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“Service good but room way below a Hilton standard...”

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Hilton Garden Inn Denver Airport
Ranked #4 of 50 Hotels in Aurora
Certificate of Excellence
Franklin, Tennessee
Level Contributor
1,797 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 645 helpful votes
“Service good but room way below a Hilton standard...”
Reviewed January 10, 2014

The room was booked for me and as a diamond member usually have success with Hilton Garden inn's. This one had good desk people and servers in breakfast area but the room was not good. It was to spaced out and cold. I had to take a shower in my own filth because the shower was so backed up and the lighting is dim and poor. Unless it's daytime and widows open it was drab. The room felt like a Red roof inn type of room.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, January 13, 2014
Valued Guest,

We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing and we hope to have you back with us in the future.

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
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English first
Los Angeles, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 8, 2014

Good value, the hotel is near the airport and does have some services available within walking distance. Shuttle service is slow, shared with a number of other hotels and at busy times overbooked. Restaurant was disappointing but there. Clean, comfortable, but not exciting. Rooms a little noisy

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, January 10, 2014
Dear Traveler,

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 8, 2014

It was a sorry day for travel. I was held over in Denver. My phone was almost dead, so I asked the front desk for a wake up call. I checked twice to be sure they had my name and time. I almost missed my plane because they didn't call.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Beatrice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, January 20, 2014
Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casper, United States
1 review
Reviewed January 7, 2014

This hotel had met all of our families needs. Shuttle, breakfast, warm and comfortable room and a very pleasant staff, whether it was at the front desk or in the dining room. Thank you for making our trip a memorable one. We will see you again when we come back to Denver. We have to drive to Denver since we live 5 hours away to save on airfare, and the Hilton helped our travel tremendously.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Timothy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, January 10, 2014
Thank you for taking time out of your busy schedule to write about our hotel. We look forward to your return to our hotel. Sincerely, GM
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Herzliya, Israel
Level Contributor
157 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed December 17, 2013

Hilton Garden Inn Denver Airport is very good option for business trips. located near restaurants and Walmart and very cozy and comfortable. I don't have anything negative thing to say. the only thing that was strange to me was a smell of gas in the front desk area.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malmichal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, December 18, 2013
Thank you for taking time to share your review of the Hilton Garden Inn Denver Airport. We discovered the source of the smell in the lobby and have made the necessary repairs. We all look forward to having you join us again during your next trip to Colorado.
Sincerely,
GM
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Bend, Oregon
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 14, 2013

Poorly operated property - very dirty and disheveled front lobby with a staff that is a comedy of errors! As a diamond level member of Hilton Honors i couldn't believe the lack of observing my commitment to the brand and the lack of recognition. The restaurant and bar area was dirty and the staff looked like a rag tag team of UN-managed and UN-trained rookies!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank KimoDejon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, December 16, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our Lobby, Garden Grille and staff. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Sincerely, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed December 12, 2013

Great food, beds, bar and accommodation. Convenient to the airport and staffed by some of the friendliest people you'll every meet. Our stay here is an integral part of our vacation and one we always look forward to with pleasure.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGIAN, General Manager at Hilton Garden Inn Denver Airport, responded to this review, December 16, 2013
Thank you for taking time out of your busy schedule to write about our hotel. When you return to the Denver Area be sure to keep us in mind! Sincerely, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Denver Airport

Property: Hilton Garden Inn Denver Airport
Address: 16475 E 40th Cir, Aurora, CO 80011-0802
Phone Number:
Location: United States > Colorado > Aurora
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Aurora
#4 Romantic Hotel in Aurora
#6 Business Hotel in Aurora
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Denver Airport 3*
Number of rooms: 157
Official Description (provided by the hotel):
Hilton Garden Inn Denver International Airport/Gateway Business Park located 7 miles from the Denver Airport. 24-hour complimentary airport shuttle service. Easy access to I-70, 225, E470 or take the A-Line Train to downtown $4.50 each way to experience all of Denver's attractions. Garden Grille Restaurant onsite open for breakfast, lunch, dinner, and evening room service and bar. Ted's Montana Grill, Applebee's, Einstein Bagel share the parking lot with the hotel. Across the street Uno's Chicago Grill, Outback Steakhouse, Anthony's Pizza, Urban Sombrero, to name a few of the restaurants. Improv Comedy Club, Northfield, Cherry Creek, Aurora Town Center, and Southlands shopping facilities and things to do in Aurora/Denver close by. Whether you're in town for meetings or on a vacation, you'll find everything you need at this Denver International (DEN) Airport hotel. Save on lot fees with our 24-hour complimentary airport shuttle, See our special offers page for additional savings. Park n Fly packages available! ... more   less 
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Also Known As:
Hilton Garden Inn Denver Airport Hotel Aurora
Hilton Garden Inn Aurora
Aurora Hilton Garden Inn
Hilton Aurora

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