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“Not What You Would Expect”

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Hawthorn Suites by Wyndham Orlando Altamonte Springs
Ranked #2 of 14 Hotels in Altamonte Springs
Certificate of Excellence
GreenLeadersBronze level
Bedford, New Hampshire
1 review
“Not What You Would Expect”
2 of 5 bubbles Reviewed January 7, 2013

I would expect more from a Wyndham property. Old, outdated, room was in poor repair, tattered carpet, old tv and vhs player, old stained countertops/cabinets, Mattress was old and dirty, the padding/cover was torn around the edges and barely hanging on - definitely needs upgraded. Hallway stunk, just overall a dirty feeling. Not impressed, even for the value.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tena M, Manager at Hawthorn Suites by Wyndham Orlando Altamonte Springs, responded to this review, February 18, 2013
I apologize that you were not satisfied with your stay. If you are ever in the area again ask for Tena or Kevin and we will make sure you receive a great room! Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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822 reviews from our community

Traveler rating
    339
    247
    164
    51
    21
See reviews for
258
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211
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
PUNTA GORDA
1 review
4 of 5 bubbles Reviewed January 4, 2013

The rooms were really clean and although they had just had a water line break, the hotel itself was kepy orderly and clean. The kitchenette was clean and well equiped for cooking. Pleanty of parking and easy access off of the interstate. Staff was friendly and the price was affordable for the area. Laslty, the 'order in' room service was also very good although not affiliated with the hotel. The food was delivered quickly and was delicious!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tena M, Manager at Hawthorn Suites by Wyndham Orlando Altamonte Springs, responded to this review, January 20, 2013
Thank you for your review! We hope to see you again in the future. Have a blessed day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SUN CITY CENTER
1 review
3 of 5 bubbles Reviewed January 4, 2013

There had been a water pipe break so the carpet on the first floor was soaked. That left a musty smell throughout the hotel. The service people were very helpful. The breakfast was just the very basics, nothing special.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tena M, Manager at Hawthorn Suites by Wyndham Orlando Altamonte Springs, responded to this review, February 18, 2013
Thank you for your feedback. Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SIMPSONVILLE
1 review
2 of 5 bubbles Reviewed January 2, 2013

I’ve come to expect a certain level of excellence when staying at a Wyndham property. This hotel did not meet what I consider to be bare minimum requirements.

I came to find out later that this property was acquired by Wyndham in August 2012 and that renovations are planned for January 2013. Unfortunately my stay was in December 2012.

The room was a non-smoking room but smelled like a smoking room. The carpet made me feel like keeping my socks on while in the room, and I did. There was a whole in the floor near the air-conditioning unit that was merely covered up with carpet.

The common areas were acceptable. However, the carpet in the hallway on the floor I stayed (2nd floor) had large stains that were very visible.

The continental breakfast was a bag breakfast because there was no physical space in the lobby to have a dining area.

The best thing I can say is to compliment the staff. They were courteous and very professional.

I hope after the renovations are complete that this property will meet the standards one expects from Wyndham.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank SHERWOOD M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tena M, Manager at Hawthorn Suites by Wyndham Orlando Altamonte Springs, responded to this review, February 18, 2013
Thank you for your comments. I am glad that my staff was able to serve you well. We apologize that you were not 100% satisfied. If you are ever in the aera again ask for Kevin or Tena and we will make sure you receive a great room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Orlando Altamonte Springs

Property: Hawthorn Suites by Wyndham Orlando Altamonte Springs
Address: 644 Raymond Ave, Altamonte Springs, FL 32701-7605
Phone Number:
Location: United States > Florida > Central Florida > Altamonte Springs
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Altamonte Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Orlando Altamonte Springs 3*
Number of rooms: 120
Official Description (provided by the hotel):
At the Hawthorn Suites by Wyndham Orlando Altamonte Springs, we put the amenities where they really count: in your room. A complimentary full breakfast is served daily and visit our Evening Reception Tuesday, Wednesday and Thurdays from 5-7 pm. Conveniently located 2 blocks from Cranes Roost Park and the Altamonte Mall. We are an all suite property, the perfect place for your next stay. All of our suites have a full kitchen complete with microwave and full size refrigerator. Free High Speed Internet Access. Work off some stress in our fitness center or relax by our outdoor pool and courtyard area. Our setting is the perfect choice for business or leisure travelers and earn Wyndham Rewards point for each qualified stay. ... more   less 
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Also Known As:
Candlewood Suites Orlando / Altamonte Hotel Altamonte Springs
Candlewood Suites Altamonte Springs
Candlewood Altamonte Springs
Altamonte Springs Candlewood Suites

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