We have stayed at this hotel over half a dozen times in recent years. It deteriorated considerably, so much so that after our last stay in January we were doubtful about returning. We need not have been. A new broom has swept clean and made significant improvements in all areas, taking on board the criticisms we, others on this site and fellow guests at the hotel, made.
Huge strides have been made in the standard, efficiency and timeliness of housekeeping, which had previously been quite appalling.
There is efficient and very friendly daily poolside food and beverage service at the Laguna pool, where towels are now laid out on the loungers each morning.
Every member of staff greeted us, often by name, each time we met anywhere on the property.
The Service in the Cascata Grille, has improved noticeably, although the choice of dishes at breakfast, limited and uninspiring, has not changed since our first visit.
Live evening musical entertainment has been introduced in the lounge.
Upon arrival we discovered our reservation had been cancelled. Although we were never provided with an explanation, the situation was handled very well by the staff, especially Clark. We were moved to our room of choice two days later and a selection of drinks and fruit appeared in our room the following day. Our request for a 4pm check out was also granted by Clark on our final day.
All in all it was highly encouraging to see such an improvement in so short a time. We return in October.
- Official Description (provided by the hotel):
- Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Cañas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more less
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- Also Known As:
- Turnberry Isle Miami Hotel Aventura
- Fairmont Turnberry Isle Hotel
- Fairmont Aventura
- Aventura Fairmont
- Turnberry Isle Miami, Autograph Collection Aventura, Florida