DO NOT BOOK THIS PLACE!! Confirmation means nothing, you can arrive there and not have a room! Reservation was confirmed online and held with my credit card. I picked up my nephew at 4p from work, when I recieved a phone call from this hotel stating they had moved him to Cherry Creek Location. INSANE!! He has no transportation, and we specifically booked Airport location since he could walk to work from there. The agent on the phone advised me that sometimes they are overbooked. NOT MY PROBLEM. Also advised me he was not the only one moved to another location. Again, NOT MY PROBLEM. I fail to understand how you can CONFIRM a reservation, and upon checkin "after" 3pm, you have NO ROOMS?!! This was unacceptable customer service. I just retired from 29 yrs in the airline business and have NEVER experienced this situation. Its quite frustrating!! I could have gone to this hotel in the morning, anytime, all day to checkin. There should have been some disclaimer about overbookings or the possibility of NOT having a room available if checkin at 3pm..according to Hotel's policy..... I hope they improve reservation policies and STOP inconveniencing potential repeat customers!
- Official Description (provided by the hotel):
- Make the most of your extended stay in the Aurora and Denver areas when you book one of our spacious suites. Crossland Denver Aurora Airport provides the ultimate in comfort for business and leisure travelers, and we even provide pet-friendly* accommodations for guests with four legs. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more less
- Reservation Options:
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- Also Known As:
- Crossland - Denver/Aurora Hotel Aurora
- Extended Stay America Aurora