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“Customer Service Beyond Reproach” 5 of 5 bubbles
Review of Embassy Suites by Hilton Orlando - North

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Embassy Suites by Hilton Orlando - North
Ranked #3 of 14 Hotels in Altamonte Springs
Tallahassee, Florida
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Customer Service Beyond Reproach”
5 of 5 bubbles Reviewed May 21, 2013 via mobile

I was scheduled to stay here for business. The first room I was in had a leak in the bathroom ceiling which caused a large puddle on the bathroom floor. When I alerted the front desk, they promptly moved me to another room, comped my entire stay, gave me $50 credit to the hotel restaurant, and gave me a bottle of wine and a box of chocolate. The new room had the cleanest hotel shower I have ever seen. I would definitely stay here again!

  • Stayed May 2013
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank jenlawalum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites by Hilton Orlando - North, responded to this review, June 5, 2013
jenlawalum,

We appreciate you taking the time write a review of your recent stay with us on TripAdvisor. The issue of the leaking air conditioner should not have occurred, and in keeping with our 100% Satisfaction Guarantee, it was important for us to make things right as quickly as possible. I'm glad we were able to quickly make you comfortable so that the remainder of your stay was pleasant and productive. We hope you will return again soon!

Sincerely,

Richard A. Neilan
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,115 reviews from our community

Traveler rating
    442
    301
    190
    108
    74
See reviews for
417
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373
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Kennesaw, United States
1 review
4 of 5 bubbles Reviewed May 9, 2013

The Embassy Suites in Altamonte Springs, Florida is a beautiful place to stay. The atmosphere is relaxing, and intices you to stay there for the evening enjoying drinks and excellent food. I did have an issue with the garbage truck emptying the dumpster early one morning that woke me up. Otherwise, it was a relaxing trip and nice experience.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Grant F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

My wife and I come here every May and October for our birthdays. The hotel is great and of course being a Embassy Suites there is the 2 hours of the manager’s reception and then of course the breakfast buffet what else can you say about that. I love that your window in the front room over looks an atrium so it is very open your are not looking into a hall way. But the other attraction is it is located in uptown where there is a waking path around the lake just out front of the hotel where they have bands and groups singing on Friday nights. Also a part with a fountain for the kids that rises and drops and there is a gate with statues holding a glob of the world that is lit up at night.
Uptown is a little village you can walk to from the hotel and has a few restaurants and a few shops for shopping.

Room Tip: Get a room over looking the lake, they may want to charge you a little more but it is worth it.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites by Hilton Orlando - North, responded to this review, June 5, 2013
Glenn B,

Thank you for sharing your review on TripAdvisor! We're so glad to know that you and your wife enjoy spending your birthdays with us! See you in October!

Best regards,

Richard A. Neilan
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction, Colorado
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

I have stayed at this property on many occasions and have never been disappointed. The recent remodeling has the place looking fresh and new. There is an Omaha Steakhouse and lounge on premise and dozens of dining choices within minutes of the hotel. Nice indoor pool and well equipped fitness center and Gold's and Lifestyle Fitness nearby. 15 minutes to downtown Orlando. What more do you need.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trisporter717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
2 of 5 bubbles Reviewed May 7, 2013

This hotel smelled of smoke they have a smoking place right in front of the welcome area.Bugs and clogged drains. The room smelled old and dank as well as they do not have DVD players. the night staff was not at all friendly and my wife and I did not feel welcomed. We shared our issues but only to receive excuses that they never received complains , That's a lie I have stayed at the Ritz and have had some complains.Take my advice dont stay here

  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Winfred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, United States
1 review
3 of 5 bubbles Reviewed May 2, 2013

We chose this hotel because of the complimentary breakfast. We were told that breakfast would be served at 7 am when we made the reservation. When we arrived, we were disappointed to find out that breakfast was being served at 7.30 am. My daughter was unable to enjoy the breakfast as she had to be at a swimming meet by 7.30 am.

  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sem L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, Massachusetts
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed April 28, 2013

I gave this an average rating but its actually good, not very good but good.
I wish there was a good option. This location is typical of this chain. Rooms are big and clean, the fee breakfast is good as well. The location was good for our travel plans. The staff was good, all very friendly.
I would stay here again.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Orlando - North

Property: Embassy Suites by Hilton Orlando - North
Address: 225 Shorecrest Dr, Altamonte Springs, FL 32701-4348
Phone Number:
Location: United States > Florida > Central Florida > Altamonte Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Altamonte Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando - North 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
The Embassy Suites Orlando North provides every guest with a two-room suite located on the beautiful Cranes Roost Lake and Boardwalk in the heart of Uptown Altamonte. The Embassy Suites Orlando North is just minutes away from the Altamonte Springs Mall, AMC Movie Complex and walking distance to several restaurants. We are conveniently located "Halfway" between Daytona/New Smyrna Beaches and Disney's famous theme parks. We are only 8 miles north of downtown Orlando and near Universal Studios, Wet n Wild and Sea world. The Embassy Suites Orlando North is the perfect location for a fun family vacation, blissful weekend getaway or a business trip. During your stay at the Embassy Suites Orlando North you will experience state-of-the-art amenities to make you feel more at home in the comfort of your hotel suite. Enjoy in-room entertainment with two flat screen televisions,complimentary WiFi, microwave, refrigerator and wet bar. After a peaceful night’s sleep in our luxurious Embassy Essentials linens, wake up to our complimentary cooked-to-order breakfast, then unwind at the end of your day at our two hour Manager's Reception with your favorite cold beverage and dry snacks. We also have a wide selection of dining options to satisfy your taste buds, including our onsite Omaha Steak House and our In-Room dining. At Embassy Suites Orlando North, you’ll have a more memorable stay in Orlando. Come visit us now! ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites Orlando North
Embassy Suites Altamonte Springs
Altamonte Springs Embassy Suites

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