us how to navigate to the building where our room was located........this is a sprawling property and our room was located in the Magnolia Building - first floor. The room was pleasant - very large with high ceilings - too high - the scale was just plain weird. The enormous room had a tiny closet that was split halfway down with shelving above and a short space below with clothes rod for hanging items........very odd. The galley style bathroom.....but large bathroom had a small vanity with little area to place personal belongings, a tub and separate shower. The shower had no shelf or ledge to place any personal items nor the soap..........you had to leave the soap on the shower floor. This is not a new hotel so I am not sure why this has not been corrected......such an easy fix. The bar at Bourbon Steak was very nice.........great cocktails and dinner was exceptional. Breakfast buffet at Cascadia was excellent as was all staff we encountered. I would definitely go back and stay after a full day at Aventura Mall.........it is right across the street.

  • Stayed: May 2013, traveled as a couple
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Thank kecoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,273 - 1,279 of 1,881 reviews

Reviewed May 12, 2013

Stayed here for 3 relaxing nights. All we did was shop since couldn't do any outdoor things. The Aventura Mall is literally across the street w/ lots of shopping, dining & movie theatre. The check-in was smooth since we arrived late in the evening but check-out was lengthy. In fact, the guy in line behind me stated he frequents this property and reception needs much improvement. In fact, I asked for my hotel bill the night before and that too took forever. The staff at this property really exuded a feeling like they didn't want to be there, friendly but not happy. Valet at a whopping $30+ USD/night was also a pain especially since they did not offer self parking. You had to check in at the valet window and then present the card to the valet guy every time you wanted to pick up your car. Room service was fairly quick but beware of the exorbitant prices. Continental breakfast for one ended up costing me $42! The property is plantation style so don't expect modern. However, it doesn't look run down. The hallways are super spacious and the rooms as well. The lounge bar turns into a breakfast bar in the morning. They have draft beer poolside. The upscale restaurant onsite Bourbon Steak is awesome but expect to pay top dollar.

All-in-all I would return.

Room Tip: They definitely recognize Gold Elite members.
  • Stayed: April 2013, traveled as a couple
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1  Thank lv2trvlevrywer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2013

I live in Naples and was looking for a great hotel with golf, spa, poo, shopping. This hotel is a hidden gem. Part of Marriot but is in autograph collection. Staff friendly, food exceptional. Gc courses top notch. Wonderful and huge aventura mall 5 min away. ,but there is a hotel shuttle every 10-15 min. Beach club too, but didn't make it there. Will stay here again

  • Stayed: May 2013
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1  Thank BevieBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013

Stayed here two nights with my family, we really enjoyed the pool area and chilled their all day. Food by the pool was pretty good as well. Our room was huge, was great to have some room to spread out. Parts of the room showed the age of the resort, but overall it was nice and updated. One word of caution - wear bug spray! If you spend a day by the pool, mosquitoes are all over the place.

  • Stayed: April 2013, traveled with family
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1  Thank Lucas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded May 15, 2013

Dear Luke,

We are glad to hear you enjoyed your family vacation and had the opportunity to lounge by our pool. We hope you’ll return for another getaway soon.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

Because it was AWESOME.

I stayed at Turnberry for over a long week of GOLF and FUN. Turnberry had so much to offer. First off, the GOLF…. The 2 courses have got to be some of the best GOLF that Miami has to offer. Stoffer course was challenging for any level of golfer. Miller course was just a lot of fun. My favorite hole was the 18th hole on Stoffer. I could have played the hole over and over. Both pools are great and relaxing. The water slide is a fun thing to do and the lazy river too. The room I had that over looked the golf courses was just so perfect in so many ways.
What really makes this place AWESOME is the staff. I walked all over the property and was greeted with a smile and a Hello by staff. Some of the staff even greeted me by name Mr. Ehrlich, which I had to correct them (Jerry) PLEASE……LOL.
Here is a list of some of the staff to look out for, They are what can make this place even enjoyable for you during your stay.

Valet- David and Julio- They made me feel welcome every day
Manager- Danilo- He knows how to get things done. 
Golf- Augie – He is the man when it comes to Golf.. THANKS
Front Desk – Archie- Thanks
Pool Bar Tender- Joe – makes the best drinks with a smile
Pool Side personnel – Fort ??? and Rachel
Bellman- All of them
Housekeeping- for my room in 4615. Thanks for taking care of me.

Thanks to the rest of the staff for making my stay an AWESOME time. It just doesn’t get any better.

If you ever have a bad stay at Turnberry it is because of you. I had a problem and they fixed it. I would and will be back many more times, if they will have me.

Jerry Ehrlich from the Great City of Philadelphia

Room Tip: GOLF COURSE VIEW, higher the better
  • Stayed: May 2013, traveled solo
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3  Thank Jerry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

We had a quick 2 day stay on the property after spending 5 days in Marco Island. The pool area, golf course, steak house , and lobby bar area were really nice.
Our hotel suite had up to date decor, a separate sitting area, a luxurious bathroom with double sinks, rain shower,and closed off toilet area. The bed was very comfortable.
The resort was immaculate with friendly staff and exceptional service.

Room Tip: We are Marriott platinum members and were upgraded to a lovely suite.
  • Stayed: April 2013, traveled with family
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Thank collmill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

if your looking for a classic resort with a spanish mission feel you will love turnberry isle. The lobby is well appointed and crisp. The rooms are spaceous with great views. The burbon street steak house was excellent, great bar. The golf courses were in magnificent shape. The Miller course was open with fun green locations. the Soffer course was tight with water everywhere, 18 is a par 5 with an island green to finish off your golf experience.I swear everytime i looked at that green it got smaller, steel your nerves and take the shot. The staff couldn't do enough for you. A superb resort!

Room Tip: " Golf course views are beautiful.
  • Stayed: May 2013, traveled as a couple
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Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this reviewResponded May 15, 2013

Dear Joseph,

Thank you for taking the time to provide us with feedback from your recent stay. We are delighted to learn of your wonderful experience and look forward to welcoming you back in the near future.

Regards,
James Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Turnberry Isle Miami, Autograph Collection

Address: 19999 W Country Club Dr, Aventura, FL 33180-2401
Phone Number:
Location: United States > Florida > Aventura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Aventura
Price Range: $187 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
Number of rooms: 398
Official Description (provided by the hotel):
Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Cañas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more   less 
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Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Turnberry Isle Miami, Autograph Collection Aventura, Florida

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