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Holiday Inn Express Denver Aurora - Medical Center
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Reviews (163)
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All reviewslight rail stopbreakfast was deliciousmedical centerstayed nightsthe room was niceclose to the airportelectionintersectiondenver
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Reviewed July 3, 2013

Old, dirty, worn out. But the staff was nice. They made cookies especially for me. Good wifi connection. East access to freeway. It is a bit of a drive for gas and food. Good price. Bedding was good. I did not try thy breakfast.

  • Stayed: July 2013, traveled on business
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1  Thank Dunn45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Denver Aurora - Medical Center, responded to this reviewResponded July 24, 2013

Dear Dunn45,

Thank you for taking the time to post a review of our property. It is nice to know that you found the staff to be nice. Please accept our deepest apologies for the issues you had encountered with our property's conditions. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2013

The hotel is clean and decent. There's good breakfast and coffee in the lobby. What really made the hotel experience was the staff- especially the manager Meghan. She and the staff went above and beyond to accommodate. Meghan even drove to the hotel in the middle of the night to make sure our needs were taken care of. Great customer service!

  • Stayed: May 2013, traveled with family
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Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

This hotel is not up to Holiday Inn Express standards! Super 8 is better than this place. To start off our room key would not work and after two trips to the front desk we family got into a room that had dirty carpet and very worn furnishings. The bathroom tub grout was covered on mold and the door had rust spots. The only redeaming factor was a comfortable bed.

Stayed: April 2013, traveled as a couple
1  Thank Rushmidwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Denver Aurora - Medical Center, responded to this reviewResponded July 9, 2013

Dear Rushmidwest,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our bed.

However, We’re sorry we fell below your expectation regarding cleanliness and the bathroom condition. We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Clean, smells new, rooms nice, bathroom was spacious. Had a 2 double bed room. Beds very comfortable and again clean. Didn't eat breakfast, so cannot write about. Large flat screen TV, didn't use. Staff was polite yet could not understand the front desk personnal's accent; still she was pleasant and smiled.

Only minutes from Denver airport. I think it was less than 5-10 minutes from hotel to drop-off.

  • Stayed: April 2013, traveled with friends
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Thank TexasEyedoc2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Denver Aurora - Medical Center, responded to this reviewResponded July 10, 2013

Dear TexasEyedoc2020,

Thank you for your feedback and for choosing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are happy to hear that you were satisfied with our facilities and the cleanliness of our hotel. Please allow me to apologize for the inconvenience and negative impression you may have had with the service you received. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

I have stayed at this hotel many times and would recommend anyone to stay here. The staff is very friendly and helpful. The hotel is ready for a remodel but is still very clean and the bed are comfortable. It is close to everything you need.

  • Stayed: March 2013, traveled on business
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Thank 210BarbaraB210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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