My husband, 16 month old daughter and I checked into the Avon Old Farms Hotel for a 2 night stay last week. It's not really our kind of place, as we prefer large, modern hotels (we had just come from two nights at the Four Seasons New York), but we knew that going in so we felt prepared. Check-in went fine, and we drove to the building where our room was located. The rooms are located in at least two different buildings, some of them with doors to the outside like a motel. There is no bellman to help with your luggage, and no valet.
The room was alright - about what we expected - older, musty smelling, but seemed to be pretty clean and was a decent size. The bathroom was not luxurious by any stretch but was reasonably clean as far as I could tell. For some inexplicable reason, the heater was on "cool" and it was about 50 degrees in the room. The heater is an individual unit near the window that blows air out pretty forcefully. It is very loud and can be set only to hot or cold, not to a specific temperature.
When I booked our stay (2 months in advance), I specifically asked whether they would have a crib available for my daughter and was assured they would. When I called to confirm the reservation several days in advance, I was again assured that they would have a crib. When we got there, there was an old, stained/dirty pack 'n play folded up in the room. No sheet, no blanket, nothing. My husband called the front desk and they said no, they didn't have sheets for the pack 'n play. First off, I had specifically asked for a crib, NOT a pack 'n play. As it turns out, no hotel in the area (at least none that I called) have actual cribs, but it would have been nice to know that beforehand, as my daughter hates sleeping in pack 'n plays. What really bothered me, though, was that they expected my one year old to sleep on a BARE mattress, with not even a sheet! And when asked, they acted as if it was such a bizarre request, that I should want something between my daughter's face and some other baby's drool, spit up and who knows what else. Their best offer was to use a king sized sheet folded up and a bath towel for a blanket. We checked out. And when we returned the key, the front desk clerk informed us that actually, we were wrong, that the pack 'n play IS actually a crib. Huh?
Bottom line, if you don't have a baby, this hotel is OK, but no better than that. If you do have a baby, try the Marriott in Farmington. It's not exactly five star quality, but they upgraded us to a suite, set up the pack n play for us (along with a sheet and blanket!!) and otherwise had excellent and fast service, without the attitude.
- Official Description (provided by the hotel):
- Welcome to the Avon Old Farms Hotel - a luxury hotel in the suburbs of Greater Hartford, CT in the picturesque Farmington River Valley. In fact, Yankee Magazine has rated us a "Best of the Best" lodging property. The Avon Old Farms Hotel has also received a Mobil Three-Star Award and AAA Three Diamond Award.Our hotel began as a 24-unit motel in 1955 and through two expansions has grown into a 160-room luxury hotel in Avon, Connecticut resting on 20 acres of manicured landscape with all of the services and amenities desired by the modern corporate and leisure guest. As a guest of the Avon Old Farms Hotel, you can expect a distinctive ambiance representing luxury and charm including fine furnishings, down featherbeds, four-poster beds, antiques, and original watercolor paintings of the historic area in which we reside. Our classic approach to service means that guests will be pampered and appreciate our innovative attention to detail and willingness to accommodate. Additionally, our unique facilities - including the handsome, state-of-the-art conference facilities, stunning banquet space, and lush outdoor garden areas - make us a leading choice for meetings, corporate events, weddings, and social affairs in the Greater Hartford area.Guests of the Avon Old Farms Hotel enjoy the award-winning and stunning Seasons Restaurant and Tap Room serving inspired innovative American cuisine.We look forward to welcoming you to our luxurious country hotel in Avon, Connecticut just 10 minutes from downtown Hartford! ... more less
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- Also Known As:
- Avon Ct Hotel Avon Old Farms