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Alachua
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All reviews hot tub very nice hotel front desk the staff was friendly and helpful needed anything newer hotel great facility walk in shower spacious room key west single elevator would stay here again nice stay recommend this hotel walking distance bed and pillows a great place to stay
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Reviewed January 6, 2020 via mobile

Phil Henderson was Guest Service Manager when we arrived at 9 pm.He graciously handled a large family, a tired business woman and my husband and me. He was efficient, pleasant and really knew his job. Give the man a raise!!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 13corinth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGNVAC, General Manager at Holiday Inn Express & Suites Alachua - Gainesville Area, responded to this reviewResponded January 15, 2020

Thank you so much for the review. We truly do appreciate the feedback from our guests so that we can make our hotel even better.
I am so glad to see that you enjoyed your experience with our Front Office Manager. We truly do strive to make sure all our guests have wonderful interactions with our staff.
I again appreciate the feedback and we hope to have it as our guest again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2019

Easy access off of I-75. The hotel is super nice, clean rooms and lobby, comfortable beds, and friendly staff. From the time we arrived until we left it was all positive. Even at breakfast the girl walked around asking if we needed anything else. And before they closed for the morning they asked if anyone needed anything else. This is a first for us. The only negative was the doors are heavy and slam when people enter and leave their rooms. Noisy when trying to sleep. Every one was pleasant and smiling. I would stay here again in a heart beat.

Room tip: Choose a room toward the end of a hall.
Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGNVAC, General Manager at Holiday Inn Express & Suites Alachua - Gainesville Area, responded to this reviewResponded December 3, 2019

Thank you so much for the review. We truly do appreciate the feedback from our guests so that we can make our hotel even better.
I am sorry to see that you had an issue with the doors and we do apologize and will work on the self closing doors to see if they can be tweaked to not slam as hard.
I am on the other hand so glad to hear you enjoyed our amazing staff!
I again appreciate the feedback and we hope to have it as our guest again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2019

We stopped for the night on our way to southern Florida. This hotel was attractive inside and out, very comfortable room, and delicious complimentary breakfast.

Jeanette greeted us at the front desk, and she was pleasant, knowledgeable, and efficient. We wanted a local spot for dinner, and Jeanette recommended “Tony and Al’s” in downtown Alachua. The quaint town was decorated with various handmade creatures for the fall and Halloween. Tony and Al’s was delicious and all employees were friendly and professional. Al was a perfect host and had us laughing from the start.

The next morning Kayla was at the desk and was helpful. The gentleman in charge of the breakfast also was pleasant.

Make a stop at this hotel, and stay even longer than we did. It’s a great place.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank ChaCah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philliphS7713NQ, General Manager at Holiday Inn Express & Suites Alachua - Gainesville Area, responded to this reviewResponded November 6, 2019

Thank you so much for the review. We truly do appreciate the feedback from our guests so that we can make our hotel even better.
I am so excited to see you had an exceptional stay with us and I hope we get to see you again to do it again!
I again appreciate the feedback and we hope to have it as our guest again in the future.

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Reviewed October 25, 2019

This hotel is just over a year old. We spent two nights there in October 2019 while visiting friends in the area. The hotel is well laid out, very clean, and very well run. It is across a side street from a shopping center anchored by a Publix grocery store and a gas station. The free morning breakfast is first rate. All of this makes for a very good hotel. The star of the place, however, is Guest Services Manager Phillip Henderson. He is an amazingly personable and professional individual. Over our two days at the hotel we watched him as he chit-chatted with guests, provided services for guests with special needs, and trained staff, often doing all of this simultaneously. He seemed to always be there scanning for opportunities to provide excellent service directly and to help the front of house staff to do their jobs better. We have stayed at many hotels in many price ranges, but we have never seen anyone who was as polished, professional, and capable as Phillip Henderson. This hotel is amazingly lucky to have such a superstar.

Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
Thank Richard_PF_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGNVAC, General Manager at Holiday Inn Express & Suites Alachua - Gainesville Area, responded to this reviewResponded November 27, 2019

Thank you so much for the wonderful review. We are so happy to see that you enjoyed not only our hotel but our staff as well. We really do strive to make sure all of our guests have an exceptional stay with us.

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Reviewed October 16, 2019

Enjoyed our overnight stay at this newer hotel. Hotel is pet friendly including grassy dog walk area. Staff was friendly and accommodated our request for a ground floor room. Breakfast offered a good variety. Room was very quiet even though pool area was right outside our window. Only improvement would be a grab bar in the walk-in shower for safety.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
Thank awaywegoFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philliphS7713NQ, Front Office Manager at Holiday Inn Express & Suites Alachua - Gainesville Area, responded to this reviewResponded October 22, 2019

On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area.

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