We just returned from a great vacation..plane actually got in early. Called for the shuttle pick up to go back to the Sleep Inn and retrieve our vehicle. The person on the phone said they would pick us up in less than 30 minutes. We waited on the curb and at 45 minutes we called the hotel again. After holding for a while, she came back to say they would pick us up very shortly. After another 20 minutes I called again. Again I got put on hold and was then told that a shuttle from another hotel would pick us up. This would have been fine, but they didn't show either. The third time I called it was pretty angry and got put on hold forever. I hung up & called back. She said the Sleep Inn's van would be there in 5 minutes. In 10 minutes we saw him dropping other passengers who were outbound and he said he's be back shortly. About 10-15 min later he finally show2ed up and said he forgot us on his 2 previous trips to drop people off. Didn't seem to care if we were upset. I will NOT STAY AT THIS HOTEL AGAIN. Room was fine the night before our trip, but we had to carry our luggage up the stairs because the elevator was broken. It was disappointing to come home from a relaxing vacation and have this negative experience.
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- Also Known As:
- Sleep Inn Denver International Airport Hotel Aurora
- Sleep Inn Aurora
- Aurora Sleep Inn