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“Adequate Hilton Hotel”

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Hilton Orlando Altamonte Springs
Ranked #4 of 14 Hotels in Altamonte Springs
Pennsylvania
Level Contributor
134 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Adequate Hilton Hotel”
Reviewed January 17, 2014 via mobile

Considering Hilton properties with which we are familiar, this was average. The hotel appears to cater to business travelers and meeting attendees.
The lobby was dated, the carpeting in the room was stained, and the bathroom, although redone some time ago, looked like what one might find in a Hampton Inn. Breakfast buffet on the Executive Floor was basic fare.
Staff was uniformly courteous. The hotel is right off of I-4, with many restaurants nearby.




Stayed January 2014, traveled as a couple
Helpful?
Thank phillyvoyagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCirrincione, General Manager at Hilton Orlando Altamonte Springs, responded to this review, January 31, 2014
Thank you for your comments we will keep them in mind as we work on improving our product and services to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,062 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
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English first
Edmonton
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 15, 2014

Very disappointed--NOT Hilton standard. I would never recommend this hotel with all the others in the area.
We stayed here because my husband had training for work near by. If it wasnt for the fact it was already booked through his work, I would have left the first night.

We had to run the hot water for at least 10 minutes for it to become warm. I called the front desk just to ensure there was not maintenance issues. Honestly at least 10 minutes for hot water!
Bathroom had no counter space, only a pedastal sink, we had to set up an ironing board to put our toiletries--see pictures I attached.
Bathtub drain was plugged.
No bathroom fan. Yes those are actually needed.
The room was in need of renovations. Looked tired.
Very noisy as we were directly backing the I-4 and the ajoining room may as well been part of ours. We heard every movement/talking our neighbor did.
No mini fridge (on request for additional charge)
Traffic access on/off the I-4 from our location was brutal.

The only pros were that this was a free room paid by my husbands work.
The Lobby, bar/cafe were nicely decorated and the front staff friendly.

Room Tip: Do not get a room that backs the I-4
See more room tips
Stayed January 2014, traveled on business
Helpful?
Thank wks880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCirrincione, General Manager at Hilton Orlando Altamonte Springs, responded to this review, January 16, 2014
Thank you for your detailed feedback and pictures regarding your stay. We apologize for any discomfort you experienced and we're working to address your concerns with our staff. We'll also keep your suggestions in mind as we continuously look towards refresh opportunities. If you have any additional comments or concerns, certainly let us know.
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A TripAdvisor Member
Reviewed January 10, 2014

very nice lobby, front desk upon checkin was excellent and quick. Ask for microwave and fridge if need. Was able to conduct business 20 minutes into Orlando from here without having all downtown noise and then travel the other direction for my personal flight out of town the next day. worked out for what was needed.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCirrincione, General Manager at Hilton Orlando Altamonte Springs, responded to this review, January 16, 2014
Thank you for your comments concerning your stay. We will keep your comments concerning a microwave and refrigerator in mind while making improvements in our guestrooms. We appreciate your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2014

We booked a block of rooms at the Hilton Orlando Altamonte Springs for our wedding, which was a very large event. My husband and I are extremely disappointed with this Hilton hotel, particularly the customer service. As most people would, we expected "above average" service from a Hilton but instead it was a disappointing experience. It is especially disappointing given that we probably had close to 100 people reserve rooms there during our wedding weekend. The suite we stayed in was average at best. The concierge level amenities were nothing to talk about. The front desk manager was condescending and did not seem to care that I complained about the poor service we received. The front desk staff were rude to my guests and lied to them. The shuttle service was unreliable. The hotel tried to make things better by giving us a $20 voucher to the cafe downstairs which shows just how little they care.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol0712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCirrincione, General Manager at Hilton Orlando Altamonte Springs, responded to this review, January 6, 2014
We appreciate your comments concerning your stay. We do offer complimentary transportation to all our of our guests during their stay within a 3 mile radius. Since this is available to all guests we have to service on a first come, first service basis. We gladly extended the transportation service for two additional hours to pick up your guests from the reception and return them to the hotel. We have been able to prearrange dedicated transportation for other weddings upon advance requests.

We apologize for any disappointments you may have experienced during your stay.
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Cordova, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed January 3, 2014

In the years my wife and I have been traveling we always seek out a Hilton property. Why? Because of the everyday consistency of high standards for guests that have always been met. We have never had a bad experience with Hilton. You may find that hard to believe but it is absolutely true. Do yourself a favor and stay at a Hilton property.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCirrincione, General Manager at Hilton Orlando Altamonte Springs, responded to this review, January 6, 2014
Thank you for the comments concerning the service you receive at Hilton Hotels. We understand that you have many choices when it comes to where you stay and we are pleased to provide the service that makes us your hotel of choice. Looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 31, 2013 via mobile

We were thrilled to hear that we would be staying at a Hilton as we are premier members. When we got there with our son's wrestling team, we were delighted. The hotel is lovely - comfortable and clean with lots to do, including a great bar. We were upgraded to the concierge level and that was a true pleasure! We recommend this property!

Stayed December 2013
Helpful?
Thank EmilyMarquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCirrincione, General Manager at Hilton Orlando Altamonte Springs, responded to this review, January 3, 2014
Thank you for your comments concerning your happiness of being upgraded and the quality of your stay. We hope you enjoyed the wrestling tournament as well as your stay. Hope to see you again during your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
Reviewed December 30, 2013

Big disappointment. Old, dreary, worn. room furnishings. Outdated bathroom. No breakfast included. Did not think I had to research a hotel because Hilton always meant quality. This was well below the Hilton standard.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scottie7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCirrincione, General Manager at Hilton Orlando Altamonte Springs, responded to this review, January 3, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with our hotel decor. We'll be sure to keep your comments in mind as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Altamonte Springs

Property: Hilton Orlando Altamonte Springs
Address: 350 Northlake Blvd, Altamonte Springs, FL 32701-5297
Phone Number:
Location: United States > Florida > Central Florida > Altamonte Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Altamonte Springs
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Orlando Altamonte Springs 3.5*
Number of rooms: 311
Reservation Options:
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Also Known As:
Hilton Orlando Altamonte Springs Hotel Altamonte Springs
Hilton Hotel Altamonte Springs
Hilton Orlando Hotel
Hilton Altamonte Springs

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