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Savings alert! 22% below average rates

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Reviews (293)
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Reviewed December 12, 2012

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Thomas H, Guest Relations Manager at Best Western Mayport Inn & Suites, responded to this reviewResponded December 18, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 10, 2012

Front desk help at check in was very good, very helpful and friendly.
Work out facility very adequate and everything working which is a plus. Location just ok, but wasn't your fault. Morning desk help was non existent which is a little uneasy.


  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MARK R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, Guest Relations Manager at Best Western Mayport Inn & Suites, responded to this reviewResponded December 18, 2012

We are pleased that you enjoyed your stay and your interaction with our Front Desk staff at check-in. It is our goal to provide the highest level of customer service and to deliver an exceptional and memorable experience. We rely on our guests to let us know when we have fallen short and thank you for your honest review of your recent stay. Reviews such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. Please accept my sincere apologies for the inconveniences you encountered with the Front Desk. The issue has been addressed with our Front Desk stay and steps taken to prevent situations like this in the future.

Very Respectully,

Thomas Huss

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Reviewed November 17, 2012

I spent three nights at this hotel with my daughter. The room was more than adequate. The bathroom was so quiet you couldn't tell someone was in the shower! Hotel staff was very efficient, pleasant and helpful. Check-in / check-out were quick and simple. Breakfast was awesome! Would stay here again

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank colts_fans_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

We booked this hotel because it is close to the Naval Base for our sons homecoming after a 7 month deployment. The front desk staff was VERY friendly and helpful. The room smelled like smoke (it was a non-smoking room) the front desk staff came up and sprayed but his bottle was almost empty so he filled it with a little water and sprayed, needless to say it did not help. The bathroom floors had hairs and the grout was moldy black and green. I do not recommend this hotel due to the uncleanest.

  • Stayed: November 2012, traveled with family
    • Value
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2  Thank CTAMPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

Hotel staff were very accomodating, we had a problem with our room smelling damp/musty/moldy and staff had me go from room to room until I found one suitable and the next day staff did something to the ventilation in our room to help with the smell. Would stay at this hotel again.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tschilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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