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“Nice place but lacks attention to detail.”

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Water Street Hotel & Marina
Ranked #3 of 5 Hotels in Apalachicola
Reviewed July 17, 2013 via mobile

Nice place and location for restaurants. Just messed up the small things. No toilet paper in one bathroom and a very small amount in the other. We had to ask for sheets and ant spray. Yes, ant spray. Lots of ants! Bathroom floor and the outside deck were bad. We put our cooler on the table on the deck and in under an hour it was covered. Evelyn was very friendly and helped as much as possible. We will try one more time. A 20$ discount was offered and accepted.

  • Stayed: July 2013
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1  Thank CorpsmanUSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 - 271 of 409 reviews

Reviewed July 15, 2013

My husband and I traveled the coast end of Dec. and beginning of Jan. Stopped in Apalachicola
stayed here and loved the town and hotel. Every morning we watched the dolphins from our screened in porch. Very satisfied!

  • Stayed: December 2012, traveled as a couple
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Thank vamcana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

Trip Advisor has always provided the best guide to me as far as places to go and places to stay - I traveled solo to South Africa and info provided was spot on. I am compelled to talk about what occurred on my recent stay at the Water Street Hotel and Marina because of how my experience was handled by the general manager. My friends (who have worked in tourism for years) and I decided to take a week-end getaway "off the beaten path" We were warmly greeted by Nedra - very pleasant. She called after we had checked in to find out if we were OK. We said we were, but that was before we discovered the bed linen with body fluids and dirty stained coffee cups. Absolutely disgusting! I reported this to the general manager and asked her to "have someone from house keeping take care of it" She did come up to the room and quickly removed the evidence we had already photographed. Her way of apology was making an excuse for why the staff may not have noticed the stains and dirty linen. Quite shocking really. She clearly did not pass this information on to her team as upon check out I had to restate my dissatisfaction with what had occurred. Evelyn the lady who checked us out was clearly embarrassed when we showed her the pictures we had taken and offered us a discount on our stay. We have travelled the world, we have stayed in some of the best hotels and some that were just OK and so we are aware that there will be good experiences and unfortunate ones such as this, however the way issues are handled speaks volumes about the staff and the general culture of the place. The idea of the place is great, very peaceful by the water, however due to our experience I'm not comfortable recommending it to anyone.

  • Stayed: July 2013, traveled with friends
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4  Thank PortAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSHM, Guest Relations Manager at Water Street Hotel & Marina, responded to this reviewResponded July 20, 2013

The Staff at the Water Street Hotel regrets when a Guest is not completely satisfied during their stay. Whenever a Guest reports a problem, we do our best to correct the situation as soon as possible. In this case, our General Manager acted promptly. She determined that housekeeping overlooked what appeared to be a beverage stain, such as coffee or cola, on the folded duvet coverlet. The duvet was immediately removed and replaced. The General Manager also had the coffee stained coffee cups replaced immediately. We regret any inconvenience that this caused our Guest. As our prior Trip Advisor reviews indicate, all of our Staff at the Water Street Hotel & Marina strives to provide excellent service to all of our Guests. We are sorry that this Guest was dissatisfied with their visit and would hope that it would not hinder their next visit to Apalachicola or the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

Recently spent 2 quiet nights in old Florida and we were well rewarded. Waterfront on a busy creek connecting to the Apalachicola River and Bay. Great views on each floor. Worth the effort. Parking is convenient and the elevator is always close. We travel with a pet and she was welcomed as a regular guest.

Room Tip: All the rooms face the water.
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  • Stayed: June 2013, traveled with family
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Thank Benjie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013 via mobile

We recently spent three nights at Water Street Hotel and loved it. The room is more like a condo as it had two bedrooms, two baths, and a full kitchen. Also has a balcony overlooking the river. Just very comfortable and roomy. Everyone was very nice and helpful to us. Only problem we had was ants in the master bedroom on the second night but did not take away from our great stay. Would stay again no doubt

  • Stayed: July 2013
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Thank JimC68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

The rooms are amazing & the views breathtaking! Couldn't have found better customer service! Nedra was wonderful! She knew everything about the town & waited with my father until AAA services came to assisted him with his van! Her hospitality was priceless! Can't imagine staying anywhere else in Apalachicola!

Room Tip: Any room in this hotel is amazing!all have a bay view!
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  • Stayed: July 2013, traveled with family
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Thank brogdontr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

This hotel is suffering a slow, extended decline. It's really a shame that this once-fine hotel has been alowed to fall into this state of disrepair. I first stayed in this hotel in 2007 shortly after it opened. I was incredibly impressed to find a hotel of this quality in this part of Florida. But it's impossible to combat your surroundings for a long period of time. On my last stay there every coffee cup in the unit was chipped, there were not enough plates and cups, the coffeemaker was broken, there were no teaspoons, there was only one knife and one fork, the screen on the deck was not properly attached so mosquitos and gnats got in to feast on us, and lightbulbs were missing, Also I had to call the front desk to get fresh towels,bathmats, soap, etc.
I certainly expected more for the amount charged.

Room Tip: I would doubt that any of the rooms are in any better shape.
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  • Stayed: April 2013, traveled as a couple
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Thank BlondeTraveler16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Water Street Hotel & Marina

Address: 329 Water St, Apalachicola, FL 32320-1427
Location: United States > Florida > Florida Panhandle > Apalachicola
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Apalachicola
Price Range: $134 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Water Street Hotel & Marina 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Thirty NEW upscale condominiums with all the services of a hotel! The minute you step onto the grounds, you'll lose track of everything but the beautiful natural wetlands and the lazy Apalachicola River. If you enjoy solitude, you'll enjoy this. One and two bedroom, two bath condos feature a living-dining area with fully equipped kitchen, stainless steel appliances, washer-dryer, flat screen cable TVs, high speed internet, private screened veranda overlooking the river, outdoor pool and daily maid service. ... more   less 
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Also Known As:
Water Street Hotel And Marina
Water Street Hotel Marina
Water Street Apalachicola

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