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“Excellent Stay” 5 of 5 bubbles
Review of BEST WESTERN Mayport Inn & Suites

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BEST WESTERN Mayport Inn & Suites
Ranked #2 of 3 Hotels in Atlantic Beach
A TripAdvisor Member
“Excellent Stay”
5 of 5 bubbles Reviewed July 27, 2013

The service and care of the staff was noteworthy. We just stopped staying a at hotels of a Nation Chain we were with for over 15 years because of lack of customer care. This was our first stay at Best Western. This staff is as good as it gets. The treatment we received at this hotel was equal to a first class New York Hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at BEST WESTERN Mayport Inn & Suites, responded to this review, July 29, 2013
Thank you very much for your candid review, our staff will be happy to read it.
Marian Dumitrescu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
    85
    68
    28
    25
    18
See reviews for
71
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45
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Newport News, United States
Level Contributor
3 reviews
2 of 5 bubbles Reviewed July 22, 2013

Outside of hotel looks renovated but rooms are less than acceptable. Room was very musty and there was considerable amount of water damage above the shower (probably from the shower above). Very disappointed

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Devin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at BEST WESTERN Mayport Inn & Suites, responded to this review, July 23, 2013
Dear Devin,
Thank you very much for your sincere review and please accept my sincere apology. There is new ownership here that came on board three weeks ago. While we are trying to take care of our daily business we are assesing the needs for repairs and renovations that are due and necessary. Please give us another try soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville Beach, FL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 20, 2013

The hotel was extremely clean and the beds were very comfortable. The amenties far exceeded what was expected and the employees were extremely accommodating and pleasant. The complimentary breakfast was also good. I would definitely go back there and would highly recommend the hotel to anyone coming to the Jacksonville, FL area.

Room Tip: I would recommend the first floor since it is close to everything offered at the hotel.
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rosalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at BEST WESTERN Mayport Inn & Suites, responded to this review, July 22, 2013
Dear Rosalie G,

Thank you very much for taking time to write about our property. Your review is very important to us and I will share your views with our entire staff.
Please stop by to see us again.
Marian Dumitrescu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 19, 2013

Don't stay there, it is on Mayport road, notorious for drug activities, tranvestites, hookers and loitering homeless people, you may share your breakfast or swimming pool with them too surprisingly! There are much nicer hotels at the beach that I would reccommend.Go ahead and verify that at atlantic beach police crime maps statistics or JSO crime maps statistics.The new owners, managers say they want to improve that but they really won't because they don't want to lose money from their current clientele.

Stayed July 2013, traveled with family
Helpful?
1 Thank angela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at BEST WESTERN Mayport Inn & Suites, responded to this review, July 22, 2013
Thank you for taking time to express your concerns. Indeed, there is new ownership working hard to improve the image of the hotel, outside and inside as well.
Marian Dumitrescu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 16, 2013

Great place very close to the Naval Base and Hana Park in Atlantic Beach. This location was great for the beach, going to downtown Jacksonville for events and visting St. Augustine, 50 minutes away. The hotel breakfast was a perk and the location was nice and quiet. The staff was excellent in meeting needs and keeping the hotel clean. I would definitely recommend this hotel to a friend.

Room Tip: We took the only smoking room left for a fantastic deal. It did not smell to us; but we both smoke.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at BEST WESTERN Mayport Inn & Suites, responded to this review, July 22, 2013
Dear Lisa G,
Thank you very much for your comments , I will make sure to share them with our staff.
Marian Dumitrescu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newnan, GA
Level Contributor
160 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed July 7, 2013

There was a fan in the hallway when I checked in. No comment from the front desk about it, the smell has gotten worse as the day went by. Why would you put a guest who is staying for 3 nights near it. I was told on my second day it is under new management by Arabs. Is this supposed to mean something. Do yourself a favor and stay any where else. Service is terrible and it the rooms are hardly clean and the lighting in the bathrooms is dim. The other reveiws must have been fake.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank NeverEnoughGolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selby, United Kingdom
Level Contributor
77 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed June 23, 2013

This hotel is nowhere near the beach and is in a run down area of Mayport close to the naval station.We checked in after a fairly long drive from Orlando and were given a room on the ground floor (1st floor) when we entered the room we were greeted with a strong musty smell that would not go away we were due to stay three nights so I was going to ask for a nicer non smelling room the next day but we went to the breakfast room the next morning and found the room tiny it had 4 tables and seats for 12 guests,The breakfast was fair enough with a good selection and bacon (if you don't mind more fat than meat on your bacon)and scrambled eggs but the room was just to tiny and the hotel is too far from any beach

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lesdeeYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, AGM at BEST WESTERN Mayport Inn & Suites, responded to this review, June 25, 2013
Thank you for your candid feedback and I sincerely apologize for not living up to your expectations. While we are located in Atlantic Beach, one mile from the Atlantic Ocean and just minutes from areas with public beach access. Unfortunately, we have no control when third party travel agents misrepresent our property as one located on the beach, however, most guests select our property to be close to the area beaches without having to incur the significantly higher rates of the oceanfront properties. As for the odor in the room I wish I was made aware of this during your stay as this is unacceptable and I apologize for the inconvenience. I hope you will give us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mayport Inn & Suites

Property: BEST WESTERN Mayport Inn & Suites
Address: 2389 Mayport Road, Atlantic Beach, FL 32233
Phone Number:
Location: United States > Florida > Atlantic Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Atlantic Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Mayport Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
We are located in Atlantic Beach, Florida, one mile from the Atlantic Ocean. Naval Station Mayport is located one mile north. Our location is close to all Jacksonville Beaches and the Kathryn Abbey Hanna Park. Area attractions also include Jacksonville Beach Pier, Huguenot Park, Big Talbot Island, Dutton Island Preserve and Adventure Landing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Priceline, Travelocity, HotelsforEveryone, Expedia and Best Western so you can book your BEST WESTERN Mayport Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Mayport Inn And Hotel Atlantic Beach
Best Western Atlantic Beach
Atlantic Beach Best Western
Best Western Jacksonville

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