I am sitting at One Ocean Resort right now and I have never been so impressed. I have actually never gone out of my way to write a review for anything and I couldn't leave here without doing so.
My husband is here for a work conference and I have tagged along to enjoy a mini beach vacation. From moment one we have been met with outstanding customer service. The car-side check in was an amazing treat after having a five hour drive that ended late at night. The staff was kind and attentive and they gave us our key immediately and offered to bring our things to our room.
I was immediately impressed by the staff and then floored by the decor. So much attention to detail! It was beautiful and walking through the lobby and making our way to our room made me immediately happy and excited to see the rest of the property.
My husband called for a wake-up call and the desk offered to bring coffee up shortly after. My husband answered the phone for the wake-up call and was pleasantly surprised at the calm and pleasant voice of the person on the other end. Ten minutes later we were greeted by a very friendly person delivering a carafe of hot coffee. I was extra-happy when I woke up a couple of hours later and the coffee was still hot for me.
My husband spent the day in a conference and I spent the day exploring the town, the hotel and the beach. I had a delightful doze by the pool next to the ocean. The pool furniture is FABULOUS. Incredibly comfortable and luxurious. The beach access is right near by and it is beautiful. Around 530 we had a knock at the door and were surprised to be met with our docent who explained his role and the services he offered. My husband and I were in the middle of discussing his rumpled suit so I was holding it. The docent noticed this and offered to have it steamed. He also offered to have my husband's shoes shined. My husband had a mishap at the event we were at immediately before our trip to Jacksonville and his shoe needed repair. The docent took it, drove it off site to have it repaired at no charge (above the cost of the repair of course). At the end of the day I joined my husband for a cocktail hour and dinner provided by the hotel. The staff all went out of their way to check on our group and smile at everyone. Dinner was a special treat. Everything was delectable and the dishes were all served with beautiful presentation. The staff was so well trained, coordinated and plentiful that all of the dishes were served almost instantly, our glasses were never empty and there wasn't an empty plate to look at for more than a moment.
This morning, we were greeted with another friendly voice and a lovely coffee delivery. I was also contacted by the person on duty to update me about my husband's shoes. We did not want to charge the repair to the room as it was paid for by the organization, and they were very accommodating (we ALWAYS have trouble with other hotels charging things to our room and then not letting us pay with cash or check and insisting that the charges need to be on the credit card that paid for the room. We usually end up not taking advantage of hotel amenities because of this). They also made a note in our portfolio to ask us how we wanted things charged in the event of any incidentals. This seems reasonable, but this flexibility and common sense has not been our experience elsewhere and it was seamless and wonderful here.
The entire conference has been abuzz with how attentive and wonderful the staff has been. Most of the people we talked to are frequent flyers at these kinds of places and have stayed at the star/diamond equivalent of resorts and hotels all over the world. No one can get over the level of customer service.
We have one more night here and I do hope to take advantage of the ocean front spa. I will certainly be sad to return to real life. I have not enjoyed a stay more than I have enjoyed my time at Ocean One.
- Official Description (provided by the hotel):
- Escape to Oceanfront splendor with luxury accommodations and intuitive service at our Florida vacation resort. The artful getaway is situated on the sweeping white sands and rolling waves of the Atlantic Ocean in Atlantic Beach, minutes from Jacksonville. Enjoy award-winning cuisine with ocean views at our Azurea Restaurant. Toast to an unforgettable evening with an ocean inspired cocktails, delicious martini or mixed drinks at our Azurea Lounge. Rejuvenate your body and spirit at The Spa at One Ocean. The luxury oceanfront resort luring guests in with its cobblestone streets featuring an eclectic mix of shops, restaurants, art galleries, ice-cream parlors and nightlife options. ... more less
- Reservation Options:
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- Also Known As:
- 1 Ocean Resort
- One Ocean Hotel Atlantic Beach
- One Ocean Atlantic Beach