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“Didn't want to leave, wish every BW was as pleasant.”

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Best Western Plus Gateway Inn & Suites
Ranked #3 of 52 Hotels in Aurora
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 3, 2012

Enjoyed our stay and will definitely return. Believe this establishment sets the bar for all others. All staff was friendly and helpful. Only improvement I would recommend is a pet waste disposal station. I notice people who don't normally clean up after their pets are more apt to do do so when stations are present.

  • Stayed: November 2012
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Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern06161, General Manager at Best Western Plus Gateway Inn & Suites, responded to this reviewResponded December 6, 2012

Thank you for all your wonderful comments and I appreciate the suggestion of having a pet waste disposal station on site, that is a great suggestion and hope to have it on site for your next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 - 515 of 582 reviews

Reviewed November 26, 2012

This hotel has has great rooms and other facilities. It is very close to the Aurora Town Center mall, where we wanted to shop and eat at Helga's German Restaurant. The staff at the hotel was very friendly and helpful with directions. We will definitely be staying there in the future.

  • Stayed: November 2012, traveled as a couple
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Review collected in partnership with Best Western
Thank RONALD Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

This hotel is overall a nice place to stay. However, if you are sensitive to perfume smells this might not be the place for you. The first room we had, had such a smell we had to change. The desk clerk let us check two other rooms, the first smelt worse, the second better. We stayed for five nights and noticed all corridor windows left open...probably to try and rid the halls of the smell. It wasn't a rotten smell, just over use of deodorizing spray. The elevator was loud so we took the stairs up to the third floor. Breakfast was great, plenty of variety! Our room was very roomy, comfortable, relaxing. The only problem we had was the smell.

Stayed: November 2012, traveled as a couple
Thank RelaxedCouple92595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

This was a nice hotel for the amount that you pay. A few strange things police being there and bomb squad out the front door for a few hours. My room was upgraded and that was nice, no extra cost. Elevator was very loud with a sign posted on it, that it had been checked out and was deemed to be functioning correctly. ????? I used the stairs. Room was clean chairs a bit broken down and woren. Comfortable bed, outside doors lock and stay locked, so your card actually must be used to enter side doors of building. Breakfast smelled good but I did not eat. Check out was fast, staff pleasant and cooperative.

Room Tip: back side of hotel away from the interstate. suites are on 3 and 4th floors. Smoking on one side of...
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  • Stayed: November 2012, traveled on business
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Thank 789traveler789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern06161, General Manager at Best Western Plus Gateway Inn & Suites, responded to this reviewResponded November 29, 2012

Thank you for taking the time to post your comments, our guests were never in any type of danger during that time, unfortunately we cannot control what guests bring with them and so anything suspicious will be handled with the utmost care. The elevator company was awaiting on a new part to eliminate the noise, which has since been corrected. We are also in the process of replacing all of our seating throughout the hotel, the chairs and the recliners have already been replaced and we are awaiting the shipment of sofas at this stage.

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Reviewed November 8, 2012

This was the third time that we have stayed at this Best Western in the past year. We come back again and again because of the welcoming treatment we get. We are well attended to and feel very comfortable. The service is exceptional, always ready to help if needed. We look forward to our next stay.

Room Tip: Every room we have stayed in worked for us. You can say if you choose to be away from the elevator o...
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  • Stayed: November 2012, traveled with family
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Thank LIndaFeinstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern06161, General Manager at Best Western Plus Gateway Inn & Suites, responded to this reviewResponded November 12, 2012

Thank you for all the wonderful comments, as always, we are here to ensure that each guest has an enjoyable stay with us. We are always looking towards improving and tailoring our services for out guests and so any suggestions are always welcomed.

Sincerely,
Anju Patel

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Reviewed October 29, 2012

The staff in Aurora exceeded our expectations. Everyone from the front desk to the dining hostess was very attentive to offer assistance even before it was requested. Sandy and Tim at the front desk were quick to provide directions to local destinations. The managers snack bar was a great surprise and very much appreciated after a long day of travel. The nachos and cheese were great! The breakfast host and hostess (on different days) kept the dining room clean and replenished as some families left and new guests entered for breakfast. The room was very clean and in perfect order. It is nice to know the TV remote is sanitized.
The only negative thing that was concerning is that someone was smoking a lot on the 4th floor and taking extra steps to keep the hallway window open. It was evident that air freshener was used in attempt to camouflage the odor. Overall we had a great stay and I would recommend it to others.

  • Stayed: October 2012, traveled as a couple
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Thank Gale T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

In this hotel you basically get what you pay for.

Positives:
- the rate was very good
- the room that I stayed in was quiet and clean
- location felt secure and was nearby lots of retail and restaurants

Negatives:
- the internet did not work in my room the entire stay (it did work in the lobby)
- the breakfast was very minimal
- there was a very strong smell of cleaning chemicals in the hallways

I stayed in this hotel for five nights, which was too long. I maybe would stay here again if I was just in the area overnight, but think I would pick someplace else for a longer stay.

  • Stayed: October 2012, traveled on business
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Thank BlakeO229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Gateway Inn & Suites

Address: 800 S Abilene St, Aurora, CO 80012-3684
Phone Number:
Location: United States > Colorado > Aurora
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Aurora
#2 Best Value Hotel in Aurora
#3 Romantic Hotel in Aurora
#3 Business Hotel in Aurora
#8 Family Hotel in Aurora
Price Range: $99 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Gateway Inn & Suites 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Best Western Plus Gateway Inn And Suites
Best Western Plus Gateway Hotel Aurora
Best Western Aurora
Best Western Gateway Hotel

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