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Water Street Hotel & Marina
Ranked #3 of 5 Hotels in Apalachicola
Certificate of Excellence
Birmingham, Alabama
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“We loved it”
Reviewed July 30, 2013

There aren't too many places to stay in Apalachicola. This year we decided to "upgrade" and stay here. We had a 2 bedroom (king and bunks). King was covered in pillows and very comfy. It was just gorgeous. APT size washer and dryer! Great news for beach-goers so bring a little detergent. There was a commercial grade coffee maker, filters and all of the utensils, etc. in the kitchen. The A/C was top-notch! There is a very pretty pool that is bordered by the back wooded area. The front of the hotel faces the river. There are sailboats and very large, nice boats docked. A couple of kids fished from the dock. We saw 2 alligators swimming right next to the docks. The marsh is beautiful and every room has a screened in balcony. Try to get the top floor if possible for the best view. If you are on the first floor, you'll probably just see the boats docked. Negatives: "Armenian? Ants". We were warned about them and told to keep everything edible in the fridge which we did. I saw some in the bathroom. These are kind or like "sugar ants" as they call them down south. Yes it was a first to see them in a hotel, but it is in a very wooded, moist area. Anyway, it wasn't a big deal, but I wouldn't even leave anything on the balcony (cooler, cups, etc.). We did have one blanket on one bunk with a big yellow stain at the bottom. To me it looked like a chemical stain, but they should check those blankets and remove them. I didn't say anything to mgmt. so I can't really say much more! The bunks need extra blankets.They gave us complimentary muffins on the first day (4), then 2 on the second and one on the third. It was like they were weaning us! The last "negative" were the towels. They participate in the water/energy conservation program where you put towels on the floor only if you want replacements. On the second day, I put 2 wash cloths and the bath mat in a pile. I got a bath mat and a hand towel (I already had 3) in return. I really needed the washcloths. Details do need to be watched. If you are there in warm weather, bring your bug spray for the mosquitoes- esp. for the pool and for walking to the restaurants/downtown. They'll jump on you quick! It was just such a nice place. I would love to go back.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelin64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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371 reviews from our community

Traveler rating
    263
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    23
    13
    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Navarre, Florida
Level Contributor
81 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 17, 2013 via mobile

Nice place and location for restaurants. Just messed up the small things. No toilet paper in one bathroom and a very small amount in the other. We had to ask for sheets and ant spray. Yes, ant spray. Lots of ants! Bathroom floor and the outside deck were bad. We put our cooler on the table on the deck and in under an hour it was covered. Evelyn was very friendly and helped as much as possible. We will try one more time. A 20$ discount was offered and accepted.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CorpsmanUSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
small town in missouri
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 15, 2013

My husband and I traveled the coast end of Dec. and beginning of Jan. Stopped in Apalachicola
stayed here and loved the town and hotel. Every morning we watched the dolphins from our screened in porch. Very satisfied!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vamcana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 15, 2013

Trip Advisor has always provided the best guide to me as far as places to go and places to stay - I traveled solo to South Africa and info provided was spot on. I am compelled to talk about what occurred on my recent stay at the Water Street Hotel and Marina because of how my experience was handled by the general manager. My friends (who have worked in tourism for years) and I decided to take a week-end getaway "off the beaten path" We were warmly greeted by Nedra - very pleasant. She called after we had checked in to find out if we were OK. We said we were, but that was before we discovered the bed linen with body fluids and dirty stained coffee cups. Absolutely disgusting! I reported this to the general manager and asked her to "have someone from house keeping take care of it" She did come up to the room and quickly removed the evidence we had already photographed. Her way of apology was making an excuse for why the staff may not have noticed the stains and dirty linen. Quite shocking really. She clearly did not pass this information on to her team as upon check out I had to restate my dissatisfaction with what had occurred. Evelyn the lady who checked us out was clearly embarrassed when we showed her the pictures we had taken and offered us a discount on our stay. We have travelled the world, we have stayed in some of the best hotels and some that were just OK and so we are aware that there will be good experiences and unfortunate ones such as this, however the way issues are handled speaks volumes about the staff and the general culture of the place. The idea of the place is great, very peaceful by the water, however due to our experience I'm not comfortable recommending it to anyone.

  • Stayed July 2013, traveled with friends
    • Cleanliness
Helpful?
4 Thank PortAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSHM, Guest Relations Manager at Water Street Hotel & Marina, responded to this review, July 20, 2013
The Staff at the Water Street Hotel regrets when a Guest is not completely satisfied during their stay. Whenever a Guest reports a problem, we do our best to correct the situation as soon as possible. In this case, our General Manager acted promptly. She determined that housekeeping overlooked what appeared to be a beverage stain, such as coffee or cola, on the folded duvet coverlet. The duvet was immediately removed and replaced. The General Manager also had the coffee stained coffee cups replaced immediately. We regret any inconvenience that this caused our Guest. As our prior Trip Advisor reviews indicate, all of our Staff at the Water Street Hotel & Marina strives to provide excellent service to all of our Guests. We are sorry that this Guest was dissatisfied with their visit and would hope that it would not hinder their next visit to Apalachicola or the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bainbridge, Georgia, United States
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2013

Recently spent 2 quiet nights in old Florida and we were well rewarded. Waterfront on a busy creek connecting to the Apalachicola River and Bay. Great views on each floor. Worth the effort. Parking is convenient and the elevator is always close. We travel with a pet and she was welcomed as a regular guest.

Room Tip: All the rooms face the water.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benjie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins, Mississippi
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 9, 2013 via mobile

We recently spent three nights at Water Street Hotel and loved it. The room is more like a condo as it had two bedrooms, two baths, and a full kitchen. Also has a balcony overlooking the river. Just very comfortable and roomy. Everyone was very nice and helpful to us. Only problem we had was ants in the master bedroom on the second night but did not take away from our great stay. Would stay again no doubt

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimC68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, Tennessee
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2013

The rooms are amazing & the views breathtaking! Couldn't have found better customer service! Nedra was wonderful! She knew everything about the town & waited with my father until AAA services came to assisted him with his van! Her hospitality was priceless! Can't imagine staying anywhere else in Apalachicola!

Room Tip: Any room in this hotel is amazing!all have a bay view!
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brogdontr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Water Street Hotel & Marina

Property: Water Street Hotel & Marina
Address: 329 Water St, Apalachicola, FL 32320-1427
Location: United States > Florida > Florida Panhandle > Apalachicola
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Apalachicola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Water Street Hotel & Marina 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Thirty NEW upscale condominiums with all the services of a hotel! The minute you step onto the grounds, you'll lose track of everything but the beautiful natural wetlands and the lazy Apalachicola River. If you enjoy solitude, you'll enjoy this. One and two bedroom, two bath condos feature a living-dining area with fully equipped kitchen, stainless steel appliances, washer-dryer, flat screen cable TVs, high speed internet, private screened veranda overlooking the river, outdoor pool and daily maid service. ... more   less 
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Also Known As:
Water Street Hotel And Marina
Water Street Hotel Marina
Water Street Apalachicola

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