When we arrived the evening of St. Valentine's day (without a reservation) we were told it would be a 45minute+ wait. With every place saying the same, we decided to sit it out. Much to our surprise, the manager came around and personally took drink orders while we waited in their lobby. We laughed and talked. Then in what seemed like just a few minutes, we were seated. Just that person touch made all the difference.
Our meal was delicious and we have gone back several times since.