The DoubleTree Hotel is esteemed to be a rather upscale operation. The cost to stay there certainly reflects this conventional wisdom. However, I’ve had better service at roadside motels than the Doubletree Hotel in Aurora, Colorado. I paid handsomely for the privilege of not receiving a free continental breakfast, not having access to hot water in the shower, not being able to access the internet without being charged a hefty fee, and finally, being punched in the face with the smell of vomit outside my room door. I brought this particular issue to the immediate attention of the front desk, and nothing was done about it.
I’ve stayed in roadside motels for $45.00 a night that offered me all of the above amenities without question. I guess the DoubleTree thinks that their guests find it to be a privilege to be gouged.
Also, I called the front desk about a pending charge to my debit account. I just wanted to make sure that the charge was not an incidental charge to my card. I received a snotty and condescending response from a front desk agent who did not have any command of the English language whatsoever. This person stated “you see, sir (add snotty tone here) when you stay at a hotel..”. I have stayed at hotels all over the world and do not require a lesson in the basics of accommodations. All I require is a clear, straightforward and intelligible answer to a direct question about a charge on my account. I actually had to call back and speak with a different agent (who was courteous) to get the matter settled.
Most of the staff at this hotel were pleasant, but I do recommend this hotel. Go down the street to Comfort Inn and get the same service with along with lower rates, free internet and continental breakfast and hot water for your shower.
The vomit smell never got resolved during the entirety of our stay. We were there 2 days.
- Official Description (provided by the hotel):
- Attractive Suburban Hotel in glass-&-brick building with 6-story Atrium. ... more less
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- Also Known As:
- Doubletree Denver Aurora Hotel Aurora
- Doubletree Hotel Denver Southeast
- Doubletree Hotel Aurora