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“Excellent service and staff”

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Extended Stay America - Orlando - Altamonte Springs
Ranked #6 of 14 Hotels in Altamonte Springs
Certificate of Excellence
Reviewed August 3, 2014

I stayed at this extended stay for several years and the staff and service was excellent. If something went wrong, it was corrected quickly. The staff were always friendly and helpful. The location is very good near restaurants and shopping. I would recommend it to anyone needing to stay in this area.

  • Stayed: June 2014, traveled solo
    • Value
    • Sleep Quality
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Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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219 - 225 of 297 reviews

Reviewed July 27, 2014

I lived there for 1 year and they was extremely helpful and courtesy. I would definitely stay there again. I would recommend this Extended Stay to all my friends and family if they are traveling to Altamonte a Springs, Fl.

  • Stayed: August 2013
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Thank Wyvonnia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014

The hotel needs to be renovated, i stayed the for two months the staff was always very rude always i agree with the last review the staff were just cold and not at all interested in guest's comfort, the laundry machine do not dry your clothes and some times the laundry washer don't was your clothes you have to do the laundry twice and don't bother ask the front desk for a refund they will look at you as you are a liar, make sure very week when you have to pay to do this before noon or they will send their rude housekeeping to tear down the door even that you always pay on time, for $1400 dollars a month you can find a better place, the worst part is the staff, i will post pictures of the hotel later.

Room Tip: do not stay for more than 1 day
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  • Stayed: June 2014, traveled solo
    • Value
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Thank BsoSobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

I stayed at this hotel for several weeks. The location of this hotel is great: near public transportation, shopping, Altamonte's "Uptown", and next to two nice lakes that have many birds and turtles to watch. The cost - with some inquiry - was reasonable. The rooms were relatively clean and mostly in working order. But the management and many (not all) of the staff were just cold and not at all interested in guest's comfort. I could not understand why most of the front desk staff and some of the cleaning staff was so cold and aloof all the time. There were exceptions: A Latino maintenance man took his job seriously and was always very friendly and helpful. A clerk from India was also very friendly and always tried to help or offer suggestions. Two older Latina women - one who sometimes worked at the front desk and another who was part of the cleaning staff were also friendly and helpful. These four people really stood out from the rest of the staff, though, who ranged from indifferent to somewhat hostile at times. The manager of this establishment was particularly unfriendly and seemed to want no part of helping anyone. And it wasn't just me. I saw the same treatment of several guests - both new and longstanding - over time. It's a shame because this hotel has so much unmet potential that could be met with a bare minimum of investment. It could be a great place.

Room Tip: If you are a non-smoker, keep in mind that if you are next to a smoking room that the smoke will see...
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  • Stayed: February 2014, traveled with family
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3  Thank Apis68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2014

The location of this hotel is very convenient to I-4, shopping and restaurants. There was sufficient parking behind the hotel and part of the parking lot had sufficient lighting.
The carpet in the hallways were old and needed replaced.
The smells in the hallways lingered from people cooking and smoking.
The silverware was only a grade above plastic and was not complete.
The refrigerator was clean and a nice size but it was older and loud.
The bathroom must have had a flood at one time because the laminate cabinet appeared to have gotten wet.
The closet space is nice.
It is time for updating.

  • Stayed: July 2013, traveled on business
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Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

The hotel smells really bad and so did our room. Its very, very dirty. I would not recommend this place to anyone. The location is all that I can say good about it but there are a lot of other hotels in that area that I would try.

  • Stayed: April 2014, traveled with family
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Thank u-p-hank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014 via mobile

My husband and I stayed at this facility for 21 days while in transition to move out of the country. The room was dirty, the staff surly, and the wi-fi was sketchy (unless you paid extra $). Only weekly cleaning service so if you wanted clean towels, etc. you had to go to the desk and get your own. The small skillet and one pot provided for cooking were stainless steel pots from hell. Anything you cooked in them stuck to the bottom of the pans because the two burner stove mainly worked on high. The exhaust fan in our bathroom did not work and it took us getting the District Manager involved to get it fixed. Our bathroom always reeked of cigarette smoke even though we were in a non-smoking room. Could be that was because all of the rooms around us were smoking rooms. Someone with a big dog stayed (or just used it for their dog) next to us two different times and they left it alone so it barked all day (same dog both times, strange, an employee bringing their dog to work maybe?). After they left the second time, the hallway outside of the door smelled like dog feces. It was awful!

The satellite TV selections were the worst we have ever seen. You could get better programs with rabbit ears!

We have stayed at ESA locations before (several years ago), so were we very disappointed in this place. Maybe the ESA in Maitland would have been better. I don't know but I doubt we will ever try any of them again. I guess it is true, you get what you pay for, but in this case I think other inexpensive hotels would have been better than this.

Stayed: March 2014, traveled as a couple
Thank Joyce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orlando - Altamonte Springs

Address: 302 Northlake Blvd, Altamonte Springs, FL 32701-5278 (Formerly Homestead Studio Suites - Orlando - Altamonte Springs)
Phone Number:
Location: United States > Florida > Central Florida > Altamonte Springs
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Altamonte Springs
Price Range: $84 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orlando - Altamonte Springs 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Homestead Suites Orlando / Altamonte Springs Hotel Altamonte Springs
Homestead Suites Altamonte Springs
Homestead Altamonte Springs
Altamonte Springs Homestead Suites

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