I used this hotel through Onestopparking.com to park my car while i was out of town. While I thought I was saving money, the receptionist/front desk clerk, Bayla (I think? was working the night of 3.22.12 at approx 11:00pm and later) cost me over $30 in taxi fees.
I called several times as my flight was headed towards denver trying to make sure the shuttle would pick me up, as my flight got in at 11:30 pm and the shuttle stopped at 11:45pm. Every time I called she said "ummmmm, just call when you get there". I was extremely nervous as my flight got delayed. I called at 11:43pm (within the parameters of the contract, though not convenient), when I asked for the shuttle to meet me she said "ummmmm, hold on". I preceded to wait for 9 minutes on hold before hanging up and calling back. When I called back and asked what happened she didn't asnwer. I asked where the shuttle would be, she said "ummmmm, I don't really know". After several attempts of getting an honest answer she said he went home for the the night. I asked her how this could be remedied, as I had a contract to be picked up and she put me on hold until after the service had "ended". She said I don't know what to tell you, it starts again at 4:15am. I asked her to send me a taxi and bill it to them, she said no. This continued on for several minutes, I asked for managers, she refused, every time I asked for her to correct the error on their part she could only answer with it wasn't her problem.
She was extremely rude, had a lack of speaking ability, and in my opinion, both the driver and she dropped the ball on a contractual agreement.
My $24 reservation has now turned into $60.
I will never reserve at this location again.
As the representative for the Sleep Inn she is a terrible clerk and should not be allowed to behave that way towards a customer.
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- Also Known As:
- Sleep Inn Denver International Airport Hotel Aurora
- Sleep Inn Aurora
- Aurora Sleep Inn