This hotel was booked for our stay because of the close proximity to our family. After one night of no sleep due to the noise level, we are now looking at other hotel options even though the room has been prepaid. Walking thru the hallway to our room was a warning of what was to come. In order to make an attempt to fall asleep, the TV needed to be left on in order to drown out noise from other rooms. Please keep in mind that the local time was midnight when at home it was one oclock. And our day had started at five am. While my husband shut the TV off around three because it had quieted down, it is now 4:30 local time and the people in the connecting room might as well come over and introduce themselves.
Bottom line my husband is now looking at other options for the remainder of our stay. Even though our room has been paid in advance. Pretty sad with the state of the economy we are ready to book another hotel for three nights in order to ensure a pleasant trip during the holidays.
I am going to attempt to see if the front desk can remedy the situation but not getting my hopes up with the chance that we might have to deal with Monica. Or some stock response from the general manager who obviously spends too much time justifying what the hotel has to offer than actually fixing situations. I wish I would have read these reviews before booking my reservation. The condenscending responses from the general manager.
- Official Description (provided by the hotel):
- Attractive Suburban Hotel in glass-&-brick building with 6-story Atrium. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Denver Aurora Hotel Aurora
- Doubletree Hotel Denver Southeast
- Doubletree Hotel Aurora